4h. downtime... a SATURDAY???

Wow... just wow... Americans...

The typical MMO company says "This emergency maintenance is required to fix an exploit.:

then throw in:

General

Improved service to reduce the number of player disconnections to the character selection screen.

Then nobody says anything.

Yea, it COULD go down, doesn't mean it SHOULD go down. Don't take phrases of what I said out of context. The idea is that they lack the means to make me accept downtimes. What you are saying is that I could very well end up paying for 30 days, and the servers are down for 30 days too? It's like paying and ISP or cable provider and not receiving internet/cable tv. If that's the case, I at least expect a:

"Sorry"

or

A discount

or

1 extra play day

Read it.

HOWEVER - I don't want you to cancel. I want you to keep giving Bioware money so EA doesn't push this to the F2P graveyard. Unless you just really hate the game and don't think it has any chance, just deal with the growing pains people! For as much as EU players have been inconvenienced by these downtime, I have as well. But I've also played these games since EQ launched - this will happen with any decent game. Bioware isn't the first to have bad timing with fixes, and won't be the last. Don't fool yourself into thinking that there will be a "perfect" setup with a MMO company.

No, not really. I'm a casual gamer and I do not game during the week. It's at saturday and sunday that I do game and when I see that a quarter of my potential game time get's eaten away in a weekend, it disappoints me. Especially considering that I'm not the only European customer that get's hit this way and that BioWare obviously does not care about us. Perhaps you have the time to game at various different times, but to me the Saturday is one of the few times when I can game.

Of course the game doesn't revolve around the time when I can game, but I can not imagine that I'm the only one that games during the weekend. BioWare isn't very considerate towards the EU player base, but is towards the American playerbase and putting them central. A problem that could be simply avoided by splitting server times. I do not see how that has to be a problem in 2012. I see a lot of 'But WoW didn't have X at launch either!', yes that's too bad, but that's exactly the same in any market or specific sports - entrants have to adapt to the standards of that day, not to those of 7 years ago.

Yea, it COULD go down, doesn't mean it SHOULD go down.

If that's the case, I at least expect a:

"Sorry"

or

A discount

or

1 extra play day

That my friend, is called customer service, and BW, as much as I love their work and respect them, terribly fail to deliver. You'd imagine that the game with the highest budget in history could afford to hire 10 people to answer the community on the forums.

I vote for USA primetime server take downs.

I vote for USA primetime server take downs.