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Early Access 'Waves' - Updating Here

STAR WARS: The Old Republic > English > General Discussion
Early Access 'Waves' - Updating Here

-deadly's Avatar


-deadly
12.13.2011 , 02:44 PM | #6421
Holy crap!

I had thread subscriptions on.

STOP THE MADNESS.

TOO...MUCH...EMAIL!!!

stinksatthis's Avatar


stinksatthis
12.13.2011 , 02:44 PM | #6422
For everyone that didnt get in today I'm going to be nice and refund your subscription fee that you paid to play today, all you have to do it show me the e-mail where they guaranteed you to get in today and the subscription money that you have all ready paid is yours
"Take my love, take my land, take me where I cannot stand. I don't care I'm still free, you can't take the sky from me. Take me out to the black, tell them I ain't coming back. Burn the land and boil the sea, you can't take the sky from me......There's no place I can be since I found Serenity, you can't take the sky from me."

Spivmaster's Avatar


Spivmaster
12.13.2011 , 02:44 PM | #6423
Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.

Nex_Seraphim's Avatar


Nex_Seraphim
12.13.2011 , 02:44 PM | #6424
2 pages went by!

Metalnight's Avatar


Metalnight
12.13.2011 , 02:44 PM | #6425
why pre Order for Early Game Access, When you only get a few days if that. I Pre-order in Aug and got a email like everyone that to day was the Early Game Access Day and then come to find out their is waves! well that's not cool but all we can do is wait. Thanks For the
semi truths to get people to pre-order.

METALNIGHT.

pattongb's Avatar


pattongb
12.13.2011 , 02:44 PM | #6426
Wow there are some really dumb people in the world.

You were told you might get up to 5 days of early access.

Until its the 20th and you havent gotten any access you have NOTHING to complain about.

What is so fricking hard to understand????

Get a grip.

Oh and to the person who posted about "all the people stressed" over the way BW has done the EA, and to those who copied and pasted it:

GET A LIFE IN REAL LIFE!

DOOMTOWNE's Avatar


DOOMTOWNE
12.13.2011 , 02:44 PM | #6427
Quote: Originally Posted by Nex_Seraphim View Post
Woot PAGE 640! First!
and you ended up on 641 >.< lol

Drichi's Avatar


Drichi
12.13.2011 , 02:44 PM | #6428
Quote: Originally Posted by civanater View Post
THIS SAYS IT ALL!! COPY AND PASTE SO THEY GET THE MESSAGE!

Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.
all true. PS: worst customer experience ever.

draconelapsi's Avatar


draconelapsi
12.13.2011 , 02:44 PM | #6429
Thank you for ordering from Origin Store on July 22, 2011. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for EA * Origin.com on your credit card billing statement.
YOUR ORDER AND BILLING INFORMATION

Order Number: 98*****400
Order Date: July 22, 2011


Why am i not in? My friends and I all bought at the same time.. and 1/2 of us are in and the other 1/2 are waiting. 6 people pre ordered.. and none of us can play because we can't play together... this makes no sense. If you ACTUALLY went in order...

SpeedyG's Avatar


SpeedyG
12.13.2011 , 02:44 PM | #6430
Help!!! I can't find my own posts!

I think I broke my emails refresh button:-(