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Information Request: Network Latency Issues

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Information Request: Network Latency Issues
 
First BioWare Post First BioWare Post

OwenBrooks's Avatar


OwenBrooks
03.12.2013 , 01:10 AM | #561
1. Do a tracert to wherever (in the command prompt type: "tracert google.com" without the quotes) and take note of the very first IP address, that should be your router.

2. Take that IP address and type again the command prompt without quotes: "ping -t whateveryourrouterIPis" and let it run.

3. Play your games, and when you start getting major packet loss, tab into the command prompt and see if you're getting timeouts or higher than 1-3ms pings to your router.

TalkingDinosaur's Avatar


TalkingDinosaur
04.03.2013 , 12:42 PM | #562
Quote: Originally Posted by OwenBrooks View Post
1. Do a tracert to wherever (in the command prompt type: "tracert google.com" without the quotes) and take note of the very first IP address, that should be your router.

2. Take that IP address and type again the command prompt without quotes: "ping -t whateveryourrouterIPis" and let it run.

3. Play your games, and when you start getting major packet loss, tab into the command prompt and see if you're getting timeouts or higher than 1-3ms pings to your router.
Code:
Reply from ***: bytes=32 time=4ms TTL=128
Reply from ***: bytes=32 time=4ms TTL=128
Reply from ***: bytes=32 time=4ms TTL=128
Reply from ***: bytes=32 time=4ms TTL=128
Reply from ***: bytes=32 time=4ms TTL=128
Reply from ***: bytes=32 time=5ms TTL=128
Reply from ***: bytes=32 time=4ms TTL=128
Reply from ***: bytes=32 time=4ms TTL=128
Reply from ***: bytes=32 time=4ms TTL=128
Reply from ***: bytes=32 time=4ms TTL=128
Reply from ***: bytes=32 time=4ms TTL=128
Reply from ***: bytes=32 time=5ms TTL=128
Reply from ***: bytes=32 time=10ms TTL=128
Reply from ***: bytes=32 time=10ms TTL=128
Reply from ***: bytes=32 time=8ms TTL=128
Reply from ***: bytes=32 time=6ms TTL=128
Reply from ***: bytes=32 time=5ms TTL=128
Reply from ***: bytes=32 time=10ms TTL=128
Reply from ***: bytes=32 time=10ms TTL=128
Reply from ***: bytes=32 time=10ms TTL=128
Reply from ***: bytes=32 time=4ms TTL=128
Reply from ***: bytes=32 time=10ms TTL=128
Reply from ***: bytes=32 time=10ms TTL=128
Reply from ***: bytes=32 time=10ms TTL=128
Reply from ***: bytes=32 time=10ms TTL=128
Less than a minute of playing SWTOR. ^
Code:
Tracing route to 159.153.68.252 over a maximum of 30 hops

  1    65 ms    34 ms    39 ms  cpe-98-154-152-1.socal.res.rr.com [98.154.152.1]

  2    29 ms    47 ms    94 ms  tge7-6.hnbicadh-cer01.socal.rr.com [76.166.3.93]

  3    40 ms    46 ms    31 ms  tge0-9-0-6.grgvcabt-ccr01.socal.rr.com [72.129.3
0.64]
  4    24 ms    30 ms    31 ms  agg23.lsancarc-ccr01.socal.rr.com [72.129.29.0]

  5    25 ms    23 ms    30 ms  107.14.17.132
  6    20 ms    21 ms    34 ms  ae-0-0.pr0.lax10.tbone.rr.com [66.109.6.133]
  7    46 ms    21 ms    20 ms  xe-1-3-0.mpr1.lax12.us.above.net [64.125.13.45]

  8    30 ms    24 ms    24 ms  xe-3-0-0.cr1.lax112.us.above.net [64.125.30.17]

  9    30 ms    30 ms    30 ms  xe-4-1-0.cr1.sjc2.us.above.net [64.125.29.1]
 10    62 ms    63 ms    59 ms  xe-1-1-0.er1.sjc2.us.above.net [64.125.26.198]
 11    62 ms     *       64 ms  209.66.92.106.t00673-04.above.net [209.66.92.106
]
 12    63 ms    65 ms    62 ms  159.153.68.252

Trace complete.

