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Transfer question

msykes's Avatar


msykes
06.25.2012 , 01:01 AM | #1
Hey

Just came back to use old time card before the game goes free to play. Free transfers are great. They say less
then one hour.

How many days or months does it take for them to see you deleted characters on the designated server so

there is room for your transfers?

Ellvaan's Avatar


Ellvaan
06.25.2012 , 01:16 AM | #2
Greetings Msykes!

You can find the following information regarding this topic in our Character Transfers FAQ. Specifically the following information may be of assistance to you:

Quote:
What happens during the character transfer process? How long does it take?

The Character Transfer Service will be made available gradually, starting with a small number of origin servers and adding more until all servers eligible for transfer are made available in the service. Eligible servers will be listed as they become available for transfers at www.swtor.com/transfer. This is to prevent potential server load issues. As a result, you may have to wait a short period before you can begin your character transfer.

After you confirm your character transfer request, it can take up to three hours for your requested characters to be transferred. During this period you will be unable to login to any of the characters that are being transferred, or any other character on that origin server. If you are playing one of these characters when you confirm your transfer, you will be logged off from that character and server until the transfer is complete.

You will be notified via email (to the email address registered on your game account) on the same day that your character transfer requests have been processed. The character transfer page will also be updated at that time. To confirm your transfer requests were successful, log into Star Wars™: The Old Republic™ and select your new destination server on the Server Select screen. You should see your characters available to play on your new server. If you do not see any of your characters on your destination servers more than three hours after you have confirmed your character transfer request, please contact Customer Service.
You can find more information regarding Character Transfers located in our Character Transfers section on our Official Website as well as our Developer Tracker.

If you are having an issue transferring your eighth character, we suggest using the following information from our Customer Service Help Center:

Quote:
Why am I unable to transfer my 8th character to my new server?

We are aware that some players are experiencing difficulties trying to transfer 8 characters to a new server. We are currently working on fixing this issue as quickly as possible, however in the meantime we would like to offer the following workaround:
  • Log into your new server, where you have already successfully transferred 7 characters
  • Create a new character – species/class are not important
  • Once the introduction video has finished, log out of the character to the character select screen
  • Delete the new character
  • Return to the character transfer page – the destination server should now correctly display 7 characters.
After following these steps, you should now be able to successfully complete your 8th character transfer. If you continue to encounter difficulties transferring your character, please do not hesitate to contact our Customer Service team, who will be happy to assist you further.

Thank you for your patience and understanding, and we would like to apologize for any inconvenience this issue may cause.
Since we have an active thread discussing Character Transfers as well as the suggestion to allow for more than eight character slots, we are going to close this and ask that you please continue this discussion in one of the following thread:
Thank you for your understanding and patience! We hope this helps!