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[HARD] False Emp bug, Im sure it's known, but share your exp w/ customer service.

STAR WARS: The Old Republic > English > Flashpoints, Operations, and Heroic Missions
[HARD] False Emp bug, Im sure it's known, but share your exp w/ customer service.

Krunkstar's Avatar


Krunkstar
02.26.2012 , 10:45 PM | #1
TLDR at bottom of post.


So this evening I run my second hardmode since gearing after 50, False Emperor. 2 to 3 hours of clearing, we did have a couple issues with the bonus boss, but nonetheless got to the final boss. When the boss was at 2% I was the random knockback target, which barely knocked me off the bridge. The death via bridge took me directly to the loading screen, and once it cleared, the boss was dead. I tried to zone back in, I was locked out.

This screwed me out of many things, my class columni chest token as the worst(yes mine actually dropped), columni commendations, no chance at the BOP crafting material(which I really need) and mission completions for the hardmode mission/daily/weekly. I have sent in a ticket requesting in game compensation for each of the above items from which I was denied. In game compensation meaning the token, commendations, mission completions and crafting material, NOT CREDITS/CURRENCY! We'll see what happens.

I have thoroughly enjoyed this game, despite all the negative criticism it has widely recieved in the past few weeks. Most of the bugs that are complained about do not bother me as I realize unlike most that this is a new MMO, and has a ways to go before it's completely polished. It helps that I love Star Wars to begin with. This specific bug however, is the first one that has truly given me a negative experience in this game. So much that I have a lot of considerations to make depending on how it and I are/is treated in regards to potential compensation. I'm not one of those idiots who will come on the forums wanting a refund for the actual game itself or subscription time, but it's the first time I've actually considered if this game is worth 15 dollars a month of my hard earned money, if this is what I have to deal with. 3 hours of my time for nothing. Well let me take that back, I got 3 or 4 tionese crystals......woopty doo.

I've always been a PvE'er in every MMO i've played. Occassionally I'll pvp, but I prefer PvE content. My time is also very precious as I work 40 to 60 hours a week, and do ALOT with local animal rescues/shelters. So when I do have the time, and give it to SWTOR, I would expect that as long as the successful efforts are put forth towards the endeavors I seek, that the rewards will be there upon completion. What is the point of PvEing in an MMO you pay monthly for when you get nothing. I know I'm kicking a dead horse, but just making my point.

For those interested, I will bookmark this thread, and return with the results of my ticket. I would also be interested to hear about anyone else who has experienced this issue, and what Bioware/customer service did for them specifically in regards to compensation. I would love to know, because if it's looking dismal as far as chances of recieving in game compensation, it would accellerate my decision making towards my future as a SWTOR republic player/customer.

TLDR; Beware of False Emperor, you may not get anything if you die at the last second of final boss. Awaiting response/action from BW or customer service on situation. May quit game/move on. Will update on ticket results. Please share stories/outcomes of similar/same experiences with this bug and results of your tickets with bioware&customer service.
Gunslinger

urgod's Avatar


urgod
02.26.2012 , 11:09 PM | #2
Quote: Originally Posted by Krunkstar View Post
TLDR at bottom of post.


So this evening I run my second hardmode since gearing after 50, False Emperor. 2 to 3 hours of clearing, we did have a couple issues with the bonus boss, but nonetheless got to the final boss. When the boss was at 2% I was the random knockback target, which barely knocked me off the bridge. The death via bridge took me directly to the loading screen, and once it cleared, the boss was dead. I tried to zone back in, I was locked out.

This screwed me out of many things, my class columni chest token as the worst(yes mine actually dropped), columni commendations, no chance at the BOP crafting material(which I really need) and mission completions for the hardmode mission/daily/weekly. I have sent in a ticket requesting in game compensation for each of the above items from which I was denied. In game compensation meaning the token, commendations, mission completions and crafting material, NOT CREDITS/CURRENCY! We'll see what happens.

I have thoroughly enjoyed this game, despite all the negative criticism it has widely recieved in the past few weeks. Most of the bugs that are complained about do not bother me as I realize unlike most that this is a new MMO, and has a ways to go before it's completely polished. It helps that I love Star Wars to begin with. This specific bug however, is the first one that has truly given me a negative experience in this game. So much that I have a lot of considerations to make depending on how it and I are/is treated in regards to potential compensation. I'm not one of those idiots who will come on the forums wanting a refund for the actual game itself or subscription time, but it's the first time I've actually considered if this game is worth 15 dollars a month of my hard earned money, if this is what I have to deal with. 3 hours of my time for nothing. Well let me take that back, I got 3 or 4 tionese crystals......woopty doo.

I've always been a PvE'er in every MMO i've played. Occassionally I'll pvp, but I prefer PvE content. My time is also very precious as I work 40 to 60 hours a week, and do ALOT with local animal rescues/shelters. So when I do have the time, and give it to SWTOR, I would expect that as long as the successful efforts are put forth towards the endeavors I seek, that the rewards will be there upon completion. What is the point of PvEing in an MMO you pay monthly for when you get nothing. I know I'm kicking a dead horse, but just making my point.

For those interested, I will bookmark this thread, and return with the results of my ticket. I would also be interested to hear about anyone else who has experienced this issue, and what Bioware/customer service did for them specifically in regards to compensation. I would love to know, because if it's looking dismal as far as chances of recieving in game compensation, it would accellerate my decision making towards my future as a SWTOR republic player/customer.

