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How do I cancel my Pre-Order?


DukeTyrion's Avatar


DukeTyrion
12.17.2011 , 03:49 PM | #1
I am trying to cancel my pre-order, but I am unable to get through to customer support, which constantly says 'Call back later'.

I have received an Email telling me the order has been actioned, but I am not willing to sit in the queues waiting to play, so how can I cancel my order if Customer Support does not take calls? (and why have I been charged before launch?)

zippeh's Avatar


zippeh
12.17.2011 , 03:51 PM | #2
too late thanks for your money

Pearlie's Avatar


Pearlie
12.17.2011 , 03:51 PM | #3
Rolling my eyes.

Creedom's Avatar


Creedom
12.17.2011 , 03:56 PM | #4
I had the same problem this moring. Gamestop support line is just abandoning calls. You have to keep calling until you get into the que. Then you wait about 30-45 minutes before actually speaking to someone.
VIP ROOM

Skoobie's Avatar


Skoobie
12.17.2011 , 03:56 PM | #5
Quote: Originally Posted by DukeTyrion View Post
I am trying to cancel my pre-order, but I am unable to get through to customer support, which constantly says 'Call back later'.

I have received an Email telling me the order has been actioned, but I am not willing to sit in the queues waiting to play, so how can I cancel my order if Customer Support does not take calls? (and why have I been charged before launch?)
Who are you trying to call, the place where you got the game, or Bioware?

DukeTyrion's Avatar


DukeTyrion
12.17.2011 , 03:57 PM | #6
Quote: Originally Posted by Skoobie View Post
Who are you trying to call, the place where you got the game, or Bioware?
I am trying to call Bioware support, as I pre-ordered though Origins

Mega_Wicked's Avatar


Mega_Wicked
12.17.2011 , 03:58 PM | #7
This post is relevant to my interest

Skoobie's Avatar


Skoobie
12.17.2011 , 04:09 PM | #8
You can go here and talk to live support: https://help.ea.com/

(Press talk to game advisor)

or call

1-866-543-5435
7am-9pm CST (7 days a week)

DukeTyrion's Avatar


DukeTyrion
12.17.2011 , 04:21 PM | #9
Quote: Originally Posted by Skoobie View Post
You can go here and talk to live support: https://help.ea.com/

(Press talk to game advisor)

or call

1-866-543-5435
7am-9pm CST (7 days a week)

Thanks for the help, but the ea.com URL takes me through to a page that lets me select my product, but will not let me go any further.

The number is for the US and I am based in the UK, so I don't want to rack up a large phone bill hoping to get through.

I will keep trying the UK number in the hope that at some point that 'Please call later' message gets replaced by a real person.

krighton's Avatar


krighton
12.17.2011 , 04:31 PM | #10
wow, canceling before the game is even released....