Matrix Cubes gone after patch?!

Character name: Sheepie
Server Name: Legions of Lettow
Type of item missing (shard/cube) : Matrix Cube M7-R3 (3xRed)
Name of missing item: Matrix Cube M7-R3 (+50 Endurance,+58 Willpower,+24 Critical Rating)

Character name: Vitch'ed
Server Name: Ahto City - Eu
Type of item missing (shard/cube): Matrix Cube
Name of missing item: M7-Y3 (+52 strength +60 endurance +18 defense)

I sent a ticket by game. I got it on January. It was equipped before patch.
Please solve this problem.

Thanks in advance.

Server Name: The Red Eclipse (EU)
Character Name: Leviathan
Type: Matrix Cube
Item Name: Matrix Cube M7-G0 (STR DPS)

Server Name: The Red Eclipse (EU)
Character Name: Necronomicon
Type: Matrix Cube
Item Name: Matrix Cube M7-R3 (Willpower DPS)

Character name: Rilenia
Server name: Ahto City
Type of item missing: Red Matrix Cube
Name of item missing: Matrix Cube M7-R3

Name: Anarchy / Skunk
Server: Flames of the Crucible
Cubes lost: M7-Y3 (Anarchy)
M7-R3 (Skunk)

Character name: Ninchen
Server Name: Kaas City
Type of item missing: Red Matrix Cube
Name of missing item: Matrix Cube M7-R3

Character name: Nin
Server Name: Kaas City
Type of item missing: Red Matrix Cube
Name of missing item: Matrix Cube M7-R3

Server Name: Luka Sene
Character Name: Argonaut
Type: Matrix Cube
Item Name: Matrix Cube M7-R3

Server Name: Luka Sene
Character Name: Deranger
Type: Matrix Cube
Item Name: Matrix Cube M7-B3

Character Name: Consular
Server Name: Begeren Colony
Item: Matrix Cube (Force User)
Name of the item: M7-R3

Character name: Caeduz AND Ravallian
Server Name: Hydianway
Type of item missing (shard/cube): matrix cube (used from combining the various color shard).
Name of missing item: Matrix cube M7-R3 for Caeduz and M7-B3 for Ravallian.some shard are also missing from my inventory.

Character name: Halford
Server Name: Legions of Lettow
Type of item missing (shard/cube) : Matrix Cube M7-R3 (3xRed)
Name of missing item: Matrix Cube M7-R3 (48 Endurance, 72 Cunning, 7 Cri)

Character name: Chucknoriss
Server Name: Legions of Lettow
Type of item missing (shard/cube) : Matrix Cube M7-R3 (3xRed)
Name of missing item: Matrix Cube M7-R3 (58 Willpower, 50 Endurance, 24 Crit )

Character name: Poxipol
Server Name: Legions of Lettow
Type of item missing (shard/cube) : Matrix Cube M7-G3 (3xGreen)
Name of missing item: Matrix Cube M7-R3 (58 Strength, 50 Endurance, 24 Crit)