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Certificate authentication failed

STAR WARS: The Old Republic > English > Customer Service
Certificate authentication failed
First BioWare Post First BioWare Post

Cokeman's Avatar


Cokeman
12.18.2011 , 10:53 PM | #1
"Certificate authentication Failed"

So this is the error message I get immediately after running the install file when I try to launch the game.

I have followed the guides and run the repair tool. Uninstalled and tried again. Reset my computer and checked the time and date. Anyone else having this problem?

Cokeman's Avatar


Cokeman
12.18.2011 , 11:04 PM | #2
I have also just re-downloaded the installed multiple times. Nothing seems to work.

Cokeman's Avatar


Cokeman
12.18.2011 , 11:05 PM | #3
Should also note that I am running Windows Xp.

Xaryell's Avatar


Xaryell
12.19.2011 , 10:11 AM | #4 This is the last staff post in this thread.  
Hello Cokeman,

If you are still experiencing this error, please try the following two steps first
  • Please ensure that the date on your computer is correct (date, time, timezone, Network Time Protocol sync is turned on).
  • If you are using Windows XP, we recommend that you install the Microsoft Update for Root Certificates, available here.
    (Please note, we are not responsible for the content of external websites.)
I hope this helps to resolve your issue.

Xaryell | BioWare Customer Service Forum Support

nomadel's Avatar


nomadel
12.20.2011 , 10:24 AM | #5
Dear sir i also have the same problem and i followed your instructions but nothing happened.i also tried to follow the link you mentioned but it doesnt exist.Please help me because i have done my payment from yesterday and i still cant play the game.

nomadel's Avatar


nomadel
12.20.2011 , 10:52 AM | #6
Iam sorry i was wrong about the website you mentioned my browser had a problem.Anyway i still cant make it work.I get the same message