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Dmitriyv's Avatar


Dmitriyv
12.15.2011 , 09:41 AM | #1
Ok i miss spelled one of my answers and i cant figure out how i spelled it, i cant get in anywere and when i call customer service i wait 2 hours and then it disconnects me, its the second time it did this already, How the hell am i suppose to get a hold of these guys this is pathetic!

Tintagel's Avatar


Tintagel
12.15.2011 , 09:46 AM | #2
Ask for a password reset, it will choose a question at random again and hopefully that will be one you remember, if not password reset again.

EDIT: found a link to another poster which had the same issue:

http://www.swtor.com/community/showthread.php?t=25809
The Last Alliance - Frostclaw EU server

Dmitriyv's Avatar


Dmitriyv
12.15.2011 , 09:48 AM | #3
Quote: Originally Posted by Tintagel View Post
Ask for a password reset, it will choose a question at random again and hopefully that will be one you remember, if not password reset again.

EDIT: found a link to another poster which had the same issue:

http://www.swtor.com/community/showthread.php?t=25809
Ok ill try that Thank you

FantasyMeister's Avatar


FantasyMeister
12.15.2011 , 09:49 AM | #4
Quote: Originally Posted by Dmitriyv View Post
Ok i miss spelled one of my answers and i cant figure out how i spelled it, i cant get in anywere and when i call customer service i wait 2 hours and then it disconnects me, its the second time it did this already, How the hell am i suppose to get a hold of these guys this is pathetic!
There was a Tweet from Rockjaw earlier (Stephen Reid, Community Manager) advising that Customer Support was currently dealing with heavy volumes. Getting cut off is unforgivable after a 2 hour wait, complain about it when you do finally get through.

Aside from that, I don't know any workarounds if you're locked out other than calling Customer Support.

Edit: Cheers Tintagel, I wasn't sure if that workaround was working.
"Never underestimate the power of the Force. Or duct tape."