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Early Access 'Waves' - Updating Here

STAR WARS: The Old Republic > English > General Discussion
Early Access 'Waves' - Updating Here

lordbuddah's Avatar


lordbuddah
12.13.2011 , 02:45 PM | #6471
All i have to say is i had been very much looking forward to the foretold early access play today that i made sure to "PAY" a pre-order for. Are you kidding me though? only let certain people in? Do you realize your already losing paying customers? They will just go back to wow or rift or whatever game they play, because we all know they can launch a game compentently. Also you want to keep the customers happy right now becuase you better remember diablo 3 is coming soon and while your gonna lose many customers to it anyways, acts like this will only cause you to lose more if not most. People want to sign on at the same time and level with their friends. Thats the best part of an mmorpg. If you dont let them do that, why would they continue to pay for your product. Epic fail. My advise is to reconsider this and allow everyone else with early access to log in tomorrow if you want this supposed " wow topper" to have any success what so ever.

Anticasper's Avatar


Anticasper
12.13.2011 , 02:45 PM | #6472
Thank you for the information that was that was needed =)

Quote: Originally Posted by StephenReid View Post
Hey everyone.

We absolutely understand you want to get in and play the game early. It's one of the reasons we expanded our Early Game Access from a maximum of five days to a maximum of seven days. However, there are a couple of important points to realize about today's opening salvo of invites, and the procedure in general for Early Game Access and launch.

First, Early Game Access and launch is not supposed to be a stress test. In our previous Beta Testing Weekends we got up to very large concurrent number of players and brought invites into the game at a very high rate. That was done to stress test every aspect of our systems and servers, and essentially to see if they broke. In some cases, they did, but that helped us improve for launch.

For us, launch isn't just about stuffing our servers with as many people as possible. As anyone who's been through a large MMO launch can tell you, that experience can be painful. Our aim with this launch was to ramp things up gradually, to spread our player population out amongst a variety of servers, to maintain all server types, and to keep queuing to a minimum (although we expect that to happen as we head towards December 20th). So far, all that has been successful for us on Day One.

The second thing to realize is scale. We invited more people to play Star Wars: The Old Republic today than many other MMO launches manage in their entire head-start process. As I mentioned earlier today, when we opened pre-orders we had a huge spike in numbers - far more than most MMOs capture at launch. That was the initial rush. After that, our pre-orders settled down.

What this means is that tomorrow, you'll effectively start to see the pre-order timeline expand. You'll see people who have pre-ordered later than July getting invites. The day after that, more people will be invited. We're actually planning to invite more tomorrow than today, and invite the same number again on Thursday - at which point we'll be into the original 'five days of Early Game Access'.

Last thing. Why aren't we continuing to send waves over time? Two main reasons - one, because we need to see that the servers are maintaining stability over time; adding a lot of players in a short period (in other words, stress testing) can cause stability issues.

Two, our plan is to continue to add servers - but carefully, and in response to demand. We need to monitor that demand and role out servers accordingly. A long-term recipe for MMO failure is to add a lot of servers early on, and then when population decreases, have to close those servers and merge them together.

Our aim is for Star Wars: The Old Republic to be around for a long time to come. Today's just the first step in that - an early step, too - and we'll be running smoothly, with a stable population, before too long.

Jenslyn's Avatar


Jenslyn
12.13.2011 , 02:45 PM | #6473
Quote: Originally Posted by Semaccio View Post
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.
Although I don't agree with the conclusion (that the start is all that poor), and that we are all somehow now entitled to get in on the first day, the argumentation is sound. If the servers work as things are now, let people in :-)
Story and PvE is fun but merely preparation for PvP for me - please don't neglect it

Seganski's Avatar


Seganski
12.13.2011 , 02:45 PM | #6474
THIS SAYS IT ALL!! COPY AND PASTE SO THEY GET THE MESSAGE!

Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.

Hoibbes's Avatar


Hoibbes
12.13.2011 , 02:46 PM | #6475
THIS SAYS IT ALL!! COPY AND PASTE SO THEY GET THE MESSAGE!

Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.

