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Early Access 'Waves' - Updating Here

STAR WARS: The Old Republic > English > General Discussion
Early Access 'Waves' - Updating Here

Vlammix's Avatar


Vlammix
12.13.2011 , 02:43 PM | #6391
Quote: Originally Posted by Cyrrusai View Post
Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.



^^THIS


Maybe if we post this enough, they'll see it? Is that the hope?

If they invite the rest of the people who haven't got in tomorrow and the next day, I'd be pretty content. However, I don't think that will be the case.
I do completly agree with this quote, man i hope i get an bonus xp boost or what ever.
Mabe they would go out and buy some servers before they rolled out the game.
It leaves me wondering what they did with the money they got from all those pre-orders?

Goldenranger's Avatar


Goldenranger
12.13.2011 , 02:43 PM | #6392
Quote: Originally Posted by lowizi View Post
Im gonna print this thread and stick it on my wall
LOL same here
The redhead is on her way to victory...........

TyrantLeader's Avatar


TyrantLeader
12.13.2011 , 02:43 PM | #6393
Quote: Originally Posted by civanater View Post
THIS SAYS IT ALL!! COPY AND PASTE SO THEY GET THE MESSAGE!

Originally Posted by Kinegos

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.
Agreed... if you are not confident a week before launch.. this is going to be a rough rde
PTS with no character copy before major content patch - Fail
Taking out major content from a patch the day before it goes live - BioFail

Cancelled Sub.

Anthemius's Avatar


Anthemius
12.13.2011 , 02:43 PM | #6394
Quote: Originally Posted by stantp View Post
Some people are simply not imaginative. I've NEVER had a problem with character names.
You said it sir. I can think of 20 great names whilst typing this post. It's not that hard people. If your that attached to a name that's funny....

Pokemachine's Avatar


Pokemachine
12.13.2011 , 02:43 PM | #6395
Originally Posted by kinegos
this isn't a troll, and isn't exactly qq although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that i've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other mmo games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, i just wasn't lucky enough to get a key) and was only online during the big thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, ea/bw - what exactly are you afraid of?

The only way this should have been done is to have given all pre-orders (perhaps separated only by level of game purchased - i.e. Ce customers get 7 days, se get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an mmo franchise.

At any rate, i love this game. I love bw. But i truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out...

Bastion-fox's Avatar


Bastion-fox
12.13.2011 , 02:43 PM | #6396
Quote: Originally Posted by SanJuan View Post
the biggest problem with this, is for those that ordered with gamestop, or ebgames.
not only do we get a lower chance of playing in early access because they emailed the codes almost a week or two later; but we also lose out almost a week of playing from launch because the vendors poor choice in shipping. So as much as i understand the point of staggering early access, why stop it so soon in the day? There is a big gap for those that have ordered with gamestop/eb games and the problem hasn't been adressed, just brushed under the rug. What most people were aiming to do, was to play as much as they could during early access, (because that much is in the hands of this company) and wait it out till launch day and their retail copy arrived.

So potentially, if we have friends that are playing now, and we've ordered with gamestop, we may not be able to play with them for weeks while they're about 2-3 weeks ahead, and in an entirely different location in the game than you are.
You could not be more incorrect.
I pre-ordered in store with gamestop on 7/25.
Entered my code on 7/25.
Got my email on wave 4.

Semaccio's Avatar


Semaccio
12.13.2011 , 02:43 PM | #6397
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.
Semaccio - Sith Juggernaut - Raging Droids

Jaqaliah's Avatar


Jaqaliah
12.13.2011 , 02:43 PM | #6398
Quote: Originally Posted by mellonman View Post
If you revolve your life around a game launch then you have no life. I can see if you are going on a vacation or you need surgery or hell even to do your laundry. These are real life events, they did say "UP TO 5 DAYS EARLY" so there was no promise you were going to start on the 15th anyways. So to take a vacation from work to possibly play on that day was a stupid choice. PEOPLE NEED TO READ, or at least learn what the words mean that you are reading.
Perhaps businesses need to quit exploiting legal loopholes and bird dogging slimy half-declared car sales pitches and start acting like honest men who will live by a simple standard of straight forward ethics. It isn't that "UP TO 5 DAYS" has a meaning that dances on a slippery slope of meaninglessness for legal reasons, but that it is the corporate style of statement making them liable for nothing (no standards, no quality, no efficiency, no customer service, no product support, no honor, and no truth).

When you create expectation MEET IT. When you make a deal, shake on it and MEAN IT.

ghbuss's Avatar


ghbuss
12.13.2011 , 02:44 PM | #6399
You can end with the pleasantries Bioware, I'm here to put you back on schedule for EGA.
The Emperor is most displeased with your lack of progress.

Bioware: Surely you must understand we need more time.

Then perhaps you can tell the Emperor himself when he arrives

Bioware: The Emperor is coming here?!

Yes

Bioware: We shall double our efforts!

I hope so Bioware for your sake, the Emperor is not as forgiving as I am!
Dark Counselor~ Order of Marka Ragnos

JediDuck's Avatar


JediDuck
12.13.2011 , 02:44 PM | #6400
Quote: Originally Posted by DuriZap View Post
Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.
i love this