In Defense of EA/Bioware

Guys, I said right from the start that you should be angry. I also said that this was a fail.

And if you don't understand the power Murphy has in IT, you've never written software or deployed it. It's just that simple.

Here's the crux of the Time-To-Market Conundrum: Software is science. It's all math. Ones and zeros in complex mathematical patterns. It's cut and dry. But like all science it takes time. Now couple that with capitalism and what you have is pretty much division by zero.

To meet the needs of the business, the software developers and all their supporting staff must live right on the edge of insanity from the time they create a proof of concept to well after the application goes live. This is why so many people have anecdotes about Microsoft and buggy software, yadda yadda.

Until there is an open source MMO, things will be this way. My point in the original post was two-fold:

1. I'm a software developer and I feel for the Bioware team.

2. Bioware has done a fantastic job thus far in response to their failures.

There's a saying in the corporate software development world: I can develop your software with the least amount of money possible, with the best results, in a short period of time; but you can only pick two of those.

I honestly believe that what happened today was a deployment screw up. Someone fat-fingered a command line switch when installing the database updates...

excellent post!

Myself i'm not mad at BW. they are doing a great job!

I'm a tough Boss. When I build a house and something falls apart I don't tell the customer "There was a million nails, sometimes things just go wrong when you use a million nails....." I tell Em "W00PS! Let me fix that, sorry. End of story.

Depending on what the cause was, I agree. But we don't know the cause. As end users, it's not our place to know. It's our place to pay and play or not. I, for one, will continue to pay and play.

Ppl are not raging about issues with patch, they are raging about the the poor excuse BW exercises as PR.

he gets it

I have no problems with Bioware. I'm irritated, but now my game's back up, so cheers!

Also...I agree with OP - they've done a pretty good job of fixing their screw-ups, so you people throwing hissy fits should cut them some slack.

Good post OP

Having been through WoW vanilla, which was a lot worse with downtimes and things breaking; this aint all that bad

bioware gets an A++ from me, and so does this thread

What is "Whoops, let me fix that" if it's not what you've been complaining about all thread?I would say Software is a lot harder to build than a house. When you build a house, you are building it on one bit of ground with a group of materials you know.

Software that is distributed to millions to run on millions of different PCs in different ways by different people with different understandings of software cannot be tested for.

http://www.swtor.com/community/showthread.php?p=3899809

Apology and compensation.

What more do you honestly want? Seriously?