Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

1.2 Patching Issues

First BioWare Post First BioWare Post

Smaois's Avatar


Smaois
04.12.2012 , 12:35 PM | #1 Click here to go to the next staff post in this thread. Next  
Greetings All,

We are aware that a number of users are experiencing issues patching the client.

If you downloaded part of the patch yesterday(11/4/2012)then it may be necessary for you to fully uninstall and then reinstall the game. Please see Stephen Reid's post regarding problems with yesterday’s early patch deployment and the circumstances in which a full reinstall of the game will unfortunately be necessary:

http://www.swtor.com/community/showthread.php?t=400099

If the above situation does not affect you, please complete the troubleshooting steps outlined in our Launcher Troubleshooting Guide and should the issue persist post your Launcher log here and we will try to provide further troubleshooting steps:

Please post the Log within code tags or spoiler tags

You can find your launcher logs at one of these default locations:

- For 32 bit Operating Systems - C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\logs
or
- For 64 bit Operating Systems - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\logs

Launcher logs look like this: “launcher_112610.txt”

Thank you for your patience and understanding.

*** Update April 13th ***

For those affected by the premature patching on April 11th, please also note the following update by Stephen Reid.

*** Update April 14th ***

We are currently investigating this issue, and will continue to do so, but we wanted to give you an update of what we have discovered so far. In all the cases we have investigated so far, this error has been a result of faulty hardware, usually hard drives and RAM. For players encountering this issue, we would like to ask you to do the following:
  1. Run chkdsk
    For Windows 7/Vista: Right click on the drive you want to check (in Windows Explorer) and select Properties. Now click on the "Tools" tab and press "Check now..." at the top under 'Error-checking'

    For Windows XP, at the command prompt type “chkdsk” and then press enter.

    Please perform this on all hard drives.
  2. Run memtest86+ (www.memtest.org)
    Please run the memtest at least 6 times.
If you tried the above suggestions and do not find any errors, please update this thread and we will investigate your case further. If you do run into errors, we recommend contacting your manufacturer for further assistance.

In the meantime, we will carry on our investigations, and will continue to update you with our findings.

Please note that while we can recommend using memtest86+ to try and help diagnose these issues, unfortunately we cannot offer support in the use of this program.

***************Windows XP users******************

If you are experiencing the looping issue with assets when you attempt to download the latest patch, and have Windows XP as your operating system.

Can you please ensure that you have the following Microsoft Update installed.

Please report back to this thread if this has helped with your issue.

We will provide additional updates to players very soon.

