Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Game randomly kicks to loading screen...

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Game randomly kicks to loading screen...
 

DarkerMatter's Avatar


DarkerMatter
05.26.2012 , 12:56 PM | #1
As the title states game randomly kicks to loading screen, I could be in combat, in space mission, checking the GTN or just traveling to a quest location, happens on all my characters on 2 different servers. It either hangs on this no reason to be there loading screen of after a minute or two kicks me to desktop with no error message at all, getting very frustrating. With the recent drastic drops in server pops across all servers I would think issues like this would be fixed asap.... but browsing through the customer service threads, I can see that many people are having similar problems.

Almost all of these people get the same response, "a fix is in progress" and if that fix doesn't work we will need to get more information....... really, it almost seems as if you are trying to tank this game. Sad really had high hopes for it, just paid for another month recurring and i believe that will be it for this game
Pessimism is a better way of thinking if you don't expect the best of things, you wont be disappointed when they suck, and be happily surprised when things turn out for the best.

Osceana's Avatar


Osceana
02.18.2013 , 01:43 AM | #2
I know man im gettin the same problem dont matter where you are or what your doing just randomly your at a loading screen of death. I was standing still and it happened no majore graphics or anything.
The force includes marbles, but i think you have a few rocks mixed in![COLOR=http://sigs.enjin.com/sig-swtor/7cf637d701454992.png"Plum"][/COLOR] <a href="http://www.enjin.com/" alt="swtor guild hosting"><img src="http://sigs.enjin.com/sig-swtor/7cf637d701454992.png"></a>

OwenBrooks's Avatar


OwenBrooks
02.18.2013 , 01:48 AM | #3
The only fix in progress is the forever loading screen on disconnect ( bug )

This is not a fix for disconnects, to see what is happening a pathping is really required if it is network related, otherwise try a service like this one to see if it makes a diference http://www.wtfast.com/

There can be a lot of reasons for disconnects and network issues is only one but the pathping will show if this is a cause. You can also use a program like www.pingplotter.com to get extra information but it needs to be used with the pathping to get a realistic idea on network condition.

Saitada's Avatar


Saitada
02.18.2013 , 02:23 AM | #4
Quote: Originally Posted by OwenBrooks View Post
The only fix in progress is the forever loading screen on disconnect ( bug )

This is not a fix for disconnects, to see what is happening a pathping is really required if it is network related, otherwise try a service like this one to see if it makes a diference http://www.wtfast.com/

There can be a lot of reasons for disconnects and network issues is only one but the pathping will show if this is a cause. You can also use a program like www.pingplotter.com to get extra information but it needs to be used with the pathping to get a realistic idea on network condition.
That would be interesting if this didn't start happening right after the patch. Prior to the patch I had few problems with the game client except an occasional fairly rare random CTD if I was playing for more than a few hours. Now.. random out of nowhere loading screens regardless of length of time in the game. Only change to my system... the patch to SW:TOR. That pretty much eliminates net issues. Particularly when I don't have that happening with any other game I play.

OwenBrooks's Avatar


OwenBrooks
02.18.2013 , 02:32 AM | #5
Quote: Originally Posted by Saitada View Post
That would be interesting if this didn't start happening right after the patch. Prior to the patch I had few problems with the game client except an occasional fairly rare random CTD if I was playing for more than a few hours. Now.. random out of nowhere loading screens regardless of length of time in the game. Only change to my system... the patch to SW:TOR. That pretty much eliminates net issues. Particularly when I don't have that happening with any other game I play.
I do not have issues myself , but have you simply tried running the repair in the launcher after login (lower left cog)

have you removed and re-added the firewall/antivirus exceptions for launcher.exe and swtor.exe and set them to client and server, ie outbound and inbound exceptions

Some other things to try is delete the DiskCacheArena file it may help in case your computer is just losing track of the server by getting loaded down.

Another easy thing at your end is run a clean boot http://support.microsoft.com/kb/331796

Saitada's Avatar


Saitada
02.18.2013 , 02:39 AM | #6
Quote: Originally Posted by OwenBrooks View Post
I do not have issues myself , but have you simply tried running the repair in the launcher after login (lower left cog)

have you removed and re-added the firewall/antivirus exceptions for launcher.exe and swtor.exe and set them to client and server, ie outbound and inbound exceptions

Some other things to try is delete the DiskCacheArena file it may help in case your computer is just losing track of the server by getting loaded down.

Another easy thing at your end is run a clean boot http://support.microsoft.com/kb/331796
I'm a bit of a geek myself. Done all that and this system is used for only two things. Running SW:TOR and trolling the SW:TOR forums. My other system is for daily work. I build and maintain computers so have troubleshooted this to the point I have no doubt at all it is not my computer, or net access between my computer and the SW:TOR servers (though I have a regular 12 hour DNS kick that occurs via my ISP) Other than that, the issue here is with the patch and game client. Not my computer. When the ONLY thing that changes with your computer between one log on and another is a game patch and you suddenly start having troubles with the game.. it's the game.

OwenBrooks's Avatar


OwenBrooks
02.18.2013 , 02:46 AM | #7
Can you can post up your pathping -n to the server ?

I do not have lag, DC, patching or crash issues in-game myself so bit hard to say it is the game.

12 hour DNS kick ????? makes no sense

Saitada's Avatar


Saitada
02.18.2013 , 03:09 AM | #8
Quote: Originally Posted by OwenBrooks View Post
Can you can post up your pathping -n to the server ?

I do not have lag, DC or crash issues in-game myself so bit hard to say it is the game.

12 hour DNS kick ?????
yeah, every 12 hours they refresh their DNS list, in the process anybody online at the time loses their connection. I've gone rounds with them over it. Never happened to me with my previous ISP, just my current one.

I don't have lag either. Rarely had crashing issues prior to the patch and that only after 8-12 hrs of game time or a lot of character switching (the memory leak in this game builds up pretty bad sometimes. I've seen a SWTOR process with more than 3.5gigs of ram being used by it after a good long gaming session).

Anyway. as I said. When the ONLY thing that has changed on your system is the game updating itself and you start having a lot of problems whereas before you had few... it's a pretty safe bet to lay the blame squarely on the game.

I'm a pretty paranoid individual where my computers come into play. I know pretty much whats going on with them at any one time as I monitor most of my game processes and computer processes on my second monitor when this thing is on. My general ping in game is between 73-79ms with the rare excursion into 1200ms ranges when my wife decides to start downloading things on her computer (I'm in Hawai'i so I expect some ping issues now and then).

Spoiler

OwenBrooks's Avatar


OwenBrooks
02.18.2013 , 03:18 AM | #9
Just use 8.8.8.8 for your dns server as too the dc I would be interested in seeing the pathping if you can do one when a dc occurs

Edit - or are you saying they drop your connection every 12 hours ?

Saitada's Avatar


Saitada
02.18.2013 , 03:24 AM | #10
Quote: Originally Posted by OwenBrooks View Post
Just use 8.8.8.8 for your dns server as too the dc I would be interested in seeing the pathping if you can do one when a dc occurs

Edit - or are you saying they drop your connection every 12 hours ?
They refresh the connection every 12 hours. I've looked at my router logs and it's querying their system for DNS information. Same router, previous isp I never had this happen. They say they don't do it but i've taken my rig over to a friends house with the same isp and his router does the same thing at the same time and we are 5 miles apart. Mines a Belkin, his is a Linksys.