C:\Users\Dino>tracert 159.153.68.252

Tracing route to 159.153.68.252 over a maximum of 30 hops

  1    43 ms    36 ms    37 ms  cpe-98-154-152-1.socal.res.rr.com [98.154.152.1]

  2    18 ms    18 ms    18 ms  tge7-6.hnbicadh-cer01.socal.rr.com [76.166.3.93]

  3    28 ms    38 ms    30 ms  tge0-9-0-6.grgvcabt-ccr01.socal.rr.com [72.129.3
0.64]
  4    28 ms    32 ms    28 ms  agg23.lsancarc-ccr01.socal.rr.com [72.129.29.0]

  5    30 ms    29 ms    30 ms  107.14.17.132
  6    23 ms    22 ms    25 ms  ae-0-0.pr0.lax10.tbone.rr.com [66.109.6.133]
  7    22 ms    23 ms    24 ms  xe-1-3-0.mpr1.lax12.us.above.net [64.125.13.45]

  8    24 ms    22 ms    22 ms  xe-3-0-0.cr1.lax112.us.above.net [64.125.30.17]

  9    55 ms    31 ms    31 ms  xe-4-1-0.cr1.sjc2.us.above.net [64.125.29.1]
 10    72 ms    73 ms    70 ms  xe-1-1-0.er1.sjc2.us.above.net [64.125.26.198]
 11    72 ms    69 ms    72 ms  209.66.92.106.t00673-04.above.net [209.66.92.106
]
 12    73 ms    92 ms    78 ms  159.153.68.252

Trace complete.

C:\Users\Dino>tracert 159.153.68.252

Tracing route to 159.153.68.252 over a maximum of 30 hops

  1    46 ms    35 ms    38 ms  cpe-98-154-152-1.socal.res.rr.com [98.154.152.1]

  2    18 ms    18 ms    18 ms  tge7-6.hnbicadh-cer01.socal.rr.com [76.166.3.93]

  3    30 ms    33 ms    28 ms  tge0-9-0-6.grgvcabt-ccr01.socal.rr.com [72.129.3
0.64]
  4    24 ms    30 ms    30 ms  agg23.lsancarc-ccr01.socal.rr.com [72.129.29.0]

  5    25 ms    22 ms    30 ms  107.14.17.132
  6    23 ms    27 ms    21 ms  ae-0-0.pr0.lax10.tbone.rr.com [66.109.6.133]
  7    23 ms    21 ms    24 ms  xe-1-3-0.mpr1.lax12.us.above.net [64.125.13.45]

  8    22 ms    24 ms    24 ms  xe-3-0-0.cr1.lax112.us.above.net [64.125.30.17]

  9    33 ms    30 ms    32 ms  xe-4-1-0.cr1.sjc2.us.above.net [64.125.29.1]
 10    87 ms    71 ms    72 ms  xe-1-1-0.er1.sjc2.us.above.net [64.125.26.198]
 11    74 ms    78 ms    74 ms  209.66.92.106.t00673-04.above.net [209.66.92.106
]
 12    73 ms    86 ms    72 ms  159.153.68.252

Trace complete.
Timezone: PDT 10:30 - 11:30 AM
TALKINGDINOSAUR
Squadron
11-11-11

Lynsunom's Avatar


Lynsunom
04.24.2013 , 09:44 AM | #563
I play on the Shadowlands server and have been experiencing lag spikes and delays to keyboard inputs, action responses too. I put this down to being based in the UK.

Since this has been going on nearly 3 days now I decided this morning to do some investigation. Using various tools I checked out my system, isolated it from the local network and placed it on a direct internet link through my ISP.

Finally I ran a continuous trace route for a total of 4 hours operation. The link below shows the accumulated data in a graphical form, I have only removed the first 3 hops which never lagged above 11ms to preserve my identity and IP address.

