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Early Access 'Waves' - Updating Here

STAR WARS: The Old Republic > English > General Discussion
Early Access 'Waves' - Updating Here

Slemmo's Avatar


Slemmo
12.13.2011 , 02:32 PM | #5901
Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.

Xuvy's Avatar


Xuvy
12.13.2011 , 02:32 PM | #5902
Quote: Originally Posted by Vereik View Post
I'm gonna enjoy the game once I get in. My favorite posts in this thread are the people cancelling their orders a day before they get the invite. Why is patience so difficult?


In my humble opinion I've found in life that something that starts out all screwed up only gets worse. Whereas when something begins smooth you may get ripples but smooth is how it goes...I'm speaking of business and University here and I believe it follows to friendships and way down to mmo's.

If it's this hard to get it up and running after five years I can understand ppl getting their money back asap.

Just my philosophy.

neccoboy's Avatar


neccoboy
12.13.2011 , 02:32 PM | #5903
Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.

Sir_Elric's Avatar


Sir_Elric
12.13.2011 , 02:32 PM | #5904
Quote: Originally Posted by namenottaken View Post
Ordered my copy a few months ago but wasnt able to get the early access code until a few days ago... #$%&*#@ gamestop! guess I have to wait a few days now.
This. Only I ordered from another company after deliberately choosing NOT to buy from Gamestop because they have a terrible track record when it comes to customer service etc.

Fat lot of good that did me...

Anyways. Love the trolls in this thread, they're really managing to rile the most impatient nerds. Keep up the good work guys
What's your name?
Who's your daddy?
Is he rich like me?
December Crew

fishboyy's Avatar


fishboyy
12.13.2011 , 02:32 PM | #5905
Originally Posted by Kinegos
This isn't a troll, and isn't exactly QQ although there is some of that involved.

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

So, EA/BW - what exactly are you afraid of?

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

I truly hope you improve, because this is a very very poor way to start out.

ocinito's Avatar


ocinito
12.13.2011 , 02:32 PM | #5906
Quote: Originally Posted by DeusImpius View Post
For all the people who are saying that ALL preorders should have gotten all seven days of early access...

Don't you realize that, in your scenario, there would be absolutely no purpose for early access to even exist? If they were to let us all have early access the same day, they'd make it start the 18th or 19th. Be happy that they bumped the early access ahead two days. That means that, even if you didn't get in today's waves, you're still going to be able to play the game two days ahead of when you would have before (assuming you preordered before, say, December).
buddy, they are the oners who said early access regardless of what they can and can not do, they said it and its in writing...
if there ain't none, then there won't be none

jackofrost's Avatar


jackofrost
12.13.2011 , 02:32 PM | #5907
Not that anyone will ever see this given how fast the thread is moving...

But I gotta say, I don't really understand the huge gap between invite waves?

5 waves between 8am and 1:30pm... and then nothing until the following 8am?

>.>
<.<

xipheon's Avatar


xipheon
12.13.2011 , 02:32 PM | #5908
Quote: Originally Posted by jackofrost View Post
Someone said they redeemed Aug 1st and got in...

They are lying as much as the people who claim they pre-ordered in November and got in.

Mustard's Avatar


Mustard
12.13.2011 , 02:32 PM | #5909
Quote: Originally Posted by nicain View Post
can't post a pic, but i'm done. I actually feel good and free now.

Hope you guys enjoy your game, i'm done hoping bioware would do right by its customers, all of them not just a select few. No matter how many posts this thread has bioware doesn't care, they pretty much think you'll all pay regardless of how you're treated, to bad they're probably right as enough people won't cancel to make them go "damn, that was a bad idea".

Im fine standing alone, i'm happier knowing i stood by what i believe is right and wouldn't just accept this kind of treatement. Hell i probably saved myself a ton of time and money, i would have played this game for at least two or three years, plus expansions.

----------------

dear <>,

your order has been successfully canceled. For your reference, here's a summary of your order:

You just canceled order #102-8794931-##### placed on september 1, 2011.

Status: Canceled

__________________________________________________ ___________________

1 of star wars: The old republic

sold by: Amazon.com llc

__________________________________________________ ___________________

byyyyyyyyeeeeee!!!!!

scarbeard's Avatar


scarbeard
12.13.2011 , 02:32 PM | #5910
Quote: Originally Posted by armyfreed View Post
I thought the whole point of stress test was to make sure servers could handle this many people.. I guess BW/EA is full of dip Sh**ts b/c i mean seriously they stopped workin on there invites going out after only 8hrs.. *** that makes me question things...
Its not bioware's fault. Its neweggs fault for not shipping the new servers on time.