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Game Client Problem

Atownarmy's Avatar


Atownarmy
02.07.2012 , 10:45 AM | #1
I've noticed a LOT of Client/launcher issues since the patch, but mine's a little different, so I thought I'd make a new post.

First off, after the patch, I got the d/l just fine, logged in, and played for a few hours. My friend who shares the same internet provider as me couldn't get the Launcher to load the game. Once he put in his password, he got the warning: "The login service is currently unavailable. Please visit our forums for the latest updates on the status of this service"

Since I was still playing with no lag or any other problems, I decided to log out and prove that it was just his computer. Bad move. Now I can;t get the Launcher to get to the "Play" button either, and I get the same message.

What we can;t figure out is, our internet is fine. I'm still on vent, obviously still on my browser, and can log into other game clients. Also, while this problem was going on with him, it wasn't affecting me in the game. So it doesn't seem to be a connection issue in general, but a more specific issue.

Obviously we've done basic troubleshooting. Checking and rechecking possible network problems. Restarting our computers and connections. Nothing seems to affect it. Any help or ideas?
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hochmeisterr's Avatar


hochmeisterr
02.07.2012 , 10:46 AM | #2
right click swtor.exe > properties > Compatibility > check Run this program as an administrator > apply try again

if not go to Control Panel\All Control Panel Items\User Accounts > change user account control settings > restart computer > download patch > play swtor > have a blessed day

In order to log into the game, your router needs to have specific ports open for it to work. If these ports are not open this may prevent you from accessing the game successfully.
The port numbers that are required to do this are 8995, 12000-12999 and 20000-30000 (TCP). For specific information on how to open these ports on your particular router, please consult the router product manual or the manufacturer’s website directly.

in your web browser type in your IP addres and it should take you to your modem network settings in there look for port forwarding option
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FrostyDroid's Avatar


FrostyDroid
02.07.2012 , 10:47 AM | #3
I've seen this occassionally. It's caused by a bad path being extablished to the server (are you in the EU? I think it's related to the irish infrastucture).

Anyway, it's easy to fix. You just need to flush your DNScache so your modem finds a different route to the server.

Type CMD in the start menu. Then enter: ipconfig /flushdns
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Atownarmy's Avatar


Atownarmy
02.07.2012 , 11:03 AM | #4
hochmeisterr: Running it as administrator and changing the user account control setting didn't have an effect on the problem. The Router that we're using was installed by the internet company for the entire fire station (We're at a fire station in Baghdad Iraq, by the way) with the specific instructions of "TOUCH NOTHING OR YOU DIE!", so is there a way to open up those ports while knowing nothing about the router and with 0 help from the company?

edit: Also, I don't have the password to access the modem info by typing the IP number into my browser. "admin" doesn't work, and that's the only default password that I know.

FrostyDroid: CMD said that "Windows IP Configuration Successfully flushed the DNS Resolver Cache, but it has had no effect on me being able to get access to the game :-(

Thank you both for your help so far. Would you, or anyone else out in the internets have any more suggestions or idea? They'd be greatly appreciated!
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Atownarmy's Avatar


Atownarmy
02.07.2012 , 11:58 AM | #5
Bump. Still in the dark about finding a solution. I've looked through as many forums as I could find and exhausted a couple hundred google links. I've gone as far as to start to look at problems people have had with the Ultima Online launcher. Point is: I'm really stretching for a solution now. Any help would be GREATLY appreciated.
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Atownarmy's Avatar


Atownarmy
02.07.2012 , 01:35 PM | #6
Bump again. Still no fix, nor light at the end of the tunnel.
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Atownarmy's Avatar


Atownarmy
02.07.2012 , 02:52 PM | #7
I've been trying for hours with nothing to show for it. I am no closer now than I was when I first logged out. Anyone have anything that might help?
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Atownarmy's Avatar


Atownarmy
02.07.2012 , 03:26 PM | #8
More info: I've tried the obvious stuff, to include, restarting my computer, running fixlauncher.exe, and repairing my network connection. I checked launcher_20120207.log, and a few things repeated everytime I had a failed login:

Quote:
2012-02-07 18:09:56 INFO File info: launcher.exe size=2524656, created=1/17/2012 11:54:56, accessed=1/25/2012 23:11:0, written=1/25/2012 23:11:0
2012-02-07 18:09:56 INFO -----------------------------(-180)-----------------------------
2012-02-07 18:09:57 INFO SpecsHash=1456288844.3380608896
2012-02-07 18:10:40 ERROR Failed login server pping tests (-10060).
2012-02-07 18:10:40 ERROR Going Offline
2012-02-07 18:10:44 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2012-02-07 18:10:44 INFO Closed launcher
2012-02-07 18:10:54 INFO File info: launcher.exe size=2524656, created=1/17/2012 11:54:56, accessed=1/25/2012 23:11:0, written=1/25/2012 23:11:0
2012-02-07 18:10:54 INFO -----------------------------(-180)-----------------------------
Quote:
2012-02-07 18:56:52 ERROR Promos Error status: -1
2012-02-07 18:57:02 ERROR Promos Error status: -1
2012-02-07 18:57:02 ERROR Promos Error status: -1
Quote:
20120207203620 INFO -----------------------------(-180)-----------------------------
20120207203620 INFO SpecsHash=1456288844.3380608896
20120207203703 ERROR Failed login server pping tests.
20120207203703 ERROR Going Offline
20120207203733 INFO User presses exit
20120207203733 INFO Closed launcher
...but nothing in there (that I understand at least) show's me how I can fix the problem. I tried to ping the server (I don't know if this is the only IP, but it's the one that my friend who gave me the idea suggested) and I got this:

Quote:
C:\Users\ATown>ping 159.153.92.50

Pinging 159.153.92.50 with 32 bytes of data:
Reply from 10.10.10.1: Destination net unreachable.
Reply from 10.10.10.1: Destination net unreachable.
Reply from 10.10.10.1: Destination net unreachable.
Reply from 10.10.10.1: Destination net unreachable.

Ping statistics for 159.153.92.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
And that's where I am now. Stuck and confused with no SWTOR.

EDIT: Woke up this morning and the launcher works fine. However, when I ping 159.13.92.50, I get the same response as I did yesterday. Knowing that I at least wouldn't have to mess with the network, so I wouldn't be messing anything up, I asked our Iraqi contact this morning about what might have caused it (all the while expressing that I never touched anything, was never going to touch anything, have no interest in being tarred and feathered as punishment for touching anything, and just wondered what might have caused it and if maybe there is an easy solution for the next time it happens) and he told me that most Iraqi networks are "Wonky". His word, not mine. I asked him why it repaired itself then without being reset. His response, "I said that they're wonky, not broken."

So there you have it. It's wonky.

Thank you all for all of your help. I'm sure I'll be back asking for how to fix a wonky network next time this comes up.
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