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Launcher wont let me log in.

STAR WARS: The Old Republic > English > Customer Service
Launcher wont let me log in.
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frostshade's Avatar


frostshade
05.13.2012 , 05:19 PM | #1
I'm not sure if its because i'm logging in under a different IP, but that was never the problem before. I logged in successfully at home this morning to play. When I tried to Log in today at work it kept saying 'The email address, password or security key you have entered is incorrect. The site will let me log in with this information, but the Launcher will not. Any help would be greatly appreciated.

Naugor's Avatar


Naugor
05.13.2012 , 05:28 PM | #2 Click here to go to the next staff post in this thread. Next  
Hello frostshade,

Please un-check the "remember this account" box, then close the launcher. Re-open the launcher again, and type in your credentials.

If that does not resolve your issue, please do not hesitate to contact us again.

Thank you for your co-operation.
Naugor | BioWare Customer Service - Forum Support

frostshade's Avatar


frostshade
05.13.2012 , 05:33 PM | #3
Thank you very much, it worked. I was hoping it wasn't an IP issue.

Naugor's Avatar


Naugor
05.13.2012 , 05:36 PM | #4 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by frostshade View Post
Thank you very much, it worked. I was hoping it wasn't an IP issue.
No worries, glad to hear that you can log back in! The different IP may trigger your security question once in a while, but other than that it should be no issue.

Have fun playing Star Wars: The Old Republic!
Naugor | BioWare Customer Service - Forum Support