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Information Request: Network Latency Issues

STAR WARS: The Old Republic > English > Customer Service
Information Request: Network Latency Issues
First BioWare Post First BioWare Post

Roalmo's Avatar


Roalmo
01.07.2013 , 05:13 PM | #521
Quote: Originally Posted by leareth_ View Post
Hey James! Thank you for posting.

.I appreciate any time you might have to look into this,

Thanks,

-- Valdictae of the Harbinger
Err.. well.. not sure "James" is still with them.... that was an ancient post for the EA/BW employee status-wise.

Ramtar's Avatar


Ramtar
01.08.2013 , 09:30 AM | #522
EA is causing the latency issues by having players send data to one location:

If you play on an East Coast server: tracert 159.153.92.28
If you play on a West Coast server: tracert 159.153.68.252
If you play on a European server: tracert 159.153.72.252

I play on PotF and there are 6 East Coast servers. On a weekend there can be up to 2000+ players on all 6 servers.

TuxedoMazoku's Avatar


TuxedoMazoku
01.15.2013 , 04:38 PM | #523
I play on the Bastion server, and I live in San Luis Obispo, California. My ISP is charter cable.

Getting really bad ms right now and game is borderline unplayable at around 2PM pacific time. It was completely unplayable last night. I've only had problems the last few days as I used to get a ping of around 30 ms, and now it's 170 spiking to four digits randomly.

Code:
Tracing route to 159.153.72.252 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    10 ms     6 ms     8 ms  dtr04snloca-tge-0-2-0-6.snlo.ca.charter.com [96.
34.120.78]
  4    13 ms     8 ms     7 ms  bbr02snloca-tge-0-2-0-2.snlo.ca.charter.com [96.
34.2.238]
  5    36 ms    12 ms    14 ms  bbr01snjsca-tge-0-2-0-2.snjs.ca.charter.com [96.
34.1.25]
  6    11 ms    12 ms    55 ms  sjo-bb1-link.telia.net [62.115.8.153]
  7    88 ms    90 ms    86 ms  ash-bb3-link.telia.net [80.91.248.205]
  8   166 ms   160 ms   271 ms  ldn-bb1-link.telia.net [80.91.246.69]
  9   168 ms   167 ms   166 ms  dln-b3-link.telia.net [80.91.249.134]
 10   171 ms   170 ms   176 ms  bioware-ic-147167-dln-b3.c.telia.net [80.239.192
.82]
 11   174 ms   167 ms   167 ms  159.153.72.252

Trace complete.

Roalmo's Avatar


Roalmo
01.15.2013 , 04:46 PM | #524
Quote: Originally Posted by TuxedoMazoku View Post
I play on the Bastion server, and I live in San Luis Obispo, California. My ISP is charter cable.

Getting really bad ms right now and game is borderline unplayable at around 2PM pacific time. It was completely unplayable last night. I've only had problems the last few days as I used to get a ping of around 30 ms, and now it's 170 spiking to four digits randomly.

Code:
Tracing route to 159.153.72.252 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    10 ms     6 ms     8 ms  dtr04snloca-tge-0-2-0-6.snlo.ca.charter.com [96.
34.120.78]
  4    13 ms     8 ms     7 ms  bbr02snloca-tge-0-2-0-2.snlo.ca.charter.com [96.
34.2.238]
  5    36 ms    12 ms    14 ms  bbr01snjsca-tge-0-2-0-2.snjs.ca.charter.com [96.
34.1.25]
  6    11 ms    12 ms    55 ms  sjo-bb1-link.telia.net [62.115.8.153]
  7    88 ms    90 ms    86 ms  ash-bb3-link.telia.net [80.91.248.205]
  8   166 ms   160 ms   271 ms  ldn-bb1-link.telia.net [80.91.246.69]
  9   168 ms   167 ms   166 ms  dln-b3-link.telia.net [80.91.249.134]
 10   171 ms   170 ms   176 ms  bioware-ic-147167-dln-b3.c.telia.net [80.239.192
.82]
 11   174 ms   167 ms   167 ms  159.153.72.252

Trace complete.
Strange telia.net is an italian network I thought?

You hangin' out with those Italian chicks again?

RjuDju's Avatar


RjuDju
01.15.2013 , 05:05 PM | #525
Tracing route to 159.153.68.252 over a maximum of 30 hops

1 1 ms 1 ms 1 ms ****
2 1 ms 1 ms 1 ms 10.0.0.1
3 17 ms 16 ms 17 ms d38-2.rt-bras.wnvl.centurytel.net [69.179.165.2]

4 17 ms 16 ms 17 ms 173-248-69-57.centurylink.net [173.248.69.57]
5 18 ms 18 ms 18 ms bb-mrghmoqa-jx9-02-ae5-0.core.centurytel.net [20
8.110.249.230]
6 25 ms 24 ms 24 ms bb-chcgilwu-jx9-02-ae8-0.core.centurylink.net [2
04.9.121.190]
7 25 ms 26 ms 24 ms cer-edge-17.inet.qwest.net [65.113.255.241]
8 26 ms 26 ms 25 ms chp-brdr-03.inet.qwest.net [67.14.8.194]
9 * 123 ms 124 ms 0.xe-10-3-0.BR1.CHI13.ALTER.NET [204.255.168.213
]
10 174 ms 190 ms 190 ms 0.xe-7-1-6.XT2.SCL2.ALTER.NET [152.63.7.9]
11 184 ms 179 ms 184 ms 0.TenGigE0.7.4.0.ALTER.NET [152.63.56.18]
12 178 ms 179 ms 179 ms vantagedatacenters-gw.customer.alter.net [152.17
9.99.218]
13 * 179 ms 179 ms 159.153.68.53
14 179 ms 179 ms * 159.153.68.252
15 181 ms 180 ms * 159.153.68.252
16 181 ms 179 ms 179 ms 159.153.68.252

Trace complete.