Smaois | BioWare Customer Service Forum Support

Nmaharg's Avatar


Nmaharg
04.12.2012 , 12:46 PM | #2
Code:
2012-04-12 13:30:53 INFO   -----------------------------(240)-----------------------------
2012-04-12 13:30:53 INFO   SpecsHash=1703141479.1315674305
2012-04-12 13:30:54 INFO   Starting patcher patch
2012-04-12 13:30:54 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-04-12 13:30:54 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-04-12 13:30:54 INFO   Manifest Loaded: patcher, current=57/upcoming=-1/required=57
2012-04-12 13:30:54 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=57
2012-04-12 13:30:54 INFO   Manifest Loaded: patcher, current=57/upcoming=-1/required=57
2012-04-12 13:30:54 INFO   ManifestState=Complete: patcher, current=57/upcoming=-1/required=57
2012-04-12 13:30:54 INFO   Patch completed normally (patcher)
2012-04-12 13:30:54 INFO   Patching end
2012-04-12 13:31:09 INFO   User logs in.
2012-04-12 13:31:09 INFO   Auto patch is starting...
2012-04-12 13:31:09 INFO   Starting patch of product retailclient_swtor
2012-04-12 13:31:09 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-04-12 13:31:09 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2012-04-12 13:31:09 INFO   Manifest Loaded: retailclient_swtor, current=36/upcoming=-1/required=37
2012-04-12 13:31:09 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-04-12 13:31:09 INFO   ManifestState=Dependency: retailclient_swtor, current=36/upcoming=-1/required=37
2012-04-12 13:31:09 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-04-12 13:31:09 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2012-04-12 13:31:09 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-04-12 13:31:09 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-04-12 13:31:09 INFO   This environment patches assets.
2012-04-12 13:31:09 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-04-12 13:31:09 INFO   ManifestState=Dependency: retailclient_swtor, current=36/upcoming=-1/required=37
2012-04-12 13:31:09 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-04-12 13:31:09 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2012-04-12 13:31:10 INFO   Manifest Loaded: assets_swtor_main, current=47/upcoming=-1/required=48
2012-04-12 13:31:10 INFO   ManifestState=Download: assets_swtor_main, current=47/upcoming=-1/required=48
2012-04-12 13:31:10 INFO   Download: http://127.0.0.1:56849/app/download.solidconfig (127.0.0.1 )
2012-04-12 13:31:10 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_47to48.solidpkg (8.27.82.126 8.27.83.126 209.84.29.126 )
2012-04-12 13:31:10 INFO   Download Starting: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_47to48.solidpkg
2012-04-12 13:31:10 INFO   Patching group: assets_swtor_main 47->48
2012-04-12 13:31:10 INFO   Patching file:  assets_swtor_main 47->48
2012-04-12 13:31:10 INFO   Recognized assets_swtor_main version 48
2012-04-12 13:31:10 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_47to48.solidpkg
2012-04-12 13:31:28 INFO   Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_47to48.solidpkg
2012-04-12 13:31:28 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_47to48/assets_swtor_main_47to48.z01 (8.27.82.126 8.27.83.126 209.84.29.126 )
2012-04-12 13:52:42 INFO   Download Stopping: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_47to48.solidpkg
2012-04-12 13:52:42 INFO   Download Paused: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_47to48.solidpkg
2012-04-12 13:52:42 INFO   Download Creating: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_47to48.solidpkg
2012-04-12 13:52:42 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_47to48.solidpkg
2012-04-12 13:52:42 INFO   Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_47to48.solidpkg
2012-04-12 13:52:42 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_47to48/assets_swtor_main_47to48.z01 (208.111.128.7 208.111.128.6 )
2012-04-12 13:57:12 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_47to48/assets_swtor_main_47to48.zip (208.111.128.6 208.111.128.7 )
2012-04-12 13:57:13 INFO   Download Seed: Seeding: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_47to48.solidpkg
2012-04-12 13:57:13 INFO   ManifestState=Patch: assets_swtor_main, current=47/upcoming=-1/required=48
2012-04-12 13:57:17 ERROR  Corrupt Source detected in D:\Star Wars-The Old Republic\Assets/swtor_main_anim_humanoid_bfab_1.tor (http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest)
2012-04-12 13:57:17 ERROR  File info: Missing: D:/Star Wars-The Old Republic/Assets/swtor_main_anim_humanoid_bfab_1.tor
2012-04-12 13:57:17 INFO   Patch Complete assets_swtor_main, current=47/upcoming=-1/required=48
2012-04-12 13:57:17 INFO   General Patch manifest state error in retailclient_swtor
2012-04-12 13:57:17 INFO   General Patch manifest state error in retailclient_swtor
2012-04-12 13:57:17 ERROR  Fetch Manifest Failure: General Failure
2012-04-12 13:57:17 INFO   Patching end
2012-04-12 13:57:17 ERROR  ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest
2012-04-12 13:57:18 INFO   Scanning and repairing... this could take 20 minutes or more.
2012-04-12 13:57:18 INFO   Verifying retailclient_swtor:false
2012-04-12 13:57:19 INFO   Verify completed scan 0
2012-04-12 13:57:19 INFO   Verifying movies_en_us:false
2012-04-12 13:57:25 INFO   User might exit during patching - E:(false,Error Text) NE:(false,An error occurred updating. <a id="repairLink" class="interactive">Repair</a>)
2012-04-12 13:57:26 INFO   User confirms exit - E:(false,Error Text) NE:(false,An error occurred updating. <a id="repairLink" class="interactive">Repair</a>)
2012-04-12 13:57:26 INFO   Closed launcher
2012-04-12 14:36:07 INFO   File info: launcher.exe size=2527520, created=4/9/2012 22:31:19, accessed=3/6/2012 19:59:0, written=3/6/2012 19:59:0
7X Valor --- 1000+ Expertise

"Etang" on Juyo and The Fatman

dukeshade's Avatar


dukeshade
04.12.2012 , 12:50 PM | #3
Spoiler

Zunayson's Avatar


Zunayson
04.12.2012 , 12:52 PM | #4
Dunno which log is which, but this is the most recent one with "Game successfully launched", so I'll post it:

Spoiler
Quote: Originally Posted by Uber_the_Goober View Post
Bioware couldn't balance a sheet of plywood if it were laying [sic] on the ground.
Quote: Originally Posted by Aragost View Post
Make sure you take 3/3 in the "knowing how to play" box

Kindajenin's Avatar


Kindajenin
04.12.2012 , 12:53 PM | #5 Click here to go to the next staff post in this thread. Next  
Greetings Nmaharg,

Can you please try to do the following for me please:

Can you firstly run a Pathping and Tracert to our server.(please remove your IP information from the results)
  • Go to search
  • Type 'cmd' right click on the icon and choose run as administrator
  • When the command window opens type in the following
    Pathping cdn-patch.swtor.com(please save in a notepad file)
  • After this type in
    Tracert cdn-patch.swtor.com(please save in a notepad file)
  • Please post your results on the forums for me to look at.
Also I would ask you to copy the entire game directory to your desktop and try to patch it from that folder.

Once again thank you for getting back to me and I hope we can fix this really soon for you.
Kindajenin| BioWare Customer Service Forum Support

Tsunjin's Avatar


Tsunjin
04.12.2012 , 12:54 PM | #6
Its just an example, they're the right log files mine also start launcher_201 etc etc

Kindajenin's Avatar


Kindajenin
04.12.2012 , 12:57 PM | #7 Click here to go to the next staff post in this thread. Next  
Greetings all,

You need to provide us with your most recent launcher logs.
Kindajenin| BioWare Customer Service Forum Support

Tsunjin's Avatar


Tsunjin
04.12.2012 , 12:58 PM | #8
Part One:
Spoiler

Zunayson's Avatar


Zunayson
04.12.2012 , 12:59 PM | #9
Spoiler
Quote: Originally Posted by Uber_the_Goober View Post
Bioware couldn't balance a sheet of plywood if it were laying [sic] on the ground.
Quote: Originally Posted by Aragost View Post
Make sure you take 3/3 in the "knowing how to play" box

Tsunjin's Avatar


Tsunjin
04.12.2012 , 12:59 PM | #10
Part two:
Spoiler


I've been at this a while