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Early Access 'Waves' - Updating Here

STAR WARS: The Old Republic > English > General Discussion
Early Access 'Waves' - Updating Here

Deslan's Avatar


Deslan
12.13.2011 , 02:46 PM | #6501
I have tried to explain the early game access system here:

http://www.swtor.com/community/showthread.php?t=7474

Abydon's Avatar


Abydon
12.13.2011 , 02:46 PM | #6502
Quote: Originally Posted by Jaqaliah View Post
Perhaps businesses need to quit exploiting legal loopholes and bird dogging slimy half-declared car sales pitches and start acting like honest men who will live by a simple standard of straight forward ethics. It isn't that "UP TO 5 DAYS" has a meaning that dances on a slippery slope of meaninglessness for legal reasons, but that it is the corporate style of statement making them liable for nothing (no standards, no quality, no efficiency, no customer service, no product support, no honor, and no truth).

When you create expectation MEET IT. When you make a deal, shake on it and MEAN IT.

Wasn't a loophole! Learn about stuff before you open your mouth. You obviously need to read a book instead of forums...might I suggest Tort and Contractual Law for starters? Get over yourselves!

GodsAreMonsters's Avatar


GodsAreMonsters
12.13.2011 , 02:46 PM | #6503
Quote: Originally Posted by RifterTOR View Post
I have tried to call Customer service twice. First, their security is lame. If you mess up something, well, you have to call Customer Service to unlock your account. Oh, and not just for THIS game. Wait for well over an hour to talk to someone that does not understand English well, spend another 20 minutes to unlock an acct. It was terrible. Today, I tried,and it said the number wasn't available. This does NOT bode well.
Not sure you have the right thread homeboy

Xeratheon's Avatar


Xeratheon
12.13.2011 , 02:46 PM | #6504
Lol @ you kids (and adults? Hope not) who think you should get in early because you paid an extra $90 for a box of novelties.
"And so passes World of Warcraft, son of Blizzard Entertainment."

-Gandalf upon seeing Mists of Pandaria.

ColinKapow's Avatar


ColinKapow
12.13.2011 , 02:46 PM | #6505
I just had to post in this topic, its crazy y'all
Besrae Runningstar
SWG Pre CU Chimaera and Former EEVIL Member
<DECEMBER CREW> December Procrastinator

Decemberists Do It Lazier

Killbob's Avatar


Killbob
12.13.2011 , 02:46 PM | #6506
Quote: Originally Posted by StephenReid View Post
Hey everyone.

We absolutely understand you want to get in and play the game early. It's one of the reasons we expanded our Early Game Access from a maximum of five days to a maximum of seven days. However, there are a couple of important points to realize about today's opening salvo of invites, and the procedure in general for Early Game Access and launch.

First, Early Game Access and launch is not supposed to be a stress test. In our previous Beta Testing Weekends we got up to very large concurrent number of players and brought invites into the game at a very high rate. That was done to stress test every aspect of our systems and servers, and essentially to see if they broke. In some cases, they did, but that helped us improve for launch.

For us, launch isn't just about stuffing our servers with as many people as possible. As anyone who's been through a large MMO launch can tell you, that experience can be painful. Our aim with this launch was to ramp things up gradually, to spread our player population out amongst a variety of servers, to maintain all server types, and to keep queuing to a minimum (although we expect that to happen as we head towards December 20th). So far, all that has been successful for us on Day One.

The second thing to realize is scale. We invited more people to play Star Wars: The Old Republic today than many other MMO launches manage in their entire head-start process. As I mentioned earlier today, when we opened pre-orders we had a huge spike in numbers - far more than most MMOs capture at launch. That was the initial rush. After that, our pre-orders settled down.

What this means is that tomorrow, you'll effectively start to see the pre-order timeline expand. You'll see people who have pre-ordered later than July getting invites. The day after that, more people will be invited. We're actually planning to invite more tomorrow than today, and invite the same number again on Thursday - at which point we'll be into the original 'five days of Early Game Access'.

Last thing. Why aren't we continuing to send waves over time? Two main reasons - one, because we need to see that the servers are maintaining stability over time; adding a lot of players in a short period (in other words, stress testing) can cause stability issues.

Two, our plan is to continue to add servers - but carefully, and in response to demand. We need to monitor that demand and role out servers accordingly. A long-term recipe for MMO failure is to add a lot of servers early on, and then when population decreases, have to close those servers and merge them together.

Our aim is for Star Wars: The Old Republic to be around for a long time to come. Today's just the first step in that - an early step, too - and we'll be running smoothly, with a stable population, before too long.
Thx I will be a good boy and wait till you invite me.
Virtual death does not hurt. Really, it doesn't.

foxbrig's Avatar


foxbrig
12.13.2011 , 02:46 PM | #6507
i got no problem waiting like the next guy i blame ebgames for not have the pre order codes on time so i can get them in but why the hell cant they still be sending out invites if its working with little problems then keep adding people to servers i mean come on last wave was 1:30 cst put out a couple more lots of day left why make people wait another day. and dont tell me other mmos do it this way i been on alot of launches seen the bad and good im all for waves of people getting added but dont stop them if there are no problems.

ForeverAlone's Avatar


ForeverAlone
12.13.2011 , 02:46 PM | #6508
Quote: Originally Posted by MacabreVermin View Post
Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.
agree'd whole heatedly

Seganski's Avatar


Seganski
12.13.2011 , 02:47 PM | #6509
this is ridiculous

Zeugon's Avatar


Zeugon
12.13.2011 , 02:47 PM | #6510
Quote: Originally Posted by Shonuff View Post
STOP SPAMMING OR I'LL REPORT YOU GUYS MYSELF!!!!!

I can't even get a single post before the next page is ready. I want to get in too but dang. Chill out!!!!!!!!!!
I'm Not spammgin i am making a genuine rebuttal to your argument quoted above...