Much of the trouble is occuring in the Above.net network. I tried asking my ISP to pass to their teir 2 engineering service a notification of problems, but my ISP did not want to know. I tried contacting their operations center via skype and email and received very unfriendly responses but basically it was of the "go away your not one of our customers" type.

http://i1226.photobucket.com/albums/...ps995994f9.jpg

As you can see packet lose occurs from hop 9 through to 15 which is the BW server. The Packet lose varies but has been as high as 60%, it usually fluctuates between 20-50% though.

I hope this helps others and that they have better success contacting the offending parties.

OwenBrooks's Avatar


OwenBrooks
06.19.2013 , 12:47 AM | #564
Quote: Originally Posted by MrElyas View Post
21pm CET. This is how it look like since the patch.

Spårar route till 159.153.72.252 över ett maximalt antal av 30 hopp

1 1 ms 1 ms 1 ms 3GN.mydomain.local [192.168.0.1]
2 * 2595 ms 39 ms 10.66.46.2
3 135 ms 111 ms 2448 ms 10.66.38.42
4 813 ms 48 ms 90 ms 10.66.54.145
5 41 ms 39 ms 40 ms sejar0001-rc2.ip-only.net [213.132.96.193]
6 37 ms 39 ms 56 ms s-b3-link.telia.net [213.248.96.145]
7 46 ms 55 ms 39 ms s-bb1-link.telia.net [80.91.248.206]
8 57 ms 74 ms 127 ms hbg-bb1-link.telia.net [80.91.245.49]
9 1416 ms 78 ms 81 ms ldn-bb1-link.telia.net [80.239.147.181]
10 78 ms 87 ms 99 ms dln-b3-link.telia.net [80.91.249.134]
11 2538 ms 100 ms 87 ms bioware-ic-147166-dln-b3.c.telia.net [80.239.192
.78]
12 * 346 ms 86 ms 159.153.72.53
13 3125 ms 107 ms 98 ms 159.153.72.252

Spårning utförd.
Show this to your ISP 2 * 2595 ms 39 ms 10.66.46.2

Lordharyack's Avatar


Lordharyack
08.04.2013 , 12:35 PM | #565
I keep getting kicked off...i have already done the trouble shooting on the webiste but still nothing. here are the tracer route I did
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\JEDI>tracert 159.153.68.252

Tracing route to 159.153.68.252 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 110 ms 19 ms 84 ms fed1cmtk08-gex010000.sd.sd.cox.net [68.6.11.244]

4 * * * Request timed out.
5 128 ms 102 ms 19 ms fed1dsrj01-xe130.0.rd.sd.cox.net [68.6.8.0]
6 29 ms 94 ms 117 ms 68.1.5.137
7 324 ms 194 ms 151 ms 68.105.30.150
8 212 ms 185 ms 139 ms xe-2-3-0.cr1.lax112.us.above.net [64.125.31.190]

9 225 ms 213 ms 113 ms xe-2-1-0.cr1.sjc2.us.above.net [64.125.24.18]
10 188 ms 133 ms 326 ms xe-0-1-0.er1.sjc2.us.above.net [64.125.28.17]
11 168 ms 232 ms 420 ms 209.66.92.106.t00673-04.above.net [209.66.92.106
]
12 142 ms 128 ms 230 ms 159.153.68.252

Trace complete.

OwenBrooks's Avatar


OwenBrooks
08.05.2013 , 01:26 AM | #566
3 110 ms 19 ms 84 ms fed1cmtk08-gex010000.sd.sd.cox.net [68.6.11.244] < -- congestion ?

There is a constant 100ms variance across your tracert , I would show this varience to your ISP , Are you certain that no other heavy downloading was occurring at the same time ? although the 100ms variance seems consistently present all the way to the servers, it indicates occurring near the start.