C:\Users\Chris>

Wodaz's Avatar


Wodaz
01.15.2013 , 05:14 PM | #526
Tracing route to 159.153.68.252 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms
2 13 ms 6 ms 8 ms 10.163.192.1
3 6 ms 30 ms 21 ms dtr01ovldmo-tge-0-3-0-8.ovld.mo.charter.com [96.
34.52.16]
4 24 ms 11 ms 12 ms bbr01olvemo-tge-0-2-0-4.olve.mo.charter.com [96.
34.2.202]
5 22 ms 42 ms 31 ms kcm-edge-13.inet.qwest.net [72.165.193.73]
6 36 ms 24 ms 22 ms chp-brdr-03.inet.qwest.net [67.14.8.190]
7 148 ms * 123 ms 0.xe-10-3-0.BR1.CHI13.ALTER.NET [204.255.168.213
]
8 170 ms 213 ms 193 ms 0.xe-7-1-6.XT2.SCL2.ALTER.NET [152.63.7.9]
9 169 ms 203 ms 169 ms TenGigE0-7-0-0.GW5.SCL2.ALTER.NET [152.63.56.6]

10 * 172 ms 172 ms vantagedatacenters-gw.customer.alter.net [152.17
9.99.218]
11 170 ms 183 ms 170 ms 159.153.68.53
12 177 ms 171 ms 173 ms 159.153.68.252

Trace complete.
"Wodaz here! I'm all about havin' fun. You know, get a couple cocktails in me, start a fire in someone's kitchen. Maybe go to SeaWorld, take my pants off. Anyway, I kinda known for my catch phrase WHAMMY!!!!!"

Monterone's Avatar


Monterone
01.15.2013 , 05:25 PM | #527
What is going on today?


Tracing route to 159.153.92.28 over a maximum of 30 hops

1 1 ms 1 ms 1 ms ***
2 8 ms 9 ms 15 ms ***
3 9 ms 8 ms 16 ms ***
4 9 ms 9 ms 8 ms dtr03knwcwa-tge-0-3-0-2.knwc.wa.charter.com [96.34.104.120]
5 19 ms 11 ms 11 ms crr01yakmwa-tge-0-2-0-7.yakm.wa.charter.com [96.34.105.149]
6 16 ms 15 ms 16 ms sea-edge-12.inet.qwest.net [208.46.239.73]
7 77 ms 71 ms 71 ms chp-brdr-03.inet.qwest.net [67.14.8.194]
8 * 170 ms 170 ms 0.xe-10-3-0.BR1.CHI13.ALTER.NET [204.255.168.213]
9 * 193 ms 195 ms 0.so-1-3-0.XT2.DCA5.ALTER.NET [152.63.42.189]
10 195 ms 195 ms * TenGigE0-7-0-0.GW5.DCA5.ALTER.NET [152.63.37.114]
11 202 ms * 204 ms dft-gw.customer.alter.net [152.179.164.162]
12 * * * Request timed out.
13 206 ms 199 ms 195 ms 159.153.92.28
Sominette . Saminette
Pot5 > Harbinger

Akon-Or's Avatar


Akon-Or
01.15.2013 , 06:11 PM | #528
Looks like *.ALTER.NET is dropping the ball.

Pathping:
Spoiler

Raafe's Avatar


Raafe
01.15.2013 , 06:18 PM | #529
Code:
Tracing route to 159.153.68.252 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    24 ms    23 ms    22 ms  184.99.0.11
  3    24 ms    23 ms    24 ms  cosp-agw1.inet.qwest.net [184.99.1.81]
  4    51 ms    51 ms    52 ms  chp-brdr-03.inet.qwest.net [67.14.8.194]
  5   149 ms   149 ms   149 ms  0.xe-10-3-0.BR1.CHI13.ALTER.NET [204.255.168.213]
  6   176 ms   177 ms   192 ms  0.xe-7-1-6.XT2.SCL2.ALTER.NET [152.63.7.9]
  7     *      179 ms   179 ms  TenGigE0-7-0-0.GW5.SCL2.ALTER.NET [152.63.56.6]
  8     *      177 ms   176 ms  vantagedatacenters-gw.customer.alter.net [152.179.99.218]
  9   177 ms   178 ms   178 ms  159.153.68.53
 10   178 ms     *      178 ms  159.153.68.252

Trace complete.

GenralKath's Avatar


GenralKath
01.15.2013 , 06:26 PM | #530
Connection has been fine until the past 2-3 days when it has gone to pits, was always less than 100 now i'm lucky to see less then 180 ms . Time of day wise it seemed to improve in the early morning hours just before server reset last night, but now it's back to where it was when prior to that small window.

Spoiler