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copy char to testserver...

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VFXCode's Avatar


VFXCode
06.10.2012 , 10:30 AM | #191
Quote: Originally Posted by Leggomy View Post
The last batch was June 8th. They have not mentioned any future dates so all we know now is that the copy process is over.
Figures... now i need to stash PTS somewhere. SSD space is at a premium these days

Kaliv's Avatar


Kaliv
06.10.2012 , 12:19 PM | #192
Quote: Originally Posted by AllisonBerryman View Post
We did have some instances where the information was not filled out correctly, and unfortunately those characters could not be copied.
Obviously I'm one of the people that didn't get copied, or else I wouldn't be in this thread. But what I don't quite understand...is why the term "correctly" keeps getting flown around. There are three parts to the survey: Forum Name, Server, and Character Name. Seeing how I have graduated kindergarten, I would think I know how to at least spell my name...correctly. So that basically narrows it down to knowing where my character lives...which seems simple enough to look up and verify if I've forgetten.

So I'm a bit confused about this "correctly" statement. Is it to say that players don't know how to spell thier name or is there more to it? Surely there must be some error between the interface that the player sees to fill out and the database the information is sent to.

Capella's Avatar


Capella
06.10.2012 , 01:28 PM | #193
I requested the transfer of 2 different characters on two different servers. Instead I have 3 copies of the same character. I am positive I didn't fill in the wrong character or server name.
Main: Auriva, Sith Juggernaut | Guild: CIF Lords | Server: The Ebon Hawk | Crafts: Synthweaving ; Cybertech

Saverick's Avatar


Saverick
06.10.2012 , 07:16 PM | #194
Quote: Originally Posted by JovethGonzalez View Post
Allison relayed that character copies were done for today and that players who filled out their surveys incorrectly, may not have copied over. One of the most common reasons why a copy fails is a mistake somewhere on the survey, but of course, other factors may be a cause. In fact, on the PTS blog we state:

We cannot guarantee that every character will copy to the PTS successfully, however we can assure you that characters on Live servers will not be affected in any way should the tool fail. If you notice that you filled out the survey but your character did not copy, please fill out the survey again.

We know you are all excited to play, but please also allow for constructive discourse.
This IS Constructive Discourse. The community is calling you out on a line of crap and while it may not be the constructive discourse you were hoping for,it is still an absolutely essential part of having a meaningful conversation.

Your user base is informing you that the system you are using to transfer characters has a problem and the number of players having issues with transfer of characters are numerous enough that user error cannot be the sole issue.

Your subscriber base is telling you that they are insulted that you attributed the lack of their characters being transferred to the test server being due to user error on a simple survey. I filled the survey out twice. Once at the beginning of the week and one on the day before the final transfers. Both surveys I triple checked before submitting, Quite frankly I think Bioware owes the community an apology as it has inadvertently insulted the intelligence of its paying customers rather than trying to work with them and identify the issue.

Further your user base has expressed frustration with the combination of failed character transfers and the time limited deadline for acquired the tester titles offered in Update 1.3. I can personally can attest to wanting the title, but being unable to achieve it as I sit on the test server for hours on end trying to get a Que to pop for the level 30 Sith Warrior I created when played to acquire the test titles in 1.2. In 4 Days I've had 1 que pop, so it's reasonable for me to assume achieving the titles is not going to be possible without a level 50. Since my character didn't get transferred I will not have the time to level my 30 Warrior to level 50 and Que the group finder by the 16h. The community is requesting you continue transferring characters and extend the deadline or remove it all together.

More importantly your User Base is expressing disappointment with how Bioware is handling customer service for SWTOR in regard to its attitude towards the players. This character transfer issue and the pvpers reprimanded for grief when they were just pvping and CS was unable to find the report for some time are prime examples.

At the end of the day you must consider that each customer counts and your customer service response could be the proverbial straw that breaks the camels back. Customer service needs to stop treating its active subcribers like they are less important than their future subscribers. More importantly its not "one" customer you lose, it's the customer and all their friends and future potential customers they want to play the game with.

So with specific examples... As a completionist if I am unable to acquire the title "Strike Team Commander" due to not being randomly drawn to test 1.3 it will be the last straw that breaks the camels back. It is not the single issue that is my problem, it is that I've had many issues and I've finally reached the point where the frustration has become more than the net amount of fun I gain for playing the game. Worse yet, when I do finally leave 3 of my friends will leave with me and another 4 won't return with patch 1.4 like they currently plan to. So if you lose me, you lose 8 subscribers.

So when you ask yourself is it cost effective to move characters to the test server the answer is yes because if you don't you will lose guaranteed income as to oppose to gaining new income. Would it be useful to have that manpower working on something else? Absolutely yes, but only because this should be an automated process done with a tool and technology that should of been deployed prior to the previous 1.2 patch.

Leggomy's Avatar


Leggomy
06.10.2012 , 07:23 PM | #195
To bioware:

The poster above speaks for himself only.

Thanks

Kaliv's Avatar


Kaliv
06.10.2012 , 10:14 PM | #196
On a bright note, I think I misread the requirements to get the title. I thought you had to do one of each: flashpoint, hardmode easy/hard, and an operation (and thus require a 50). However, it appears that you just have to do one 8 times. With that in mind, I rolled a new toon...never tried an operative. It was quite fun until the final cutscene on Hutta stopped working. What a pain. So now I sit trying multiple methods of the dreaded repair "feature" to see if I can get the game to operate properly. Bitter sweet I suppose.

Niomo's Avatar


Niomo
06.11.2012 , 07:11 AM | #197
Quote: Originally Posted by Kaliv View Post
On a bright note, I think I misread the requirements to get the title. I thought you had to do one of each: flashpoint, hardmode easy/hard, and an operation (and thus require a 50). However, it appears that you just have to do one 8 times. With that in mind, I rolled a new toon...never tried an operative. It was quite fun until the final cutscene on Hutta stopped working. What a pain. So now I sit trying multiple methods of the dreaded repair "feature" to see if I can get the game to operate properly. Bitter sweet I suppose.
When that happens to me, it usually clears itself if you drop the quest, re-pick it up and do it all over. waste of time, but at least you can progress.

Oh and as for character transfers, I'm upset over BW's crappy SurveyMonkey debacle...but at least the new patch is coming tomorrow....

right?
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Obiwansghost's Avatar


Obiwansghost
06.11.2012 , 08:20 AM | #198
I think part of the problem is people are filling out the form more than twice. Think about it....15 surveys by the same person is just bottle necking the system. I filled the survey out twice (first time shortly after I was unsubscribed), I filled it out again when I re-subbed and my toon was copied over on Friday. Also, server transfers are not the same as char copy. How many of you hit submit more than once when buying something online?
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Vehicles in SWTOR are NOT mounts.

varrangian's Avatar


varrangian
06.11.2012 , 08:57 AM | #199
Quote: Originally Posted by Obiwansghost View Post
I think part of the problem is people are filling out the form more than twice. Think about it....15 surveys by the same person is just bottle necking the system. I filled the survey out twice (first time shortly after I was unsubscribed), I filled it out again when I re-subbed and my toon was copied over on Friday. Also, server transfers are not the same as char copy. How many of you hit submit more than once when buying something online?
The problem is they actually told people to fill them out more than once when people started complaining that their characters did not get copied over.

dannikj's Avatar


dannikj
06.11.2012 , 09:37 AM | #200
I requested all of my characters to be copied to the PTS, none of them were copied. I also find it insulting that this could be attributed to not filling out a simple form 'correctly', when I don't even see what you could do INCORRECTLY apart from misspellings.