Jilda's Avatar


Jilda
08.05.2013 , 02:06 PM | #567
Hi, I am experiencing horrible lag in game, this never happen before. I am in GMT-3, south america, and the highest lag I experienced in game was 900.000 MS (no kiding). I tried to follow up the explanation, I had the mini dos window with all the traced information, but I have no clue how to copy paste it into this thread.

zeiktuvai's Avatar


zeiktuvai
08.05.2013 , 08:02 PM | #568
Im having a similar issue with the above poster. Im also a suscriber from south america and im getting constant lag at all times (1 red bar) its unplayable really.

This is my tracert

Microsoft Windows [Versión 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Reservados todos los derechos.

C:\Users\user>tracert 159.153.92.28

Traza a 159.153.92.28 sobre caminos de 30 saltos como máximo.

1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Tiempo de espera agotado para esta solicitud.
3 * 138 ms 135 ms 10.111.65.41
4 * * * Tiempo de espera agotado para esta solicitud.
5 * 35 ms 40 ms 10.111.2.153
6 * 86 ms 76 ms 5.53.0.149
7 96 ms 95 ms 94 ms Te0-2-0-5-grtmiabr6.red.telefonica-wholesale.net
[84.16.15.106]
8 * 133 ms 130 ms Xe7-1-0-0-grtwaseq4.red.telefonica-wholesale.net
[94.142.122.157]
9 196 ms 193 ms * 213.140.53.206
10 * * 192 ms 64.125.199.186.t00673-01.above.net [64.125.199.1
86]
11 197 ms 201 ms 244 ms 159.153.92.28

Traza completa.

C:\Users\user>


I would we be very grateful if someone could help me make sense of that information as im clueless , whats going on?

CarlosTrevisan's Avatar


CarlosTrevisan
08.05.2013 , 08:26 PM | #569
Im having HUGE Lag spikes.
Recently ive changed from Harbinger to Shadowlands due to LAG problems, and everything was doing very well. But today im having gigantic lag spikes, constantly, the range in ms goes from 300 to 10k in seconds, when normaly i get 140-160ms.
Im from South America. GMT-3. use a optic fiber network.
(im wondering if we dont have a hurricane somewhere or something...)
the game its uploading the patch as we play now or something?

Microsoft Windows [versão 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. Todos os direitos reservados.

C:\Users\Carlos>tracert 159.153.92.28

Rastreando a rota para 159.153.92.28 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 * * * Esgotado o tempo limite do pedido.
3 2 ms 2 ms 2 ms 201-0-93-213.dsl.telesp.net.br [201.0.93.213]
4 77 ms 3 ms 2 ms 201-0-5-13.dsl.telesp.net.br [201.0.5.13]
5 2 ms 2 ms 97 ms 187-100-53-93.dsl.telesp.net.br [187.100.53.93]

6 15 ms 15 ms 15 ms Et1-0-0-100-grtsanem3.red.telefonica-wholesale.n
et [213.140.39.185]
7 135 ms 117 ms 117 ms Xe12-0-4-0-grtmiabr3.red.telefonica-wholesale.ne
t [94.142.117.34]
8 116 ms 150 ms 140 ms 176.52.255.9
9 143 ms 143 ms 141 ms Xe7-1-0-0-grtwaseq4.red.telefonica-wholesale.net
[94.142.122.157]
10 218 ms 223 ms 220 ms 213.140.53.206
11 224 ms 221 ms 225 ms 64.125.199.186.t00673-01.above.net [64.125.199.1
86]
12 238 ms 220 ms 224 ms 159.153.92.28

Rastreamento concluído.

C:\Users\Carlos>
SWTOR: A single use Color Dye costs the same as the Rise of the Hutt Cartel Expansion
-RISE OF THE HUTT CARTEL: you have: *increased level Cap; *New Skills; *acess to new gear; *expand your Star Wars Saga; *Access to new Elder Game Content; *uncover new devices
-Black and Black Dye Color you can: *paint the torso of an armor

zeiktuvai's Avatar


zeiktuvai
08.05.2013 , 08:39 PM | #570
Seems something is rly wrong for us south americans huh...