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Read-Only Forums - Stop It


DoctorBeckett's Avatar


DoctorBeckett
01.28.2012 , 09:58 PM | #171
Quote: Originally Posted by DunsparrowSolo View Post
Congrats on repeating my point without realizing it, or understanding it.

OBVIOUSLY THATS THE REASON

So complaining is not allowed? We can only talk about the things BW wants us to talk about?


Seems to be the way of the board, doesn't it?
Call the Waaaaamulance...Why announce you're quitting? It's the equivalent to a 5 year old throwing a temper tantrum. Just quit. Don't announce it. It just draws attention. But of course that's the point.

Heliotic's Avatar


Heliotic
01.28.2012 , 10:04 PM | #172
How much frequency makes it 'alarming' and how much does it need to increase before we move to 'gravely disturbing'.

Ansultares's Avatar


Ansultares
01.28.2012 , 10:08 PM | #173
I just hope this was the last Saturday downtime.

They obviously didn't think that through at all.

Heliotic's Avatar


Heliotic
01.28.2012 , 10:09 PM | #174
Quote: Originally Posted by Ansultares View Post
I just hope this was the last Saturday downtime.

They obviously didn't think that through at all.
I suspect that when they were looking at the code to fix the random disconnects bug they found something 'pretty serious' that needed to be fixed right away. To take the entire game down for any period of time would definitely require some high level management sign offs and it wouldn't be done for trivial reasons.

Daximus's Avatar


Daximus
01.28.2012 , 10:11 PM | #175
Quote: Originally Posted by Ansultares View Post
I just hope this was the last Saturday downtime.

They obviously didn't think that through at all.
I hope you are right...it HAD to be something serious to take it down then...I would hope.
DAXIMUS

Vanguard - Ajunta Pall

hurriedcorgi's Avatar


hurriedcorgi
01.28.2012 , 10:17 PM | #176
I almost never take the time to actually post on forums but yah, the dropping the forums thing is annoying as hell.

jayssen's Avatar


jayssen
01.28.2012 , 10:21 PM | #177
I suspect they are trying to minimise the bad press. The game is riddled with bugs, and even though they are currently pulling the game down twice a week for extended periods of time, the bugs are not being fixed.....or at the very best, being fixed at glacial pace.

I'm beginning to think that this game was too ambitious for Bioware.

StephenReid's Avatar


StephenReid
01.28.2012 , 10:57 PM | #178
Quote: Originally Posted by DunsparrowSolo View Post
Every other MMO continues to allow forum posts while servers are under maintenance, unless the forums themselves are under maintenance. You always shut down forum posts shortly before the server announcements that the servers will be coming down in 15 minutes.

The only logical explanation for this is that they want to stifle speech and complaints on their forums. This is certainly within their rights. Its certainly within my rights to complain about it, talk about why it sucks and get them to change this absurd policy.
Understandable conclusion, but incorrect.

No conspiracy here - and we're not trying to stifle anything. If anyone has complaints, they'll just wait a little longer to complain.

The truth is that the Forums put quite a lot of strain on our servers, and when a downtime starts, many people hit the Forums at once. (Many of whom may not have seen the Forums, Community Blog or tweets previously to know about the downtime in advance.) In the past, we've seen excessive strain on the web servers as a result, and we've had performance issues.

To alleviate that, the decision was made to temporarily put the Forums into a 'read only' mode at the beginning of maintenance periods, to ensure they stay up and can be read (so those folk coming to the Forums who may not have known about the downtime get that information).

Is this acceptable? No, not in the long term. We have teams working on improving things to ensure this doesn't continue to occur; ultimately we want the Forums to remain online and to allow you to post during maintenance periods.

Regarding maintenance periods themselves, we'll be giving some more details on those a little more in the coming week, I hope.

LordMantequillas's Avatar


LordMantequillas
01.28.2012 , 11:13 PM | #179
Quote: Originally Posted by StephenReid View Post
Understandable conclusion, but incorrect.

No conspiracy here - and we're not trying to stifle anything. If anyone has complaints, they'll just wait a little longer to complain.

The truth is that the Forums put quite a lot of strain on our servers, and when a downtime starts, many people hit the Forums at once. (Many of whom may not have seen the Forums, Community Blog or tweets previously to know about the downtime in advance.) In the past, we've seen excessive strain on the web servers as a result, and we've had performance issues.

To alleviate that, the decision was made to temporarily put the Forums into a 'read only' mode at the beginning of maintenance periods, to ensure they stay up and can be read (so those folk coming to the Forums who may not have known about the downtime get that information).

Is this acceptable? No, not in the long term. We have teams working on improving things to ensure this doesn't continue to occur; ultimately we want the Forums to remain online and to allow you to post during maintenance periods.

Regarding maintenance periods themselves, we'll be giving some more details on those a little more in the coming week, I hope.
Woohoo!!! A non-canned response, those are my favorite kind! Nice to see some humans patrolling the forums. I tip my hat to you, sir.

Yinata's Avatar


Yinata
01.28.2012 , 11:16 PM | #180
Quote: Originally Posted by DunsparrowSolo View Post
I don't know who you're trying to kid with this read-only forum garbage. There is absolutely no reason why you should need to turn off all posting on the forums every time you take the servers down for an unnecessarily-long maintenance, which is starting to happen with alarming frequency and decreasing lead-time.

I know fanboys are going to come in here and post their made-up reasons why its somehow necessary. Don't bother.

Every other MMO continues to allow forum posts while servers are under maintenance, unless the forums themselves are under maintenance. You always shut down forum posts shortly before the server announcements that the servers will be coming down in 15 minutes.

The only logical explanation for this is that they want to stifle speech and complaints on their forums. This is certainly within their rights. Its certainly within my rights to complain about it, talk about why it sucks and get them to change this absurd policy.

BioWare's excessive downtime is made worse by the fact that a good chunk of the time, they don't even tell us why the servers are being taken down or why the maintenance is extended. They don't even tell us after the fact. This shows that the community staff is either kept completely in the dark about the reasons, or they have a blatant disrespect for the players who pay to keep the lights on in their corporate megaplex.

BioWare Community Staff:

Stop spewing out processed corporate triple like "we're working on a response to these issues." We don't need a mess of corporate bureaucrats sitting in meetings deciding what to tell us. Act like human beings.

Stop shutting down the forums every time you foresee a problem. If you can't handle criticism, you're in the wrong damn business. All you're doing is giving us more things to be critical of. Not only the horrid maintenance "schedule" but also the way you try to keep us from talking about it.

Give real interactions. With as many community managers as you have swarming these forums, surely someone could give us the slightest glimpse of humanity without some talking head bureaucrat that no one has ever heard of coming out of his isolated corporate sanctum once a month to tell us how much he gives a crap.

I don't give a crap that the Vice Director of Corporate Toilet Paper gives a crap. So he really really feels bad about Ilum. I'd much rather know that someone with a voice inside the company is communicating on our behalf to people in the company who can actually enact change.

The stupid thing sucks. We'll do it live.
LOL agree so much...

Basic rules of these forums.....

#1. Never say anything negative about Bioware/Game(will be flagged off topic lol)
#2. Never point out game breaking bugs(This is not TOR conversation or something)
#3. Pretend game is perfect when it's broken and dieing
#4. Don't talk negatively about devs(LOL are they holy or something)
#5. Love Bioware for Failing(This should actually be #1 prolly)
#6. To be a good community member call anyone who badmouths TOR a WoW kiddie
#7. Refuse to believe that there are problems with this game
#8. Do all this you might get fanboi of the year award, and get another broken Bioware game in a year