Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Collector's Edition Unboxing woes (Or The Story of the Broken Authenticator)

STAR WARS: The Old Republic > English > General Discussion
Collector's Edition Unboxing woes (Or The Story of the Broken Authenticator)
First BioWare Post First BioWare Post

Asroha's Avatar


Asroha
12.16.2011 , 01:57 PM | #11
Quote: Originally Posted by Fizyx View Post
It's a valid thought, but unfortunately I don't believe that to be the case. I don't think that pressure and temperature changes that it would have seen could cause the display to actually crack. I'm not sure if it's apparent in the pictures, but there are several very fine cracks through the display itself, and it looks exactly like someone or something pressed on the screen too hard. I actually think it must have happened during manufacture, since the front plate is fine, and only the display itself seems to be effected.
Pressure changes, extreme shock, and extreme changes in temperature will indeed cause gunky display...

Jnight's Avatar


Jnight
12.16.2011 , 01:58 PM | #12
Quote: Originally Posted by Tozazu View Post
Those little authenticators sometimes have issues when going through areas of extreme cold/heat and/or altitudes.
That's what I was thinking too.

Bah, now I see the info about the crack, well I guess it may have been something else.

Hope mine is intact when it arrives /fingers crossed.

Good luck getting a replacement.
(LIGHTSABERBLADELIGHTSABERBLADE|[LIGHTSABERHILT]|LIGHTSABERBLADELIGHTSABERBLADE)

Real CE Owners put their text in black

Fizyx's Avatar


Fizyx
12.16.2011 , 02:00 PM | #13
Quote: Originally Posted by Asroha View Post
Pressure changes, extreme shock, and extreme changes in temperature will indeed cause gunky display...
To the point of actually putting cracks all the way through them? I don't deal with these displays a lot (and probably nowhere near as much as you do, obviously), but I've NEVER seen one that has broken like this without someone push so hard on it that the face cracks. I mean more than atmospheric conditions pressure changes. I did know these things were fragile... but that fragile? :\

Stoops's Avatar


Stoops
12.16.2011 , 02:03 PM | #14
*Edit: Someone beat me to freight climate damage.

Jett-Rinn's Avatar


Jett-Rinn
12.16.2011 , 02:06 PM | #15
Mine arrived undamaged as well...just call customer support they will gladly send you a new one.

Fizyx's Avatar


Fizyx
12.16.2011 , 02:06 PM | #16
Quote: Originally Posted by Stoops View Post
*Edit: Someone beat me to freight climate damage.
I don't want to say that it MUST be packaging damage, but I don't know. The cracking on the screen (not just the screen being dead) make me believe that it is. It could be otherwise, I am willing to admit.

Jett-Rinn's Avatar


Jett-Rinn
12.16.2011 , 02:07 PM | #17
Quote: Originally Posted by Miffy View Post
My CE came dropped with massive box damage.

Only reason I didn't send it back was cause I wouldn't get a replacement in time for the 20th.

Nice though having a damaged statue, damaged box and book.........
Take pictures and contact Bioware but do it soon they can replace the damaged items

Asroha's Avatar


Asroha
12.16.2011 , 02:08 PM | #18
Quote: Originally Posted by Fizyx View Post
To the point of actually putting cracks all the way through them? I don't deal with these displays a lot (and probably nowhere near as much as you do, obviously), but I've NEVER seen one that has broken like this without someone push so hard on it that the face cracks. I mean more than atmospheric conditions pressure changes. I did know these things were fragile... but that fragile? :\
Absolutely they are that fragile.

The ones I deal with are a *little* better constructed than these, with the main difference being the raised plastic bump that not only covers the LCD screen, but magnifies the number for easier reading.

I -WISH- I could post a photo of the tokens I deal with, but I'd rather not as they are considered "sensitive" information, but trust me, they are fragile.

Line up your RMA for the broken one, and order another as a backup.

Haajib's Avatar


Haajib
12.16.2011 , 02:08 PM | #19
My friend had the same issue, everything at the corner of the box was basicly crushed and damaged from mishandling

Prosev's Avatar


Prosev
12.16.2011 , 02:09 PM | #20
Quote: Originally Posted by Fizyx View Post
Several months ago I pre-ordered the SW:TOR CE. I was very excited about this game, and after playing for the last 2-3 days, I remain excited. Somehow Amazon managed to get me my CE today instead of 4 days from now. I'm not sure how they did this, or if it was allowed, but I've opened the box, put my codes in, and I'm not complaining about getting it early. The rub came at the first step I've listed. When I opened my CE box, something seemed amiss:

http://desmond.imageshack.us/Himg337...jpg&res=medium

Perhaps this was intentional, an effect to illustrate the creeping insidiousness of the Sith and their dark ways. I held out hope that the little authenticator could overcome. However, closer examination worried me:

http://desmond.imageshack.us/Himg846...jpg&res=medium

The corruption appeared to be more extensive than I had thought. But, like a true Jedi, I had faith in the little authenticator, that it would do the right thing for the Republic (of me).

Sadly, my faith was misplaced. The little authenticator had succumbed to the temptations of the Dark Side, and was beyond my reach:

http://desmond.imageshack.us/Himg859...jpg&res=medium

On a more serious note, this is completely unacceptable. None of the other contents of the box were damaged, and the packaging was completely free of any blemishes. This implies that the product was damaged during packaging, and Amazon and UPS were in no way to blame. The lack of care is, quite frankly, both disheartening and disappointing. Considering both the amount that was being charged for the CE, and the types of fans that purchase CEs in the first place (Yes, I know, we're quite insane), one would think that all possible care would be put into making sure that something like this didn't happen.
I'd have to agree with you on this one. I would think they'd take good care to package these.
Lead Maintenance Engineer

┏(-)┛┗(-)┓┗(-)┛┏(-)┓ Does my dance help your immersion?