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error code 1003

First BioWare Post First BioWare Post

cameronhall's Avatar


cameronhall
02.11.2012 , 10:12 AM | #1
hey, i can't enter my server and keep getting error code 1003. I've already restarted my router and i still can't connect?

Kindajenin's Avatar


Kindajenin
02.11.2012 , 11:46 AM | #2 Click here to go to the next staff post in this thread. Next  
Greetings cameronhall,

This error means that you are having issues connecting to our login server.

If you could please do the following please and report back to this thread.

Please close the client and go to this location:

C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\

Please run the FixLauncher.exe file in the above location.

Once this is complete, please start the Launcher again (please ensure that launcher.exe and swtor.exe have Administrator privileges) and run the Launcher repair function.

After this is complete, please login again and try to connect.

Please post here to confirm if this resolves the issue for you.
Kindajenin| BioWare Customer Service – Forum Support

JekwA's Avatar


JekwA
02.28.2012 , 03:47 PM | #3
I'm having the same error code issue and running the fixlauncher isn't solving it

Cerimon's Avatar


Cerimon
02.28.2012 , 04:28 PM | #4 Click here to go to the next staff post in this thread. Next  
Greetings JekwA,

Please delete the SWTOR_Setup.exe file you have on your system, and re-download it from www.swtor.com/download and try running the setup again with the newly downloaded installation file.

Please first ensure that you are running SWTOR_setup.exe with Administrator privileges.
To set the installation to run as administrator, right click on the SWTOR_Setup.exe file, select properties, click on the Compatibility tab and check the box at the bottom under 'Privilege Level' where it says 'Run this Program as an administrator', then click Apply and OK.

Please also check that your anti-virus program is not interfering with the installation.
In order to ensure that it is not, please add SWTOR_Setup.exe to the exception list in your anti-virus program.

If after trying both steps above the installation still does not proceed, please try closing down any programs you may have running in the backround (internet browser, email etc.) and start again.

Thank You for playing Star Wars™: The Old Republic™

Cerimon | BioWare Customer Service - Forum Support

ScubaSteveTMP's Avatar


ScubaSteveTMP
03.11.2012 , 01:55 PM | #5
I've been intermittently having the same problem for the last two months. It seems to go away if I reboot my computer, but I have to do so almost every time, and it's rather inconvenient. I tried the first fix above -- no luck. I'm not keen on doing a complete reinstall, which is what the second fix seems to be suggesting (never mind the fact that I don't seem to have a SWTOR_setup.exe file to delete anywhere in my Old Republic directory), and I really don't think a reinstall would fix my problem anyway, since I encountered this error the first couple times I played the game, and I'm pretty sure I reinstalled at that point and still had the problem. Tell me -- if error 1003 is an error in the connection between my machine and your servers, how would reinstalling fix the problem?

I've already checked through my firewall and antivirus (I have Norton; I had the issue with Smart Firewall enabled, and again with the firewall totally disabled). I'd really appreciate a more in-depth explanation of what causes this problem and further suggestions for fixing it; I'm getting tired of rebooting.

Ratae's Avatar


Ratae
03.11.2012 , 03:21 PM | #6 Click here to go to the next staff post in this thread. Next  
Hello ScubaSteveTMP,

Just to clarify, deleting the SWTOR_setup.exe file would not cause the whole game to be downloading and reinstalled. Simply that file.

If you’re uneasy about deleting anything I would suggest contacting one of our Technical Support specialists. Please send an email to support@swtor.com with a full explanation of the issue and the troubleshooting carried out and attach your most recent Launcher log and also your MSINFO.

To get your MSINFO:
  1. Press Windows Key + R
  2. Enter into the following window “MSINFO32” and press ENTER
  3. Now you have the “System Information” open
  4. Click on “File” -> “Export” and save the file at any location convenient (default: Desktop) All this information must be saved as .txt file.
Thanks once again.

Ratae | BioWare Customer Service - Forum Support

StaticJoe's Avatar


StaticJoe
03.11.2012 , 04:19 PM | #7
ScubaSteveTMP I had this very same problem yesterday and the monkeys in CS have no clue why it happens nor do they know how to fix it--all they do is copy and paste from some level I tech support database, they don't know anything about computers nor do they know what causes the issue so it's nothing but canned responses which don't fix the problem.

An hour after I told them for the second time I was doing NO troubleshooting and the problem was on the database/server side whatever the cause was seemed to resolve itself and I was able to FINALLY connect to a server and play the game after wasting half a Saturday fighting with this hot mess of a game...I have no idea why this is but the problem was NOT a permissions or a firewall issue on my computer--the Windows firewall was disabled, BitDefender firewall was in Game Mode to allow all, PeerBlock was not open and I was/am running the launcher as admin in WinXPSP3 compatibility mode...hopefully you'll have the same good fortune I did and the game will decide it wants to act right...




Quote: Originally Posted by ScubaSteveTMP View Post
I've been intermittently having the same problem for the last two months. It seems to go away if I reboot my computer, but I have to do so almost every time, and it's rather inconvenient. I tried the first fix above -- no luck. I'm not keen on doing a complete reinstall, which is what the second fix seems to be suggesting (never mind the fact that I don't seem to have a SWTOR_setup.exe file to delete anywhere in my Old Republic directory), and I really don't think a reinstall would fix my problem anyway, since I encountered this error the first couple times I played the game, and I'm pretty sure I reinstalled at that point and still had the problem. Tell me -- if error 1003 is an error in the connection between my machine and your servers, how would reinstalling fix the problem?

I've already checked through my firewall and antivirus (I have Norton; I had the issue with Smart Firewall enabled, and again with the firewall totally disabled). I'd really appreciate a more in-depth explanation of what causes this problem and further suggestions for fixing it; I'm getting tired of rebooting.
I swear on my medical license! The real one!

--Doctor Ryamn

kereynolds's Avatar


kereynolds
03.16.2012 , 06:32 AM | #8
I have done about everything up above except for the specialist. Ive run the fix launcher, i ran the repair in launcher, i changed which internet i was on, i went into admin to see if that did anything. Ive made sure it was compatible, made sure firewall wasn't the problem. The servers are even all green and ready to go. I've made sure I had all the patches. I've sent a msg waiting for an answer. I'm at my wits end. can someone offer any advice?

DONapollo's Avatar


DONapollo
03.20.2012 , 06:41 PM | #9
This problem can occur if you are connected to a Public Server.....and they have a browser base connection set up........probably not the exact reason but these kind of connections will do it

Shadestride's Avatar


Shadestride
05.01.2012 , 09:40 AM | #10
I don't think that fixing the launcher has anything to do with not being able to log into a server once you get past the launcher?? Any new fixes for this? I'm having this problem today for the first time.
"Where we stand, there is no dark or light side of the Force... there is only Shadow."