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C7 Error

First BioWare Post First BioWare Post

Mattastasis's Avatar

08.05.2012 , 02:01 PM | #1

When I go to run SWTOR I get through the login and then it gives me this error:

This program encountered an internal error and will exit
Error code: C7
Incompatible system. Please verify you system is compatible with this game.

I've looked at some of the other threads and tried some of the things said to do. I do have the file PlatformInfo.dll

Here is my DxDiag


Edited by Ogada to include spoiler tags.

Roalmo's Avatar

08.05.2012 , 02:04 PM | #2
You only have 2 gigs of ram, 4 gigs would help, BUT:

Your on-board video is way below specs for the game, you have "0" dedicated video mem, and game needs 500+. Don't know if you can add an appropriate video card to your machine, have to check with your vendor.

Ogada's Avatar

08.05.2012 , 02:42 PM | #3 This is the last staff post in this thread.  
Hi Mattastasis,

Looking at your DxDiag I can see a couple of issues. Firstly, you do not have Service Pack 1 installed. This has several C++ and .net framework updates that the game needs.

Secondly, you have only 2Gb of RAM. Windows 7 will use most of this simply by the PC being turned on, not leaving enough for the game itself.

Lastly, you video card does not have the required amount of dedicated memory for the game to run. The required amount is 256 and yours has 0.

If you are in a position to remedy these things then your game will function.

Thank you for your time.
Ogada | BioWare Customer Service Forum Support

MamaChula's Avatar

01.19.2015 , 11:35 AM | #4
Good Morning,
I am having a similar issue. Error code c7. Please advise..


OwenBrooks's Avatar

01.20.2015 , 01:17 AM | #5
I can see no reason for the C7 in that dxdiag , only thing initially I can recommend is do a re-install of the video driver but it appears to be ok, but maybe not.

You can update the video driver in any case as yours is 335.23, Latest is 347.09 -