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** BIOWARE Response Needed for Game-breaking Ilum Bug **

STAR WARS: The Old Republic > English > PvP
** BIOWARE Response Needed for Game-breaking Ilum Bug **
First BioWare Post First BioWare Post

EternalFinality's Avatar


EternalFinality
02.08.2012 , 02:13 PM | #681
Quote: Originally Posted by TUXs View Post
First...GW2 makes lotro look manly.

Second...have you ever had anything other than fast food? 24-48 hours for a fix is actually pretty quick in software. If you wanna leave because that wasn't fast enough for you, go for it...but this is perfectly acceptable imo.
When you mess up on a live production system, 24-48 hours is not fast.

At all.

Donaldus's Avatar


Donaldus
02.08.2012 , 02:18 PM | #682
Quote: Originally Posted by erdadi View Post
Fast? Let me laugh...

1 or 2 hors after receiving the error report could be fast. 4 hours can be acceptable. After 8 hours you start wondering *** they are doing. 24 hours later is something like... "We want to lose subscribers faster than a lightsaber switches on". BUT 30 hours after receiving the problem, when there were more than 100 threads in the forums talking about the same issue, is TOTALLY UNACCEPTABLE. (Don't forget you are paying to play and they are earning more than 15 million dollars every month just with the subscriptions)

WHERE THE HELL DO YOU SEE THE FAST ANSWER HERE? CAUSE I DON'T SEE IT ANYWHERE.

Very bad BioWare, very bad, but you will learn from your errors as soon as GW2 is out.

Some people don't seem to understand what a massive undertaking it is to fix a bug as widespread as a whole world in SWTOR. There isn't a magic button in coding that says " hey, you screwed up here. please come fix me now." The reason why such bugs occur is that they did pass some kind of testing under certain circumstances. Having to go back through all of the code released for a patch and how it meshs with the actual game takes time. Realistically, you can't expect a quick response in a couple hours. Thats just being abusive to the deuggers at bioware
You can't touch me.

Zaodon's Avatar


Zaodon
02.08.2012 , 02:19 PM | #683
Quote: Originally Posted by erdadi View Post
Fast? Let me laugh...

1 or 2 hors after receiving the error report could be fast. 4 hours can be acceptable. After 8 hours you start wondering *** they are doing. 24 hours later is something like... "We want to lose subscribers faster than a lightsaber switches on". BUT 30 hours after receiving the problem, when there were more than 100 threads in the forums talking about the same issue, is TOTALLY UNACCEPTABLE. (Don't forget you are paying to play and they are earning more than 15 million dollars every month just with the subscriptions)

WHERE THE HELL DO YOU SEE THE FAST ANSWER HERE? CAUSE I DON'T SEE IT ANYWHERE.

Very bad BioWare, very bad, but you will learn from your errors as soon as GW2 is out.
I started the thread at 2:52 PM.
Dev responded at 5:35 PM.
http://www.swtor.com/community/showt...18#edit2607618

5:35 - 2:52 = 2 hrs 43 minutes to respond.

Next day, 7:45, they announce an incoming fix.
Elapsed time: 1 day, 4 hours 53 minutes

Since you seem to have no knowledge of software development, and I have 26 years of experience, let me tell you that this was .... what's the word I'm looking for here ....

fast.

Esaru's Avatar


Esaru
02.08.2012 , 02:22 PM | #684
Quote: Originally Posted by JovethGonzalez View Post
Hi everyone,

I wanted to let you know that we will be deploying a patch tomorrow (details coming very soon) with the following resolutions:
  • Killing players on Ilum will now consistently grant Valor and mission credit as intended.

Once again, thank you for your patience.
Hotfix the main quest on Voss that's preventing me from progressing on my alt as well. Thanks
|⋮⋮⋮⋮⋮⋮⋮⋮⋮⋮≬[.]███████████████████████████████████████)|

EternalFinality's Avatar


EternalFinality
02.08.2012 , 02:26 PM | #685
Quote: Originally Posted by Zaodon View Post
I started the thread at 2:52 PM.
Dev responded at 5:35 PM.
http://www.swtor.com/community/showt...18#edit2607618

5:35 - 2:52 = 2 hrs 43 minutes to respond.

Next day, 7:45, they announce an incoming fix.
Elapsed time: 1 day, 4 hours 53 minutes

Since you seem to have no knowledge of software development, and I have 26 years of experience, let me tell you that this was .... what's the word I'm looking for here ....

fast.
One time, after a deployment, something broke on production. I got on-called by Ops, came online, and after an hour or so of investigation, figured out a workaround. After some quick testing and review (by quick I mean 30 minutes), it was pushed to production and then monitored for a few hours to confirm it fixed the problem. A bug was filed for a long term fix. Total turnaround time until fix: 3 hours.

