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Community Team General Update: May 31st, 2012

STAR WARS: The Old Republic > English > General Discussion
Community Team General Update: May 31st, 2012
First BioWare Post First BioWare Post

sharville's Avatar

05.31.2012 , 01:27 PM | #131
I'm just glad to hear info coming out of bio-ware right now!

jibboo's Avatar

05.31.2012 , 01:29 PM | #132
This is a step in the right direction.

Thanks for the update.

BenjaminminU's Avatar

05.31.2012 , 01:30 PM | #133
Nice to see the team introduce themselves, kind of offended that we have no jedi knights or bounty hunters though :/ those are my mains
"Declaration: Assassination protocols active. Greetings, master" - HK-51

DarkLots's Avatar

05.31.2012 , 01:35 PM | #134
It's great to see the community team introducing themselves since there has been some changes. Sad to see David Bass go, and I know Stephen Reid left us as well. Hopefully you guys will do great. Good luck!
Ebon Hawk | Jari Legacy

RedWolfs's Avatar

05.31.2012 , 01:38 PM | #135
Quote: Originally Posted by JovethGonzalez View Post
It's certainly understandable to be cautious of any new changes, but I wanted to let you know that I've worked several years as a Community Manager prior to BioWare, but that's not why I wanted to respond to this.

I've already explained what happened this past weekend and apologized personally to the original player affected. Our CS team also quickly called every single person affected and apologized for what had happened.

Mistakes happen and lessons were definitely learned, and we're going to be more thorough in everything that we do. Since all parties involved have no further issues with each other, I'm going to officially ask that we move beyond this. I'm going to, and I hope that you can as well. There is no reason to discuss this further.
Maybe it would benefit community trust and health for the community team to write up for the players something on the lessons learned? I am not trying to beat a dead horse, but the trust some in the community have in Bioware was shaken by these events. This trust violation goes beyond the players in the event. Going to those directly involved was probably done as well as it could be done. I just think it might help me and others know what to expect from our community team in the future to be let in on some of the lessons your team has taken away from these events. Maybe that would be a good step to put this behind us, a way of saying you get it. Trying to make it go away before the wound is healed will just leave an open wound, letís do some healing guys.

The level of community interaction today has been sorely needed, it is a good step to see put into action. I have also seen CSRs responding to tickets much faster. CSR droid times are down to levels I would expect, these are very good and needed changes.

I do not want to be considered a troll, but I will not put my head in the sand either. SWTOR had a very rough start, I see good changes happening, I hope this trend continues. I look forward to chapter 4 and the story it will bring, and I believe this game can start growing again if these changes are brought to light.

I placed a good deal of personal credibility on the line when I recommended this game to all my friends and relatives. Some of them give me grief now for doing so, with the direction 1.2 went in. That is where I am coming from, and why I want so passionately for Bioware to get this right.

psi_overtake's Avatar

05.31.2012 , 01:38 PM | #136
Quote: Originally Posted by BenjaminminU View Post
Nice to see the team introduce themselves, kind of offended that we have no jedi knights or bounty hunters though :/ those are my mains
Don't worry - I'm sure there are multiple devs and QA playtesters that have them. Maybe we'll hear from them in a future thread/blog =P

Quote: Originally Posted by RedWolfs View Post
... I am not trying to beat a dead horse ...
But you are. A mistake was made (giving into players who complain that responses are too slow), they admitted to it (posting too quickly with incomplete information), and even personally called all those involved. It's done. The hatchet's been buried
PsiSniper Sniper & PsiOvertake Sorcerer (Updated July 5, 2012)
Ascend / Consumed / Art of War
The Brony Legacy
Quote: Originally Posted by CourtneyWoods View Post
Let's show them how Imperial Intelligence handles things! Pa-Chow!

Gaje's Avatar

05.31.2012 , 01:40 PM | #137
I have just read the blog

Firstly i will say this, about time

Secondly, i have been quite critical of the community team and their communique on these boards and generally


This is a real step in the right direction if you do as you say and i applaud the effort

Thankyou and it is good to get the chance to interact with you all, hopefully we can all word together to make this game great !
Formerly of Terentatek
Now playing on P5

AzazaelLoki's Avatar

05.31.2012 , 01:43 PM | #138
I would really like to see a little more due diligence from forum moderators. They seem to be very quick to close threads and redirect people, when it isn't always the best action. I understand that a lot of times there is some overlap, but it seems like sometimes a mod will come along and say 'Oh this person is talking about their PC, better lock this up and direct them to this other thread', when the other thread doesn't really apply, but it is talking about PC's also.

jibboo's Avatar

05.31.2012 , 01:44 PM | #139
One thing that I'd like to see if the Community Managers could assist with is getting a response to the current sound issues described in the following threads:

It would be wonderful to see where you guys are with this and to know whether or not there is a path to resolution in place.

I would re-subscribe if I knew that this issue was resolvable and if there is an intention to resolve it in an upcoming(within the next month) patch.

Itís been quite some time since weíve been updated on this and the silence is deafening (not unlike Voidstar after 5-6 Warzone matches played).

Malthiir's Avatar

05.31.2012 , 01:48 PM | #140
Too little too late. Hope you can turn it around but basic things that have been discussed already have left me personally with little faith that this game can be saved.

It's been mentioned before about known issues and bugs, but D7 was unplayable for months and never made it into known issues. The repeated copying of cloned characters on the first major boss was unacceptable to be fixed sooner than at 1.2 patch, let alone addressed as "hey we know about this and we're working on it."

Same thing for several daily quests on Ilum. Problems with them bugging and becoming unable to be completed. For end game grinding of tokens it was a major kick to those of grinding for stuff. Never mentioned in known bugs.

Sorcerer Rakati chest piece color was wrong, and to my knowledge is still wrong.

Patch notes not making it into the patch notes....I mean that happened yesterday. That's happened throughout the last 6 months of patch notes.

Promises made in "upoming patches" and then we get half of what was promised. For example mods and orange gear and set bonus's. I don't have the patience to go back and link the developer blog where it said they would be trasferable and then when 1.2 patch came out a few words were added that it would only be for new armor sets post 1.2. Coincidence that it was after a pay period was up? Maybe not but alot of us made the statements about it.

Also been stated before but the incident with the pvp on hoth and attitude shown by the community manager that it was the players fault and couldn't be the GM's fault really fits into alot of people's perception that everyone at bioware has a superior attitude and that that the game will be put out how bioware wants to put it out. This also came across in a video by Daniel Ericksson about the upcoming 1.3 patch.

Coupled that with layoffs and restructuring at the company.

You have your jobs cut out for you and hope things turn around but I'm not willing to pay my $15/month any more to find out.