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Giving a grace period for STAR WARS: The Old Republic

STAR WARS: The Old Republic > English > General Discussion
Giving a grace period for STAR WARS: The Old Republic
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meleeman's Avatar


meleeman
12.15.2011 , 02:40 PM | #101
This is the greatest message I've heard today! I can play asap when I get off work on Tuesday till I get my CE from Amazon!


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VersaliusPrimus's Avatar


VersaliusPrimus
12.15.2011 , 02:42 PM | #102
Not sure if this has been stated before (haven't been keeping up with the latest; been ingame ) but I got an email late last night stating my CE order from Amazon is shipping soon with a delivery estimate of TOMORROW. Also interesting is my next day shipping now shows as release date shipping.

Unfortunately, I'm going on vacation for the weekend tomorrow so I won't get to play again until Sunday night, but it's nice to know the physical product will be waiting for me and I won't be needing a grace period after all.

Happy gaming and of course may the Force be will you all!

Bersumo's Avatar


Bersumo
12.15.2011 , 02:42 PM | #103
Quote: Originally Posted by GregZeschuk View Post
Hello everyone,

While we've worked closely with our retailers in the launch territories to ensure copies of Star Wars: The Old Republic are available from our launch date of December 20th, we understand that for those of you who’ve pre-ordered, there may be a concern about getting your copy on time. We’ve heard you want a 'grace period' where you can continue to play without having to enter a final product registration code (AKA 'game code').

We've been listening, and after doing another deep review of our platform infrastructure, we're taking action. Today, we're announcing a two day grace period for Star Wars: The Old Republic customers.

This means that everyone who pre-ordered and is in the Early Game Access program has forty-eight hours from launch in which to enter their product registration code, which will be found inside the physical Standard and Collector's Editions of the game; for digital editions of the game from Origin.com, the registration code will have been emailed to you after December 16th and will arrive before December 19th at 11:59PM EST. After December 22nd 12:01AM EST, you will be required to have a valid payment method and a product registration code registered to your account to continue to play. We strongly recommend that you register your product code as soon as you are able to do so (rather than waiting until the last minute) to ensure a seamless entry into the game, a smooth experience on the account website and to collect any special gifts and items you may be entitled to based on the version of the game you purchased.

We understand that for some, your copy of the game may still arrive on or after December 22nd. Unfortunately, we cannot extend the grace period any further. We suggest you contact your retailer to discuss shipping options, if this is a concern.

You may be wondering if your 30 days of game time (included with your purchase of the game) will be affected by the grace period. The answer is no. If you redeem your product registration code during the grace period, and add a valid payment method to your account, you will begin your billing cycle from then, and you will be entitled to 30 days of game time. If you redeem your product registration code before December 20th, your billing cycle will begin on December 20th at 12:01AM EST (the official launch date and time of the game).

We know this has been an issue for some of you, and we apologize for the concerns. We're looking forward to welcoming all of you to the official launch of Star Wars: The Old Republic!

Thanks,

Ray and Greg

(This post is available in French here, and in German here.)
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Vanlan's Avatar


Vanlan
12.15.2011 , 02:43 PM | #104
Due to my own poor planning I'll still be cut off from the 22nd to the 6th, but I love those two extra days
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Underthing's Avatar


Underthing
12.15.2011 , 02:43 PM | #105
TYVM indeed!
Carpe Diem

KaulDerrah's Avatar


KaulDerrah
12.15.2011 , 02:43 PM | #106
A company that actually gives a sh*t about their customers and listens to their pleas for reasonable accommodation?

How fresh and unexpected!

I would have preferred an alternate method of dealing with this issue that I posted in another thread, but this is the next best thing.

Still, I'm happy that my friend and daughter will be able to continue enjoying the game without interruption.

Thanks Bioware.
You're not perfect (who is!?) but other companies could easily learn something positive from how well you've handled this and the rollout itself overall.
~KaulDerrah

sslayers's Avatar


sslayers
12.15.2011 , 02:43 PM | #107
one thing that really bugs me about the way there doing this is that they dont tell anyone where they are in the invite sending are we in sept. nov. what i dont mind the waiting i just like to have an idea of wait time

DarthVenerus's Avatar


DarthVenerus
12.15.2011 , 02:44 PM | #108
Good form ol chaps!
“Today is victory over yourself of yesterday; tomorrow is your victory over lesser men.” - Miyamoto Musashi

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Olpolok's Avatar


Olpolok
12.15.2011 , 02:45 PM | #109
You guys are awesome!

http://oi40.tinypic.com/x4xo0.jpg

DjuretJan's Avatar


DjuretJan
12.15.2011 , 02:45 PM | #110
This doesn't affect me at all, as I'm from Sweden and our retailers aren't completely backwarded.

But I gotta say, that is mighty big of you BioWare, hats off to you!
"raza naba do a goula wookie niple pinchy" - Jabba the Griffin