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Cant see my characters on website server list

STAR WARS: The Old Republic > English > Customer Service
Cant see my characters on website server list
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alifaraaz's Avatar


alifaraaz
06.14.2012 , 03:08 AM | #1
Sorry if this has been mentioned before, I'm probably being a bit paranoid but with potential transfers soon wanted to ask:

In-game all my characters are there, everything is fine etc. However on the game website when I go on server list, under 'Servers with my character's nothing shows up, saying there are.no servers that I have characters on? Is that system on the website.broken or something? :S

Any info would be appreciated, thanks.
Kazar - Powertech, [Tomb of Freedom Nadd EU]

Cerimon's Avatar


Cerimon
06.14.2012 , 03:32 AM | #2 Click here to go to the next staff post in this thread. Next  
Greetings alifaraaz,

It would appear that you do not have any characters on any of the 'source' servers. Do you actually have characters on one of the servers in the list? Please be sure you are on the following page to see which servers you can transfer characters from: https://account.swtor.com/user/account/transfer

From that page, Click 'Pre-select Servers' on the server you wish to move a character from, Then click the character name and the appropriate region tab (NA, Europe, Asia Pacific) to see which server you can move to.

Please post again if you have further questions.

Thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support

Erevan_Kindelar's Avatar


Erevan_Kindelar
06.14.2012 , 03:35 AM | #3
Just checked, I am having the same problem - when I go to the Server Status page, the section at the top above the US Server list, where I would normally see the servers where I have characters, is showing "No servers available". Methinks that Bioware have a slight technical mynock somewhere in the works, and he is chewing on some cables.
No, really! I am telling the truth, honestly! Look I can prove it, I am a politician! I am as honest as the day is long!
Besides, I am a terrible liar, everyone can see when I am lying - my lips are moving... oh damn, err, that last comment was off the record, right?

Micadog's Avatar


Micadog
06.14.2012 , 03:44 AM | #4
Seeing ( or not as the case may be ) the same thing. My server list where I have characters is empty too.

isigrl's Avatar


isigrl
06.14.2012 , 03:49 AM | #5
Quote: Originally Posted by Cerimon View Post
Greetings alifaraaz,

It would appear that you do not have any characters on any of the 'source' servers. Do you actually have characters on one of the servers in the list?
We all have characters on various servers, none of them show up on the server list. NONE. It's a website display glitch/error that showed up since the site went back up from maitenance mode yesterday (afaik).

I really wish someone from Bioware would actually take the time to look into it.

There are other threads on this, a mod figured out it was a "website display issue" in one of them. Links here:
http://www.swtor.com/community/showthread.php?t=478400
http://www.swtor.com/community/showthread.php?t=480120
http://www.swtor.com/community/showthread.php?t=479228
http://www.swtor.com/community/showthread.php?t=479811

As you can see, it's been going around for a few days now. Please, fix this, as it should not be happening especially with the character transfers being under way.

Cerimon's Avatar


Cerimon
06.14.2012 , 04:05 AM | #6 This is the last staff post in this thread.  
Greetings All,

My apologies, I misunderstood the OP. I can confirm the Server Status page not showing your characters on a particular server. We aware of this issue and are currently investigating. We will update this thread with any available information.

Thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support