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Error Code: c7 Incompatible system.

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Error Code: c7 Incompatible system.
 
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mimorta's Avatar


mimorta
06.21.2012 , 02:24 AM | #21
doesn't work for me

Cerimon's Avatar


Cerimon
06.21.2012 , 03:14 AM | #22 Click here to go to the next staff post in this thread. Next  
Greetings mimorta,

Can you please check if you have a file called PlatformInfo.dll present in the following location:

C:\Program Files (x86)\Electronic Arts\BioWare\ Star Wars - The Old Republic\swtor\retailclient

Please also install the latest non-beta video driver available for your hardware.

Again, feel free to post if the issue persists.

Thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support

mimorta's Avatar


mimorta
06.21.2012 , 09:02 AM | #23
My C:\Program Files (x86)\Electronic Arts folder is empty. Latest drivers have been reinstaled but still getting C7 error

Cerimon's Avatar


Cerimon
06.21.2012 , 09:44 AM | #24 Click here to go to the next staff post in this thread. Next  
Greetings mimorta,

Your C:\Program Files (x86)\Electronic Arts folder is completely empty? Have you uninstalled or deleted the game? Have you installed the game in another folder or on another hard drive?

We apologize for any inconvenience caused.

Cerimon | BioWare Customer Service - Forum Support

mimorta's Avatar


mimorta
06.21.2012 , 10:02 AM | #25
I copied the game from my notebook because i stuck in the endless instalation-repair. And yes, C:\Program Files (x86)\Electronic Arts folder is completely empty

Cerimon's Avatar


Cerimon
06.22.2012 , 01:04 AM | #26 Click here to go to the next staff post in this thread. Next  
Greetings mimorta,

Please run the Fixlauncher.exe located in your game installation directory. This is located by default at:

32bit: C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic
64bit: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic

After running the Fixlauncher you should use the 'Repair' utility on the launcher.
To do this please log into the launcher and before pressing play click on the cog button located in the bottom left hand corner of the launcher window.
This will open a settings menu where you will be able to find and click on the 'Repair' button.

If this does not resolve the problem try downloading the installer from www.swtor.com/download and running this over your existing installation.

If you are still encountering this issue after checking all of the above, please contact Customer Service.
Please include a DxDiag of your system and a description of the exact error encountered.

We apologize for any inconvenience caused and thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support

Moaku's Avatar


Moaku
06.26.2012 , 07:17 PM | #27
Quote: Originally Posted by Cerimon View Post
Greetings mimorta,

Can you please check if you have a file called PlatformInfo.dll present in the following location:

C:\Program Files (x86)\Electronic Arts\BioWare\ Star Wars - The Old Republic\swtor\retailclient

Please also install the latest non-beta video driver available for your hardware.

Again, feel free to post if the issue persists.

Thank you for playing Star Wars: The Old Republic
Hello, I'm having the same issue, a C7 Error, which says system is incompatible. I've already uninstalled and re installed my graphics driver, and the file you mentioned is in the correct spot. Do you have any other suggestions, because even though these steps are completed, it still isn't working.

Cerimon's Avatar


Cerimon
06.26.2012 , 07:45 PM | #28 Click here to go to the next staff post in this thread. Next  
Greetings Moaku,

Please confirm you have completed the other troubleshooting steps previously posted:
  • Please run the launcher with administrative rights by right clicking on the shortcut and choose run as administrator in the compatibility tab of its properties.
  • Run the launcher in compatibility mode for Windows XP Service Pack 3.
  • Run the Fixlauncher.exe located in your game installation directory. This is located by default at:
    32bit: C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic
    64bit: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic
  • After running the Fixlauncher you should use the 'Repair' utility on the launcher.
    To do this please log into the launcher and before pressing play click on the cog button located in the bottom left hand corner of the launcher window.
    This will open a settings menu where you will be able to find and click on the 'Repair' button.
  • If this does not resolve the problem try downloading the installer from www.swtor.com/download and running this over your existing installation.
Thank you.

We apologize for any inconvenience caused and thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support

Moaku's Avatar


Moaku
06.26.2012 , 08:43 PM | #29
Sadly, none of these worked, and I can confirm that I tried every single one. Would it be something to do with my system requirements? I really have no idea how to check however.

Cerimon's Avatar


Cerimon
06.26.2012 , 09:53 PM | #30 Click here to go to the next staff post in this thread. Next  
Greetings Moaku,

Please post your Dxdiag file here so we can take a look and let you know if there is a hardware or driver issue causing your problem.

Obtaining a DxDiag file:
  1. Press Windows Key + R
  2. Enter in the following window “DxDiag” and press ENTER or “OK”. Depending on the OS, you may have to confirm a popup window, to include WHQL signatures. It is safe to press YES/OK here.
  3. Now you have the “DirectX Diagnostic Tool” open
  4. Click on “Save All Information…” and save the file at any location convenient (default: Desktop)
    The saved file is now available under the location previously chosen.

Thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support