Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Matrix Cubes

First BioWare Post First BioWare Post

ChrisCollins's Avatar


ChrisCollins
05.08.2012 , 04:35 AM | #1 Click here to go to the next staff post in this thread. Next  
We are currently investigating reports from players regarding missing Matrix Cubes.

We will update this thread once we have more information.

ChrisCollins's Avatar


ChrisCollins
05.08.2012 , 05:30 AM | #2 Click here to go to the next staff post in this thread. Next  
We have identified that loading into a new area while having a Matrix Cube equipped can cause the item to disappear.

We recommend that you refrain from equipping a Matrix Cube until further notice.

ChrisCollins's Avatar


ChrisCollins
05.08.2012 , 08:58 AM | #3 Click here to go to the next staff post in this thread. Next  
Hi everyone,

I just wanted to give you an update regarding what happened and to let you know what our next steps are regarding the Matrix Cubes.

After last night's patch, players reported that Matrix Cubes had disappeared from their inventories. This was an unintended consequence of a behind-the-scenes change to how mission items work. You may have also noticed some mission items missing if you were in the middle of certain missions as well.

The team has been working on a fix since this was first reported, and we hope to get it out to you as quickly as possible. In the meantime, we ask that you hold off on contacting Customer Service at this time. Our goal is to restore the items to you as part of a new patch, without needing any manual intervention from Customer Service.

We very much appreciate your patience today as we work to resolve this issue. Once we have more information regarding the timing of the patch, we'll let you know.