DarthDez's Avatar


DarthDez
12.13.2011 , 02:46 PM | #6476
Quote: Originally Posted by Ladydawny View Post
Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.

Indeed
Well said.

jsembedna's Avatar


jsembedna
12.13.2011 , 02:46 PM | #6477
Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.

Rulok's Avatar


Rulok
12.13.2011 , 02:46 PM | #6478
Quote: Originally Posted by StephenReid View Post
Hey everyone.

We absolutely understand you want to get in and play the game early. It's one of the reasons we expanded our Early Game Access from a maximum of five days to a maximum of seven days. However, there are a couple of important points to realize about today's opening salvo of invites, and the procedure in general for Early Game Access and launch.

First, Early Game Access and launch is not supposed to be a stress test. In our previous Beta Testing Weekends we got up to very large concurrent number of players and brought invites into the game at a very high rate. That was done to stress test every aspect of our systems and servers, and essentially to see if they broke. In some cases, they did, but that helped us improve for launch.

For us, launch isn't just about stuffing our servers with as many people as possible. As anyone who's been through a large MMO launch can tell you, that experience can be painful. Our aim with this launch was to ramp things up gradually, to spread our player population out amongst a variety of servers, to maintain all server types, and to keep queuing to a minimum (although we expect that to happen as we head towards December 20th). So far, all that has been successful for us on Day One.

The second thing to realize is scale. We invited more people to play Star Wars: The Old Republic today than many other MMO launches manage in their entire head-start process. As I mentioned earlier today, when we opened pre-orders we had a huge spike in numbers - far more than most MMOs capture at launch. That was the initial rush. After that, our pre-orders settled down.

What this means is that tomorrow, you'll effectively start to see the pre-order timeline expand. You'll see people who have pre-ordered later than July getting invites. The day after that, more people will be invited. We're actually planning to invite more tomorrow than today, and invite the same number again on Thursday - at which point we'll be into the original 'five days of Early Game Access'.

Last thing. Why aren't we continuing to send waves over time? Two main reasons - one, because we need to see that the servers are maintaining stability over time; adding a lot of players in a short period (in other words, stress testing) can cause stability issues.

Two, our plan is to continue to add servers - but carefully, and in response to demand. We need to monitor that demand and role out servers accordingly. A long-term recipe for MMO failure is to add a lot of servers early on, and then when population decreases, have to close those servers and merge them together.

Our aim is for Star Wars: The Old Republic to be around for a long time to come. Today's just the first step in that - an early step, too - and we'll be running smoothly, with a stable population, before too long.
You condradict yourself by saying its not supposed to be a stress test and then claim that you cant have any more waves because you need to stress test.

What a load of ****.

DarthAegis's Avatar


DarthAegis
12.13.2011 , 02:46 PM | #6479
General Discussion -> Bioware going back on their word?
We haven't finished invites for the day yet, but I can tell you from seeing the list with my own eyes, no-one who pre-ordered in (for example) October is in the game - unless they made two accounts and registered two pre-order codes.

We're inviting more people later today, as stated.
12.13.2011 01:28 PM

Posted on the Dev Tracker


It looks like Mid-late September and early-mid October EGA will start tomorrow. Maybe, just MAYBE late October and early November will also start tomorrow. That is just speculation though :P

Imo, EGA invites should be done by Thursday or early Friday.

Digimaul's Avatar


Digimaul
12.13.2011 , 02:46 PM | #6480
Wait... so... they're gradually rolling people in (so the login servers are DDoS'd) and rather than starting it on the 15'th (because their info said "Up To" 5 days) they do the good guy thing and start rolling people in two days before the expected start date...

...and people are ************? You people need more hardships in your lives if THIS is upsetting to you.

Would you rather they simply unlock it on the 15th? And then for the first several days you can't get into the game at all? Or maybe you'd rather they start the roll out on the 15th? And gradually let people in up till the 20th?

Every person who honestly feels bothered that they are letting people in EARLY to make things easier really need to evaluate their world view. I'm going to just assume you're all trolling so I don't lose what little faith I have left in humanity.