That's fast. This isn't fast.

Okedo's Avatar


Okedo
02.08.2012 , 02:26 PM | #686
Please remove the system notification that alerts that enemy in the PVP zone for daily / weekly comms. As it is the Imps camp central in large numbers and solos or small groups can't get anything done there. Open up the crates to be avail at each of the locations instead of just the central zone and don't tell the enemy that anyone is "spotted in the area". Because the gank squads sit out there all day swarming unsuspecting pvp'ers and there's nothing that we can do about it.

UNBALANCED = NOT FUN
▓▓▓▓‖‖████████████████████████████████████)

Wildcat's Avatar


Wildcat
02.08.2012 , 02:30 PM | #687
I've worked for a company that has a real Q/A testing department. IBM's. At a company like IBM, extreme flaws like this are never seen by the customer. They are found and fixed before an update goes out. I know, I was one of their testers.

NO MMO publisher really does QA testing on patches. They compile it and test it to see if the client loads and runs. If it doesn't blue screen they pass it. That's a FAR cry from testing all functionality and doing regression testing on previous functions added.

Like I said, all they would have had to do to catch this bug is take a couple groups to Ilum on a test server and try to do the daily mission and they would have seen it.

It's not just Bioware who has this kind of shoddy operation, EVERY publisher, including Blizzard does things this way. Why? Because people don't punish them financially for doing it. They don't see having a proper Q/A testing department as making them any money. So they push the junk live and let the paying customers find the bugs.

Like I said, most of our lead Devs came from SOE, which also followed this practice.
Wildcat: 50 Sage, Wildkat: 50 Shadow, J'ackk: 45 Scoundrel, Thrashh: 39 Mercenary

Organikal's Avatar


Organikal
02.08.2012 , 02:30 PM | #688
Quote: Originally Posted by Zaodon View Post
I started the thread at 2:52 PM.
Dev responded at 5:35 PM.
http://www.swtor.com/community/showt...18#edit2607618

5:35 - 2:52 = 2 hrs 43 minutes to respond.

Next day, 7:45, they announce an incoming fix.
Elapsed time: 1 day, 4 hours 53 minutes

Since you seem to have no knowledge of software development, and I have 26 years of experience, let me tell you that this was .... what's the word I'm looking for here ....

fast.
^ This...

People don't realize the complexity of a game like this (in before you say how many kajillion dollars they are making and it should be fixed by Harry Potters wand) and how fixing this might require a scheduled maintenance rather than a hotfix.

Most players are spoiled by WoW and how much of a masterpiece it is... but remember: it still has problems and is in no way perfect nor will it ever be.

Relax, 1 part of the game is not working as intended but that doesn't mean you cannot play the rest of the game.

NomadX's Avatar


NomadX
02.08.2012 , 02:32 PM | #689
Quote: Originally Posted by EternalFinality View Post
When you mess up on a live production system, 24-48 hours is not fast.

At all.
Agreed I work in a datacenter and trust me when our servers are down its worth millions of dollars in loss. The last thing you wanna do is **** up your prod.
Why not backtracking to the last working version when the first posts appeared??

Wildcat's Avatar


Wildcat
02.08.2012 , 02:33 PM | #690
Quote: Originally Posted by Okedo View Post
Please remove the system notification that alerts that enemy in the PVP zone for daily / weekly comms. As it is the Imps camp central in large numbers and solos or small groups can't get anything done there. Open up the crates to be avail at each of the locations instead of just the central zone and don't tell the enemy that anyone is "spotted in the area". Because the gank squads sit out there all day swarming unsuspecting pvp'ers and there's nothing that we can do about it.

UNBALANCED = NOT FUN
Take the notifications out PERIOD.

If we aren't going to see enemy players on the radar we shouldn't get red flashy notices. And it really gives the advantage to the side with superior numbers making hit and run raids basically pointless.

This is one reason why Ilum is more a game of AFK "Red Rover Red Rover" instead of a real fight.

The fact that the other side gets notification that you are heading north long before you've even got there means they will just have a gank squad there waiting for you. Which is why there is very little gang fighting and why everyone collects at one point rather than fighting at each node. It also probably adds to the FREQUENT lag spikes.
Wildcat: 50 Sage, Wildkat: 50 Shadow, J'ackk: 45 Scoundrel, Thrashh: 39 Mercenary