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4h. downtime... a SATURDAY???


Maidel's Avatar


Maidel
01.28.2012 , 10:55 AM | #751
Quote: Originally Posted by RazielHex View Post
No, that's called self-entitlement..
No, its really not. Its called good customer service.


When Im at work, I do appointments (surveyor) I have a time slot and a person to meet.

Regularly jobs take longer than expected, people dig up the roads, have accidents or I get lost.

When I turn up late, or have to phone to say Im running late, the first thing I say is 'Im really sorry Im late.'

Doesnt make any difference if its my fault or not. Heck, the owner could actually put down the wrong postcode and thats why Im late, ill STILL say sorry im late.

Its polite and good customer service. IF I didnt, then the owner will most like be grumpy with me for the entire appointment. Would you accuse them of self-entitlement?

Kelenae's Avatar


Kelenae
01.28.2012 , 10:56 AM | #752
Quote: Originally Posted by GHISTT View Post
I THINK this game needs to get some dungeon systems going so we can do quest thn if we wanna do a flashpoint or heroic we can just go straight to it?
There's thread for that. Complain about that there! This is about QQ over downtime last night! Get with the program.

Khenu's Avatar


Khenu
01.28.2012 , 10:56 AM | #753
Quote: Originally Posted by Mormack View Post
They bring it down ONE saturday and that was enough to bring you over the edge? man...You must have a hard time functioning in society if you have that little patience for people.

BW is doing what they feel is best...They are trying to make the game better...people just don't realize that the only reason WoW can patch at different times is because all regions are on their own separate client...Its not the truth here.

I'm in NA and would agree to US Primetime downtime...Just because there's other things I can do. I'll have a fun time with my girlfriend...or maybe working...who knows, but the fact is I have other things I can do besides play this.
First of all it was not only this one Saturday but also a lot of Chrismas holiday-days before and second read my post.
I canceld NOT because of one day but because BW shows a very nice "I dont care about my customer" attitude. Instead of changing already bad EU-Downtimes they even increase the pain by adding a Saturday-Prime-Time-Downtime.

I dont know how you handle this in NA but I prefer bring my money to companys who show that they respect me, that they care for my demands and that they try to make everything best for the CUSTOMER.
And this counts for not only computer games.

Parrelli's Avatar


Parrelli
01.28.2012 , 10:57 AM | #754
Whats with all the lag last night and today?

Part_Time_Hero's Avatar


Part_Time_Hero
01.28.2012 , 10:58 AM | #755
Quote: Originally Posted by RazielHex View Post
I've never seen a forum community whine and ***** and write so many threads about the same thing or just plain ****posting with absolutely no relevance to anything as this one does.

So thanks for being a part ot that.

If this was the SomethingAwful Forums, you'd already be out $10 and LowTax would be laughing.
well if it doesnt bother you that they ( bioware ) is constantly deleting inteligent posts that happen to shed bioware in a bad light ... then you deserve the service you get in the future for the community allowing ti to go on without speaking up is all i can tell you

corbanite's Avatar


corbanite
01.28.2012 , 10:58 AM | #756
Quote: Originally Posted by Kelenae View Post
Kalantris, reguardless what Bioware does. People are gonna QQ about it. Just do not think your the only country effected by this. No matter what time this happens. There is always going to be QQ. Not defending Bioware. Just pointing out MMO Fact.
They could of done it at different times and avoided this whole fiasco. People were always going to QQ when they do maintenance in the middle of the day on a saturday.

Seriously.. I am not complaining about regular maintenance although other companies do manage to do seperate times with same client (rift for example)..

Where there is no client patch maintenance can be scheduled with ease to be off peak based on server location rather then US location.

Thisisxonaz's Avatar


Thisisxonaz
01.28.2012 , 10:59 AM | #757
EU players have a legitimate reason to complain here. They keep getting screwed, we don't see the US getting bad patch times, just EU.

Frankly the 'go do something else' or the 'get over it' comments are stupid, if they want to play the game then they should be able to at reasonable hours like weekends.

Just change the patch time for EU players and patch us separately, no one gives a sht if we are patched separately.

Kalantris's Avatar


Kalantris
01.28.2012 , 10:59 AM | #758
Quote: Originally Posted by Kelenae View Post
Kalantris, reguardless what Bioware does. People are gonna QQ about it. Just do not think your the only country effected by this. No matter what time this happens. There is always going to be QQ. Not defending Bioware. Just pointing out MMO Fact.
Yes, but there's a difference between QQ and customers complaining about crappy service. What Bioware specializes at is crappy service it seems. Downtimes during peak hours, customer service, that can't read, 2 hours in queue in their callcentre, you name it. I'm pretty sure there's a 50/50 chance, that if you come up with a random fail Bioware did exactly that.

Quote: Originally Posted by Zhaldros View Post
How many times do I have to say I'm Australian and get it worse than you? I, of all people, would absolutely love it if the servers went down US prime time. Get over yourself.
How many times do I have to say I don't give a damn about Australia? The game wasn't launched there. There are no oceanic servers. There are US and EU servers. We demand equal treatment from Bioware. Once you get your oceanic servers you can start complaining. Comprende?

Regards,
Kalantris
Voluntas Vincit Omnia

Kelenae's Avatar


Kelenae
01.28.2012 , 10:59 AM | #759
Quote: Originally Posted by Khenu View Post
First of all it was not only this one Saturday but also a lot of Chrismas holiday-days before and second read my post.
I canceld NOT because of one day but because BW shows a very nice "I dont care about my customer" attitude. Instead of changing already bad EU-Downtimes they even increase the pain by adding a Saturday-Prime-Time-Downtime.

I dont know how you handle this in NA but I prefer bring my money to companys who show that they respect me, that they care for my demands and that they try to make everything best for the CUSTOMER.
And this counts for not only computer games.
You have a pretty high horse. Do not think any company can match this entitlement.

Kabjat's Avatar


Kabjat
01.28.2012 , 10:59 AM | #760
Quote: Originally Posted by ThunderZtorm View Post
So you're saying that EU players, in spite of paying more and being a very large part of the game's subscriber base, should simply just "suck it up" and accept the situation.

I'm sorry, but we're talking 2012 and the world doesn't work like that anymore. If you provide a substandard service to paying customers, those paying customers will complain, and they have every right to do so.

But hey, enjoy your purely American game for as long as it lasts until it goes F2P. Based on how the game's treating EU players and how these EU players are unsubbing in droves, I expect that to happen in 2012, early 2013 at the latest.

example, my guild has lost a fifth of our players already, with another 30-40% seriously considering unsubbing.

It's not just the maintenance times. It's the total disregard for EU players combined with the game being extremely buggy even for a new MMO title as well as generally not being anywhere near what it's been hyped up to be.

They aren't unsubbing in droves. Complaining about unsubbing on the forums isn't the same xD.

And 2012 it may be, but I played wow for years up until LAST year and maintenance ALWAYS cut into my PRIME PLAY TIME....the same thing that these EU people are complaining about.

I paid for the game just like all those west coast people who were sleeping through maintenance.

But I don't feel entitled to something I'm not entitled to. I said 'I Agree' to maintenance times when I installed the game.

It was inconvenient and many times I was unhappy about it, but usually I just did something else.

Again, perspective. It can help one through difficult times like these.
Quote: Originally Posted by Thaltom View Post
Are you playing TOR on an Atari Potato?