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Developer Blog: Busting Bugs and Fixing Exploits

STAR WARS: The Old Republic > English > General Discussion
Developer Blog: Busting Bugs and Fixing Exploits
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CourtneyWoods's Avatar


CourtneyWoods
01.31.2012 , 03:03 PM | #1 This is the last staff post in this thread.  
Hello everyone! We’ve posted a new blog from Richard Vogel that talks about busting bugs and fixing exploits. Click here to read the blog!
Courtney Woods | Lead Community Coordinator
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tcander's Avatar


tcander
01.31.2012 , 03:03 PM | #2
Yea, this should have been posted 1 month ago.
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Tygranir's Avatar


Tygranir
01.31.2012 , 03:04 PM | #3
Quote: Originally Posted by tcander View Post
Yea, this should have been posted 1 month ago.
No one is ever happy with what they get.... *sigh*
I am eating your canon, and pooping your immersion.

horatio_picard's Avatar


horatio_picard
01.31.2012 , 03:12 PM | #4
The article was some good insight into the troubleshooting side of things. I know you are swamped with bugs/fixes, etc. right now. My one suggestion would be to expand your CSR ticketing system so that when we submit a ticket not only can we give more information (in the form of additional radio buttons, or the like), but that once said ticket is submitted, we can check progress of it.

for instance, if i submit a ticket and have chosen BUG BLOCKER (class progression killer), then I should see a priority assigned to it from your staff, and perhaps even know where in the queue I am. that said, I understand if you wouldn't publish queue/ticket numbers, but it would go a long way to allowing your customers to know that they are not going to be ignored for 233 days waiting to see if their ticket is picked up.

It doesn't need to be overly detailed, but it does need to be reassuring that the ticket has been reviewed, queued, assigned, tested, etc.

Otherwise, keep doing a bangup job knocking these things out.
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smilecz's Avatar


smilecz
01.31.2012 , 03:12 PM | #5
Hm ... what this text is about ? sigh ...

We dont care about new content, fix your game ...

SoulstitchMMO's Avatar


SoulstitchMMO
01.31.2012 , 03:15 PM | #6
Yeah so is there a team that is fixing basic mechanics like getting what is in the game to work? Like... a properly functioning Auction house. Or vendors... that you know... sort properly. That when I sort by equippable it does something crazy like... sort things that are equippable.

Every single coder you have needs to work on getting what you've made running properly.

bchorn's Avatar


bchorn
01.31.2012 , 03:16 PM | #7
Quote: Originally Posted by smilecz View Post
Hm ... what this text is about ? sigh ...

We dont care about new content, fix your game ...
Did you even read the blog? The entire blog except for the last paragraph was about fixing bugs.

ZephyJackal's Avatar


ZephyJackal
01.31.2012 , 03:18 PM | #8
Quote: Originally Posted by bchorn View Post
Did you even read the blog? The entire blog except for the last paragraph was about fixing bugs.
No, people don't bother to read anymore. They just see a thread by the devs and crap all over it.

Orici's Avatar


Orici
01.31.2012 , 03:19 PM | #9
Quote: Originally Posted by smilecz View Post
Hm ... what this text is about ? sigh ...

We dont care about new content, fix your game ...
We do care about new content. Game is not as "broken" as some forum posters say.

Ive been playing since Dec. 18th and havent run into 1 gamebreaking bug. I have run into a few regular bugs. I submit my report, and continue having fun. I dont run to the forums and say the sky is falling we're all doomed!!

Excellent article. Thank you for letting us in on the process. I was actually curious as to how you guys handled these things.
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Berezo's Avatar


Berezo
01.31.2012 , 03:21 PM | #10
stop new content and fix the game. All your resources need to be put into fixing the game that exists now!!! You said you patched warzones not properly awarding wins, you lied. There is no argument there. You told the player base you fixed an issue when you did not. That is LYING.

Lying to your paying customers will result in you losing paying customers. As for the bug thing, it would be best for this "future" content you are working on to be tested this time. Please test it and increase the utility of the PTS. The PTS is useless as is right now. Add incentive for players to want to test your patches on there such as character copying!!!! Why is this so hard for you?????
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