TLDR; Beware of False Emperor, you may not get anything if you die at the last second of final boss. Awaiting response/action from BW or customer service on situation. May quit game/move on. Will update on ticket results. Please share stories/outcomes of similar/same experiences with this bug and results of your tickets with bioware&customer service.
This is not a bug

roverturbo's Avatar


roverturbo
02.26.2012 , 11:15 PM | #3
You're mean't to kill him at around 10% (he soft enrages casting force lightening and can be knocked back), you took the boss down to 2% because you have no clue how the fight works. You also died because you failed to have your back against/facing a wall. You want compensation (free gear) because you are a bad player or you will quit the game.

Ok, bye.

Thebigkabooa's Avatar


Thebigkabooa
02.27.2012 , 12:06 AM | #4
I can't be sympathetic when, if you knew exactly how the fight works, he should have been pulled to the edge at ~12%, burned down to shift phase, and then knocked off. As a ranged class you have little to no excuse for getting smashed off the cliff into doom world.

DarthKrader's Avatar


DarthKrader
02.27.2012 , 05:03 AM | #5
This happened to me on saturday night, only i wasnt knocked off by malgus, i was glitched through the floor by force leap. Boss was killed the second i got the loading screen and so got no quest rewards or the columi chest token that dropped. You will get no joy from customer support either mate, they will do nothing to resolve the issue, trust me i've tried, i even tried via twitter to get the issue resolved and itn now appears i'm being blocked and ignored.
As sentinel, i'de advise against paning your camera around to get a better view at range, because if you force leap you risk the chance of glitching through the floor. It's happened to me at least 5-7 times when on the stairs, but its the first time its ever happened near the pillars.

Anyway because of the terrible in game customer support and efforts of @swtor to keep me quiet on twitter, i've now cancelled my 2 swtor accounts.

Alchropie's Avatar


Alchropie
02.27.2012 , 06:55 AM | #6
This has been confirmed by BW on several occasions that this is working as intended. falling off the ledge or getting knocked off is a L2P issue, not a mechanic issue.

Every fight isn't supposed to be soloed by Hellen Keller. Please learn the encounters instead of crying about them.
(V)(',,,')(V)
woopwoopwoop

Krunkstar's Avatar


Krunkstar
02.27.2012 , 07:18 AM | #7
Quote: Originally Posted by Thebigkabooa View Post
I can't be sympathetic when, if you knew exactly how the fight works, he should have been pulled to the edge at ~12%, burned down to shift phase, and then knocked off. As a ranged class you have little to no excuse for getting smashed off the cliff into doom world.

So what you're saying is, a flawed game mechanic in the last 5 seconds of an encounter that strips players of the rewards for contributing to a group for 3 hours is ok if they are ranged? In reality, unless you've experienced this first hand yourself you have no opinion on the matter. You would be singing a completely different tune. I know how to play my class, I have been successful in many MMOs, and this is the first time I've ever experienced this in an MMO.

These ARE the kind of game designs that cause MMOs to lose subs.
Gunslinger

Krunkstar's Avatar


Krunkstar
02.27.2012 , 07:23 AM | #8
Quote: Originally Posted by DarthKrader View Post
This happened to me on saturday night, only i wasnt knocked off by malgus, i was glitched through the floor by force leap. Boss was killed the second i got the loading screen and so got no quest rewards or the columi chest token that dropped. You will get no joy from customer support either mate, they will do nothing to resolve the issue, trust me i've tried, i even tried via twitter to get the issue resolved and itn now appears i'm being blocked and ignored.
As sentinel, i'de advise against paning your camera around to get a better view at range, because if you force leap you risk the chance of glitching through the floor. It's happened to me at least 5-7 times when on the stairs, but its the first time its ever happened near the pillars.

Anyway because of the terrible in game customer support and efforts of @swtor to keep me quiet on twitter, i've now cancelled my 2 swtor accounts.
Thanks for responding with actually information pertaining to the original post instead of to typical insulting responses like "l2p" by people who have never had to go through this.

Its quite unfortunate, because it would be my wife and my sub, as well as 4 friends. It will be 6 subs total.
Gunslinger

MaximusRex's Avatar


MaximusRex
02.27.2012 , 09:44 AM | #9
I'm not going to say that the False Emp fight probably couldn't use some adjustments, then again, if the team is familiar with the fight they know what the issues are and should be able to compensate for them easily.

TBH you are tossing a bit of a tantrum over what long term amounts to not much. It sucks, but its hardly the end of the world.

Tickdoff-Tank's Avatar


Tickdoff-Tank
02.27.2012 , 10:09 AM | #10
Quote: Originally Posted by Krunkstar View Post
Thanks for responding with actually information pertaining to the original post instead of to typical insulting responses like "l2p" by people who have never had to go through this.

Its quite unfortunate, because it would be my wife and my sub, as well as 4 friends. It will be 6 subs total.
Let me get this straight... you do not understand how the end-fight in False Emporer works, due to this lack of knowledge you failed and now want the GMs to reward your failure. If they do not reward your failure you and 5 others are going to quit the game.

Have a good time in whatever new game you all choose, because I have a feeling you will not be staying here any longer.