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On hold with CS phone support for an hour... and then they hung up on me

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
On hold with CS phone support for an hour... and then they hung up on me

ChiaraT's Avatar

12.18.2011 , 07:18 AM | #1
I called CS technical support and waited in queue for over an hour. I know that's nothing compared to some of the wait times people have reported over the last few days, but I got through and the rep asked me for my e-mail... I started to spell it out... He asks the same question, speaking over me.

He can't hear me.

I run to the main phone, pick that up, say "hello," he STILL can't hear me. I can hear myself through the cordless on the corded phone, so I'm thinking odds are good that it's a problem on his end and not mine. Called my old ISP and their annoying voice activated system heard me say "English" just fine, so it's definitely not a problem on my end.

Really... It's just negative experience after negative experience with SWTOR Customer Support.
PvE / Raid Focused / 18+|

renegadeimp's Avatar

12.18.2011 , 07:19 AM | #2
as with any new and automated system, there are going to be bugs. Be patient and let them get fixed.
Streamline - A guide to speeding up low - mid range Computer systems.
Latency Thread - Latency issue gathering thread..
Have a tech issue you need help with? You can nomally find me on the Customer Support forum.

HeyImTempzz's Avatar

12.18.2011 , 07:21 AM | #3
im in the waiting libe now coming up to 1 hour... i just want the problems fixed -.-

Jist's Avatar

12.18.2011 , 07:31 AM | #4
Join the rage and frustration crew here at SWTOR Customer Support forums.

Welcome have a seat grab some snacks and feel free to rant and rave until you feel better. Smashing things really does. I made little toothpick voodoo dolls and imagined they were the morons responsible for the setup and hiring of Customer Support. Then I set them on fire and stomp them out while waiting in the queue on the phone....been at it all day. Been diconnected after 2 1/2 hours, 3 hours, 5 hours, and 1 1/2 hours. back in queue for more torture as of this post. It's great fun come on in.