Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

How to fix launcher with this error messege

STAR WARS: The Old Republic > English > Customer Service
How to fix launcher with this error messege

HildeDoc's Avatar


HildeDoc
12.17.2011 , 05:33 PM | #1
So I know many people are having trouble with the game launcher crashing, especially people who have a physical copy of the game. So, anyone got any ideas how to fix it if this is the description of the crash:

Problem Event Name: APPCRASH
Application Name: swtor.exe
Application Version: 1.0.0.0
Application Timestamp: 4eebb070
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 000618d7
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033


Tried running as admin, changing screen resolution, uninstalling and reloading, updating all drivers, etc. Plus, customer service is impossible to contact, either through online tickets or the phoneline.

Help!!!!

Fayai's Avatar


Fayai
12.18.2011 , 04:07 AM | #2
hi, i got the same problem as u but I can't find any solution by now.

renegadeimp's Avatar


renegadeimp
12.18.2011 , 04:10 AM | #3
If you are having problems, make sure you are running the game as admin.

If you still have issues, create a new user account with admin privileges using characters only found in the english language in the account name.

Install the game using that account and see if it works. ( Note: You can only play if you run the game through that account.

If this doesnt work, please post your dxdiag logs in full on here using the code or spoiler tags.

If possible please include your launcher crash log obtained from your launcher folder.
Streamline - A guide to speeding up low - mid range Computer systems.
Latency Thread - Latency issue gathering thread..
Have a tech issue you need help with? You can nomally find me on the Customer Support forum.