4h. downtime... a SATURDAY???

For the majority of people this isn't a legal issue anyway. It's about customer satisfaction.

Racist much? WoW....I have no way to know your nationality because resentment and jealousy toward Americans is universal.

But what do you really expect? Non-Americans pretty much ATTACK the US, blaming the US for Boware's so-called short-changing them their RIGHT TO PLAY....and you act surprised that people will rise up and counter the hate-speech?

I am ASTOUNDED this thread has not been closed yet.

Oh no, I love playing the game. XD

There's always someone from Australia complaining about their downtimes in every single topic concerning maintenance. Sorry for my rudeness, it wasn't even his fault. It's the americans with their "get a life, it's just 5 hours" crap, that made me angry, so I'm sorry^2. Shame on me.

On topic: Lack of communication from Bioware is also an interesting problem. That's how companies work nowadays. There's always noone to blame, all you can do is shout at some random, innocent CSR, who's just as pissed off as you, because they make him work 12 hours/day for a crappy salary. I'm always amused how my business partner always manages to get a direct phone number to the company's CEO, calls him and shouts at him making him personally responsible for the matter. It doesn't usually help until our lawyers call him, but after that... everything works like a charm. Amazing . I might just ask him to do the same to Bioware .

Regards,
Kalantris

Oh 100% true - that wasnt the point I was making. I just get sick of americans saying 'well its in the eula/tos so ****' when they have no knowledge of EU law that the fact that they mean absolutely squat.

But you are right, its a customer service issue completely.

Things happen on a time table. They have to get the patches working first...QA test them on internal servers and make sure the techs who actually do that patching (because if you think all them can do it, you're clearly delusional...some are more qualified than others and it requires more to patch than to maintain) before they can make an announcement. Plus, they give us the Courtesy of not just locking the servers down without warning. They give us warning and if it can fall during the normal patching hours, they do so. Just because they didn't knee jerk reaction it and "OMG SERVERS DOWN NOW!" doesn't mean it wasn't a priority fix. Emergency doesn't necessarily mean "OMG FIX 20 HOURS AGO WHY ARE WE NOT DOWN YET!?" it simply means priority 1..Fix ASAP.

Trion Worlds is doing seperate patching and maintenance on Rift since launch and they didn't have an issue afaik.

No, they really dont - they bite back when people (who I would assume are north american based) come in and say that all europeans are QQing and should 'get a life'.

If none of those people came into these threads and said that sort of thing no one would mention the USA.

I've seen this before... I think there is a thread of people from the EU doing the same thing

1.. Bioware can NEVAR PATCH EVAR.

2.. If It affects the time I want to play its their bad, since I have no life and cant do anything else for 4 hours i demand they hire a staff to cater to just me.

3. Not only do they need a Europe team they need one for every timezone...I mean every timezone PST, CST, EST..ect ect Why should the west coast get shafted cause of east coast time? And the other way around.

Come on Bioware set up servers and make them cater to each and every timezone on their off peak hours seperately.