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iPhone Security Key app bugged?

 

Wanabe's Avatar


Wanabe
12.15.2011 , 01:38 PM | #1
EDIT: yes it's buggy, see http://www.swtor.com/community/showt...t=24206&page=3


The FAQ tells us to use info button on the app for serial key.
As I launch the app, some screen quickly flashes by, too quickly for me to see it, but then I am directed to the Enter Serial screen with only an OK button, so how am I supposed to find the info button? There is no Back button, there are no icons on the bottom of the app screen. Can't shake it, can't swipe it. Broken app?
Reinstalling the app brings no joy.

iPhone 4s 64 gig, latest iOS 5.0.1
AKA Starman/Starelf

Malenka's Avatar


Malenka
12.15.2011 , 01:43 PM | #2
Quote: Originally Posted by Wanabe View Post
The FAQ tells us to use info button on the app for serial key.
As I launch the app, some screen quickly flashes by, too quickly for me to see it, but then I am directed to the Enter Serial screen with only an OK button, so how am I supposed to find the info button? There is no Back button, there are no icons on the bottom of the app screen. Can't shake it, can't swipe it. Broken app?
Reinstalling the app brings no joy.
Same here, help!

Kdyks's Avatar


Kdyks
12.15.2011 , 01:45 PM | #3
From what I have been reading the FAQ is not entirely correct. You are supposed to be able to go to your account though the website, click on the security key page and then you should be able to link a mobile key.

However, it appears that the option to link a mobile key is disabled at the moment which is what is causing mass confusion.

Hollow_Man's Avatar


Hollow_Man
12.15.2011 , 01:46 PM | #4
There's currently an issue with the mobile security key. See the CSR post here:

http://www.swtor.com/community/showt...t=24206&page=3

-HM
"I see a Hollow Man, gun in hand, it points my way." - The Cult

thereviewer's Avatar


thereviewer
12.15.2011 , 01:46 PM | #5
I too am having the same issue as OP

Wanabe's Avatar


Wanabe
12.15.2011 , 01:50 PM | #6
Thanks Hollow_Man.
AKA Starman/Starelf

Hollow_Man's Avatar


Hollow_Man
12.15.2011 , 01:51 PM | #7
If (when available again) it works the same way it did before they yanked it, the two codes you enter into the app can be found under your account here at swtor.com, once you click the link to add a mobile security key.

-HM
"I see a Hollow Man, gun in hand, it points my way." - The Cult

Malenka's Avatar


Malenka
12.15.2011 , 01:52 PM | #8
Thanks Hollowman, good to know that.

Hollow_Man's Avatar


Hollow_Man
12.15.2011 , 01:55 PM | #9
No problem. I managed to get it working before they yanked it, so I can say with certainty that it does work. But the instructions were confusing, it gave an error after it was all set up (even though it works), and there's no way yet to remove the security key. So hopefully they're working on all three of those issues.

-HM
"I see a Hollow Man, gun in hand, it points my way." - The Cult

darthironsade's Avatar


darthironsade
12.15.2011 , 07:58 PM | #10
im having the same problem. so basically im stuck :/