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Account Issues.

Beaver's Avatar


Beaver
12.13.2011 , 11:17 AM | #1
I have to do this for my friend because of the MAJOR issues he is having.

1.) It keeps saying he doesn't have permission to make a forum post SO that's why I'm here.

2.) His account does not list him having added in his Pre-order code which he did several months ago.

3.) When he tries to add it in again it says it's already been used.

4.) He called customer service yesterday and it took him 2 hours for it to stop saying "all lines are busy please call back another time" After he finally got on HOLD, he waited 4 hours and the call was NEVER answered, he had no choice but to go to sleep because of surgery in the morning.

HE can't get a hold of them today, not even to the point where he has to wait, it keeps saying to call back later. He tried customer service with Origin and they accidentally hung up on him when they said they were putting him on hold.

What is he supposed to do when he can't get customer service to fix any of his problems? I don't suppose there is another line he could call....one that isn't being flooded by people complaining about their long wait for early access....ya know an actual problem.
My lightsaber is bigger than yours!

FiveDeadlyVenoms's Avatar


FiveDeadlyVenoms
12.13.2011 , 11:17 AM | #2
join the club lol

Beaver's Avatar


Beaver
12.13.2011 , 11:22 AM | #3
Quote: Originally Posted by FiveDeadlyVenoms View Post
join the club lol
Ah, same exact thing happening to a few hundred thousand people huh? He's on the phone with origin again right now. Maybe they can at least give him another code to put in, probably put him back to the end of the line but at least he will be in line since customer service doesn't seem to exist.
My lightsaber is bigger than yours!