4h. downtime... a SATURDAY???

STAR WARS: The Old Republic
4h. downtime... a SATURDAY???

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Jahannam

01.28.2012 , 11:45 AM \| #841
Quote: Originally Posted by Maidel Sorry - how on earth did that have any relavence to what I posted. people get upset because they are treated worse than other subscribers. They say (truthfully so) that they are treated as second class gamers when it comes to maintenance times. People come in and attack them and say they are QQing - when you read those peoples descriptions and locations they turn out to be north american. so, people who are not affected by maintenance times come and make fun of people who are, and wonder why there is a bit of negativity... Not truthfully so at all...you are treated like we are. The downtime fixes the SAME issues we are having and you are having. Patches add the SAME content. Your gripe is the time frame and im sorry the earth turns and not everyone gets it when they want it. Deal with it. FYI the downtime was my primetime and Im not QQing about it.

Mormack

01.28.2012 , 11:45 AM \| #842
Quote: Originally Posted by Siklilmike im gonna caps this just for effect WERE NOT MOANING AT THE MAINTENANCE OR PATCHING!!! WERE NOT HAPPY THAT IT ALWAYS CONVENIENTLY FALLS ON EU PEAK TIMES AND US OFF PEAK. Patch the ** out of the game i couldn't care less..... But patch it as soon as its ready, not when US peak time is over and EU's has just begun. ** if it had fallen on the last hour of US and interfered with 5 hours of EU so be it. But they wait for the US peak time to pass.... If its an EMERGENCY PATCH it should be applied ASAP. How comes they can wait till US PEAK is OVER. Doesn't say Emergency to me. I'll say this bit to help Americans understand, they obviously don't understand Operator: 911 Emergency response Standard American: OMG I'VE JUST BEEN SHOT....... SEND AN AMBULANCE QUICK Operator: Sorry sir its rush hour traffic out there and it would potentially cause accidents if we send one now. Its more CONVENIENT to send one in about 2 hours when it best suits our drivers and Traffic conditions Standard American: BUT ITS AN EMERGENCY FFS! Operator: Sorry sir Thats not my problem This has been the ONLY time it's fallen on peak hours for you guys. Every other time is in the afternoon on weekdays...Hardly peak hours. Extreme Hyberbole.

MikelGoff

01.28.2012 , 11:46 AM \| #843
Quote: Originally Posted by Siklilmike im gonna caps this just for effect WERE NOT MOANING AT THE MAINTENANCE OR PATCHING!!! WERE NOT HAPPY THAT IT ALWAYS CONVENIENTLY FALLS ON EU PEAK TIMES AND US OFF PEAK. Patch the ** out of the game i couldn't care less..... But patch it as soon as its ready, not when US peak time is over and EU's has just begun. ** if it had fallen on the last hour of US and interfered with 5 hours of EU so be it. But they wait for the US peak time to pass.... If its an EMERGENCY PATCH it should be applied ASAP. How comes they can wait till US PEAK is OVER. Doesn't say Emergency to me. I'll say this bit to help Americans understand, they obviously don't understand Operator: 911 Emergency response Standard American: OMG I'VE JUST BEEN SHOT....... SEND AN AMBULANCE QUICK Operator: Sorry sir its rush hour traffic out there and it would potentially cause accidents if we send one now. Its more CONVENIENT to send one in about 2 hours when it best suits our drivers and Traffic conditions Standard American: BUT ITS AN EMERGENCY FFS! Operator: Sorry sir Thats not my problem Did you just compare playing a game to getting to a hospital for a gunshot wound in terms of importance?

Kelenae

01.28.2012 , 11:46 AM \| #844
Quote: Originally Posted by Ethias I understand downtime is part of new MMOs, but why not tell us what was being addressed? I understand regularly scheduled maintenance wouldn't have that, but when you do it on a Friday night/Saturday morning, that's one of the "prime" times for MMO play - why not tell us what is going on that needs a fix? I said this a few pages ago and i'll say it again. Regardless.... people well complain about it. Like if you know that someone future told you that you are doing to die and they cant tell you how or where. Are you going to live your life in fear of that knowledge? No you should continue with your life as you never gotten that knowledge. Patches happen. Yes they are at bad times. But a company should not stop doing what it needs to do to patch a game because they are afraid of pissing off their player base. No matter what time the downtime is... it'll be on some countries prime time. Get off your high house everyone.

