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Where is the STAP from my Deluxe edition purchase?

STAR WARS: The Old Republic > English > Customer Service
Where is the STAP from my Deluxe edition purchase?

Moiraibane's Avatar


Moiraibane
12.17.2011 , 10:18 PM | #1
Well every thread I Googled appears to be deleted?

Can anyone tell me why I didn't get my STAP in the mail with my other Deluxe version items?

Everything else showed up in my mailbox after I put my serial number in on the site...


Thanks

TheFocusElf's Avatar


TheFocusElf
12.17.2011 , 10:20 PM | #2
Perhaps it arrives at level 25? I am not sure, I haven't been able to log in with the Security Question/Answer debacle going on. I am locked out of my own account.

Enedi's Avatar


Enedi
12.17.2011 , 10:20 PM | #3
Did you file a CS ticket ingame? If not that is always your first step.
CE FTW!!

Moiraibane's Avatar


Moiraibane
12.17.2011 , 10:25 PM | #4
Good call Enedi.... putting one in now and searching the knowledge database in game too.

FrostPaw's Avatar


FrostPaw
12.17.2011 , 10:33 PM | #5
When I entered my Deluxe Edition code I went in game and found a mail waiting, within were 5 items to collect at the bottom of the message, one of them was the STAP.

Is it possible when transfering the items from the mail to your inventory or at some point after that you sold/destroyed it without realising what it was?

Moiraibane's Avatar


Moiraibane
12.17.2011 , 10:38 PM | #6
nah... I looked them over before I even took them out of the mail.

Moiraibane's Avatar


Moiraibane
12.17.2011 , 10:41 PM | #7
Just verified 3 of my guildies have the same issue. I put a ticket in though... hopefully I hear something back.

DarthKell's Avatar


DarthKell
12.17.2011 , 10:42 PM | #8
Doh and I was just figuring we didn't get access to the items till the 20th. Time to put in a ticket I guess.