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APAC Transfer question

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Bucke_Thead's Avatar


Bucke_Thead
04.18.2012 , 02:17 AM | #1
I'm hoping to speak to somebody about APAC transfers. I live in Asia and my characters have all been live since long before the transfers were announced, but I have never received an email regarding character transfers.

Now that transfers are available, it seems that my entire server (Jekk'Jekk Tar) is transferring - or at least the people who play in my timezone - and I'm going to be left behind doing... well... nothing, I guess.

I called the US Customer Service number and spoke to somebody who was sympathetic, but he was unable to help me get the transfers activated.

Do you have an email address or number I can call so I can speak with somebody who can help me? Feel free to PM the details if you prefer.

Thanks in advance for any help you can offer.

Ratae's Avatar


Ratae
04.18.2012 , 06:40 AM | #2 This is the last staff post in this thread.  

Hello Bucke_Thead,

This explains the eligibility for the Free Transfer to an APAC server, please bear in mind that it is only open to players who live in one of the countries in which the game was officially launched on March 1st:
Quote:
How do I know if I qualify for the free character transfers?

To qualify for free character transfers, players must meet the following requirements by Tuesday, February 28, 2012, 5:01PM EDT, 7:01PM NZDT, 2:01PM HKT, 2:01PM SGT:
You specified that your country is Australia, New Zealand, Hong Kong, or Singapore during your account registration process.
Redeemed an Official Game Production Registration Code on www.StarWarsTheOldRepublic.com Code Redemption Center.
Have had or currently have entered a valid recurring payment method or redeemed a Pre-Paid Game Time Code.
Only characters created on The Old Republic servers by February 28, 2012, 5:01PM EDT, 7:01PM NZDT, 2:01PM HKT, 2:01PM SGT qualify for transfers.
Characters created by qualified players on a non-Asia Pacific server after the February 28th deadline will not qualify for transfers to Asia Pacific servers.
We will be sending an email to all qualified players by early March with more details. Stay tuned to www.StarWarsTheOldRepublic.com for more information
If you believe that you are eligible, please contact our Account and Billing Customer Service team, using the toll-free telephone numbers listed below:

USA: 1-855-GO-SWTOR (1-855-467-9867)
UK, Germany, France: 00800 0246 9273 (008000 BIOWARE)
(Australia, New Zealand, Hong Kong and Singapore: +800 0246 9273 (+8000 BIOWARE)

Please note: Calls made from landlines are toll-free, while those made from mobile devices may be subject to charges from your provider.

I hope thia answers your question.

Thank you.
Ratae | BioWare Customer Service - Forum Support