ThunderZtorm

01.28.2012 , 11:46 AM \| #845
Quote: Originally Posted by Mormack Because there are PEOPLE that work for the company. The computer doesn't just shut it down and do it automatically. They have to CALL IN the people who work on the systems...They have to make sure they ALL can make it on a day they wouldn't normally be doing this, and they have to make sure the patch is ready...There's logistics here you are ignoring but it must be nice to live in a world that doesn't require labor and manpower to get things done. To not understand that there are people working on the game and that they deserve a decent timeframe too. I work in major incident management at IBM. If I need a server person to come online, at 3am on new year's eve, I call the guard and he is online within 10 minutes. If I need an expert on any given system to answer my questions, I call said expert no matter what time it is, what day it is or where that expert is. It doesn't matter, it's OUR JOB TO DO THIS AND BE READY IN CASE OF EMERGENCIES. Don't give me the whole "oh they need to get to the office etc". No, they don't. They need to turn on their laptops, the rest is done remotely unless they REALLY messed up.

fixit

01.28.2012 , 11:47 AM \| #846
This game has an insane amount of downtime just to patch. Maybe I got spoiled by Trion though since their down times, even with major patches usually only lasted 2 hours max: most time it was 10 mins. And another thing was that their patches were non stop bug fixes...not just one or two things. So can anyone at BW or here tell me how a small time MMO company with a miniscule budget and money invested do things right? Did they design their game from the ground up to be easily changable and fixable while TOR on the other hand is incredibly difficult? Won't go into why I am not playin Rift, still think their patching and devs are bar none superior to BW in every way: their next MMO is going to be something to look forward to. Trion team >>>>>>>> BW. At its peak, they had 1+ mil subs, so don't gimme excuses that it was non-factor MMO. If PvP wasnt so bad in it, I'd still be playing. Maybe they fixed that....must look, brb.

MotorwaySix

01.28.2012 , 11:47 AM \| #847
Quote: Originally Posted by RazielHex No, that's called self-entitlement. Everything you say is wrong. You agreed and promised the opposite. Actually it is called Commercially reasonable basis, where every effort is made to behave in what a person or company in a similar position would do in the district or area of governance would be seen as standard behaviour. Apologising for an unavoidable downtime is not only a reasonable standard of service it is also agreed to in the terms and conditions. You did read the terms and conditions when you signed them didn't you?

Terall

01.28.2012 , 11:47 AM \| #848
Quote: Originally Posted by Merrinset Except they don't, seeing as I play the same times you do more often than not. Primetime for most players is 3 PM to 11 PM (school, work, take your pick) and on weekends during the day. Most players play during that time. This time is affected almost every patch. Having patches from 9 AM to 5 PM or even later cuts into playtime. If your only time to play is during patchtime, I'm sorry, but most players wont notice patches being deployed on an wednesday morning at 2 AM.

Maidel

01.28.2012 , 11:47 AM \| #849
Quote: Originally Posted by Jahannam Not truthfully so at all...you are treated like we are. The downtime fixes the SAME issues we are having and you are having. Patches add the SAME content. Your gripe is the time frame and im sorry the earth turns and not everyone gets it when they want it. Deal with it. FYI the downtime was my primetime and Im not QQing about it. Ok - so it was an emergency patch, announced 6-8 hours in advance. IF it was an emergency why wasnt it applied earlier. thats right, because earlier would have been in the evening US time. Can you imagine the crying then?

AnjyBelle

01.28.2012 , 11:47 AM \| #850
[QUOTE=Mormack;2263712] It's not about some hours of downtime and / or some hours someone can't play the game. It's the way the company treats a big part of their customers. Of course they don't think about things like "how could we piss off our EU-community today". It's certainly not like that. They simply don't care at all, what we might think or do. They still live in a phantasy world, in which the customer is an immature being, unable to make it's ambitions clear, because there is nothing but the addiction to play the game. Thus, companies like Bio/EA do these things because they think, they can. But we all know, how it will end, when a company constantly annoys 50% of it's customers.

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