Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Update for those affected by patching issues on April 11th

STAR WARS: The Old Republic > English > General Discussion
Update for those affected by patching issues on April 11th
First BioWare Post First BioWare Post

hardknockers's Avatar


hardknockers
04.13.2012 , 09:25 PM | #41
i have uninstalled the game re-installed it from the dvd's and it always freezes at main assets 51 @ 51% and a couple of times it has given me the blue screen of death.. My pc is top of the line and ever since today was fine now i cant get in game and nothing has helped.. PLEASE HELP A BROTHA OUT!!!!!!!!!!

reyzal's Avatar


reyzal
04.13.2012 , 10:03 PM | #42
I was playing fine today, but when guildies were complaining about patch time, I realized I hadn't completely logged out last night, and should patch. When installing the patch of yesterday's patch, it kept giving me an error that I wasn't connected to the internet (interestingly all other internet programs worked). I restarted the computer, tried to patch again, but hit a point where it said the patch server was down. Tried later, and got a message that it was unable to retrieve the patch data. I tried to use the launch fixer, and got a semi-permanent red warning that said "updating launcher" and never did anything. I eventually uninstalled the game, sat for hours waiting through the reinstall, and got to a window "unable to retrieve patch data. Please check network connection" again. What is my next step? I am frustrated.

DarthDerpDerp's Avatar


DarthDerpDerp
04.13.2012 , 11:06 PM | #43
Quote: Originally Posted by StephenReid View Post


In addition, we have now identified all players who were affected by this error, and as compensation an extra three days of game time will be added to their current subscriptions. These three days will be credited to affected accounts by Tuesday, April 17th.

Once again, we apologize for any inconvenience. Thank you for playing Star Wars: The Old Republic.
I'm hoping you have my account in that group, as I've been trying to patch this game on and off since mid day, but apparently am still 'repairing' files.
Darth Blight
-Sith Sorcerer, Reaper Officer of <Fear>

KrishnaMahesha's Avatar


KrishnaMahesha
04.13.2012 , 11:29 PM | #44
I played just fine until this evening. When I tried to log in, it says error. Then when I click to repair files, it said I have 32 files to repair. That bar is moving sooooooo slow. Hopefully this works, because it is going to suck if I wait all this time and end up uninstalling and reinstalling everything again anyways.
The Force is Strong with this one...

Astral_Storm's Avatar


Astral_Storm
04.14.2012 , 09:27 AM | #45
Quote: Originally Posted by LaadieJas View Post
I am still affected by the problem.. I have reinstalled the game
I have tried patching from the desktop
I have renamed the launcher and used fixlauncher
I have deleted main assets
I have reinstalled the game
Still stuck at the same place.. repairing 37 files...
no matter what it always comes back to this and then the repair fails
I've been off the game for three days now and I still can't get the patch process to work.

I uninstalled/reinstalled the game from the retail DVDs, Assets 51 downloaded then installed then the 12GB download stopped after only 2GB. Tried again and it started downloading Assets 51 again then failed.

I'm getting really frustrated with this flakey patch process.

danpen's Avatar


danpen
04.15.2012 , 04:09 AM | #46
Quote: Originally Posted by Astral_Storm View Post
I've been off the game for three days now and I still can't get the patch process to work.

I uninstalled/reinstalled the game from the retail DVDs, Assets 51 downloaded then installed then the 12GB download stopped after only 2GB. Tried again and it started downloading Assets 51 again then failed.

I'm getting really frustrated with this flakey patch process.
Can you tell me what patch that was thank you.
I am looking for people who need more help in the forums and i will be there to help you make it better ok.

Ellvaan's Avatar


Ellvaan
04.16.2012 , 08:24 AM | #47
Greetings everyone!

We are very sorry to hear that you are experiencing problems with patching Game Update 1.2. In order to assist you further, we are going to close this thread and ask that you please post in the following thread located in our Customer Service Forums:

1.2 Patching Issues

Our friendly Customer Service Team has posted the following request for information to better assist you with your individual matter on why patching may not be working for you:

Quote: Originally Posted by Smaois
Greetings All,

We are aware that a number of users are experiencing issues patching the client.

If you downloaded part of the patch yesterday(11/4/2012)then it may be necessary for you to fully uninstall and then reinstall the game. Please see Stephen Reid's post regarding problems with yesterday’s early patch deployment and the circumstances in which a full reinstall of the game will unfortunately be necessary:

http://www.swtor.com/community/showthread.php?t=400099

If the above situation does not affect you, please complete the troubleshooting steps outlined in our Launcher Troubleshooting Guide and should the issue persist post your Launcher log here and we will try to provide further troubleshooting steps:

Spoiler


Please report back to this thread if this has helped with your issue.

We will provide additional updates to players very soon.
Quote: Originally Posted by Sutil
Hello everyone,

If you have followed all of the steps outlined in this post and are still experiencing difficulties, then please email support@swtor.com with a DXDiag report as well as your most recent Launcher Logs. Please also be sure to include a description of the issue, and you can also include a link to this thread. Finally, do outline the steps you have taken so far in an effort to resolve this matter.

Additionally to this, if you are able to, I would recommend that you contact Customer Service, specifically one of our specialist members of Technical Support, by telephone. Information on how to do this can be found in the spoiler below:

Spoiler

Thank you once again for your continued patience and understanding.
Again we are very sorry to hear that you are experiencing difficulties and we do hope that it is resolved quickly for you. We strongly encourage you to please post the information requested in the above thread.

Thank you for your patience!

JovethGonzalez's Avatar


JovethGonzalez
04.17.2012 , 04:03 PM | #48 This is the last staff post in this thread.  
Hi everyone, just as an update to this thread: emails have started going out to players that were affected by this. Please check your inboxes. If you need further assistance on this matter, please contact Customer Service.
Thank you!