4h. downtime... a SATURDAY???

How many times do I have to say I'm Australian and get it worse than you? I, of all people, would absolutely love it if the servers went down US prime time. Get over yourself.

What I find funny about all this is everyone who is playing agreed to the terms of service, and they are quite detailed in terms of server down time.

So, the people who are complaining, either didn't read it, or did, and are conveniently forgetting the ToS because it gets in the way of their oh-so-righteous consumer raaaaaeg!!11oneeleventyone?.

No point arguing with a logical American. You're clearly wrong. Your logic is clearly not right.

I still vote for a split from USA. Give the EU our own website, team and forums and let the Americans have their own.

Or put these mysterious NA favoured downtimes at 3PM CST until 7PM.

Yes, but there's a difference between QQ and customers complaining about crappy service. What Bioware specializes at is crappy service it seems. Downtimes during peak hours, customer service, that can't read, 2 hours in queue in their callcentre, you name it. I'm pretty sure there's a 50/50 chance, that if you come up with a random fail Bioware did exactly that.



How many times do I have to say I don't give a damn about Australia? The game wasn't launched there. There are no oceanic servers. There are US and EU servers. We demand equal treatment from Bioware. Once you get your oceanic servers you can start complaining. Comprende?

Regards,
Kalantris

You have a pretty high horse. Do not think any company can match this entitlement.

So if they don't patch quickly, they are shafting customers.
If they patch at specific times, they're shafting customers.

Let's lay down the ground rules for Bioware on when they can do things, how they can do them, and so forth.

Because there are PEOPLE that work for the company. The computer doesn't just shut it down and do it automatically. They have to CALL IN the people who work on the systems...They have to make sure they ALL can make it on a day they wouldn't normally be doing this, and they have to make sure the patch is ready...There's logistics here you are ignoring but it must be nice to live in a world that doesn't require labor and manpower to get things done. To not understand that there are people working on the game and that they deserve a decent timeframe too.

In fact there are alot of companies that can match this entitlement. It doenst mean that you really have to fullfil all ouf your customer wishes. Sometimes its impossible. But you can still do even this things with a good communcation. You can say sorry and explain why you have to do. You can avoid making mistakes a second time or try to correct mistakes like you have done.

To this special case. BW cound have thought BEFORE lunch wheat this patching times means for EU players. After lunch and complaints they could make an announcment "We understand your problems and will fix it until ....", they could have written somewhere WHY it was so important to shut down the server today and offer a small compensation or something.

All things not diffuclt and very normal for every company which has a good customer relationship in mind. One of this things and I would be still paying customer.

If you want to have a famous american example. Look at amazon for examle, or blizzard. They know how to do it.