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Information Request: Network Latency Issues

STAR WARS: The Old Republic > English > Customer Service
Information Request: Network Latency Issues
First BioWare Post First BioWare Post

StgaInferno's Avatar


StgaInferno
10.29.2012 , 02:28 PM | #491
Tracing route to 159.153.68.252 over a maximum of 30 hops

1 14 ms 13 ms 14 ms adsl-108-129-55-1.aby.bellsouth.net [108.129.55.
1]
2 32 ms 23 ms 19 ms 12.81.62.18
3 19 ms 19 ms 19 ms axr00aep-so-1-1-0.bellsouth.net [65.83.236.67]
4 19 ms 19 ms 19 ms 12.81.70.58
5 20 ms 23 ms 20 ms 12.83.2.200
6 18 ms 18 ms 18 ms 12.81.16.61
7 23 ms 23 ms 23 ms 74.175.192.62
8 28 ms 27 ms 27 ms cr1.attga.ip.att.net [12.122.141.186]
9 24 ms 23 ms 35 ms attga02jt.ip.att.net [12.123.22.25]
10 23 ms 23 ms 23 ms 192.205.35.234
11 24 ms 25 ms 25 ms xe-0-0-0.mpr3.atl6.us.above.net [64.125.31.41]
12 38 ms 38 ms 103 ms xe-2-1-0.cr2.iah1.us.above.net [64.125.31.50]
13 69 ms 39 ms 39 ms xe-0-0-0.cr1.iah1.us.above.net [64.125.30.65]
14 72 ms 70 ms 70 ms xe-1-3-0.cr1.lax112.us.above.net [64.125.26.122]

15 79 ms 79 ms 79 ms xe-2-1-0.cr1.sjc2.us.above.net [64.125.24.18]
16 78 ms 77 ms 78 ms xe-0-1-0.er1.sjc2.us.above.net [64.125.28.17]
17 82 ms 82 ms 82 ms 209.66.92.106.t00673-04.above.net [209.66.92.106
]
18 82 ms 82 ms 86 ms 159.153.68.252

Trace complete.

TIME OF DAY: Typically around Easter time Zone 2 pm to 10 pm

Galactarius_'s Avatar


Galactarius_
10.31.2012 , 04:52 PM | #492
Bump..

Please make this a first priority issue. Subscribers are not able to use your product.

Good luck in solving this

erhlich's Avatar


erhlich
11.08.2012 , 04:57 PM | #493
Just found this thread. Been having issues all day.
Time of test: 1755 EST
Tracing route to 159.153.92.28 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms ************
2 26 ms 26 ms 28 ms c-69-255-137-1.hsd1.md.comcast.net [69.255.137.1
]
3 10 ms 9 ms 8 ms te-4-1-ur01.thurmont.md.bad.comcast.net [68.85.1
12.197]
4 10 ms 11 ms 10 ms te-4-4-ur01.frederick.md.bad.comcast.net [69.139
.174.121]
5 10 ms 11 ms 11 ms po-45-ur02.frederick.md.bad.comcast.net [68.85.6
7.102]
6 13 ms 11 ms 11 ms ae-5-0-ar04.whitemarsh.md.bad.comcast.net [68.85
.67.81]
7 22 ms 19 ms 19 ms pos-3-6-0-0-cr01.newyork.ny.ibone.comcast.net [6
8.86.93.89]
8 18 ms 18 ms 18 ms pos-1-2-0-0-pe01.111eighthave.ny.ibone.comcast.n
et [68.86.86.74]
9 18 ms 21 ms 18 ms xe-2-0-0.er2.lga5.us.above.net [64.125.12.209]
10 19 ms 17 ms 16 ms xe-0-1-0.cr2.lga5.us.above.net [64.125.27.66]
11 21 ms 21 ms 20 ms xe-3-2-0.cr2.dca2.us.above.net [64.125.26.109]
12 20 ms 21 ms 22 ms xe-1-3-1.er2.iad10.us.above.net [64.125.29.78]
13 20 ms 20 ms 21 ms 64.125.199.190.t00673-02.above.net [64.125.199.1
90]
14 19 ms 20 ms 20 ms 159.153.92.69
15 21 ms 21 ms 21 ms 159.153.92.28

Trace complete.

erhlich's Avatar


erhlich
11.08.2012 , 05:54 PM | #494
Next set of tracers
1841 EST

Tracing route to 159.153.92.28 over a maximum of 30 hops

1 1 ms <1 ms <1 ms *********
2 38 ms 29 ms 29 ms c-69-255-137-1.hsd1.md.comcast.net [69.255.137.1
]
3 12 ms 10 ms 9 ms te-4-1-ur01.thurmont.md.bad.comcast.net [68.85.1
12.197]
4 11 ms * 17 ms te-4-4-ur01.frederick.md.bad.comcast.net [69.139
.174.121]
5 19 ms 15 ms 15 ms po-45-ur02.frederick.md.bad.comcast.net [68.85.6
7.102]
6 20 ms 15 ms 100 ms ae-5-0-ar04.whitemarsh.md.bad.comcast.net [68.85
.67.81]
7 * 21 ms 19 ms pos-3-5-0-0-cr01.newyork.ny.ibone.comcast.net [6
8.86.91.181]
8 * 19 ms 17 ms pos-1-2-0-0-pe01.111eighthave.ny.ibone.comcast.n
et [68.86.86.74]
9 * * 17 ms xe-2-0-0.er2.lga5.us.above.net [64.125.12.209]
10 16 ms 16 ms 18 ms xe-1-1-0.cr2.lga5.us.above.net [64.125.26.165]
11 23 ms 20 ms 23 ms xe-2-2-0.cr2.dca2.us.above.net [64.125.26.105]
12 19 ms 20 ms 21 ms xe-4-2-0.er2.iad10.us.above.net [64.125.29.213]

13 19 ms 20 ms 20 ms 64.125.199.190.t00673-02.above.net [64.125.199.1
90]
14 117 ms 24 ms 19 ms 159.153.92.69
15 22 ms 21 ms 21 ms 159.153.92.28

Trace complete.

1844 EST


Tracing route to 159.153.92.28 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms *********
2 33 ms 19 ms 29 ms c-69-255-137-1.hsd1.md.comcast.net [69.255.137.1
]
3 11 ms 9 ms 8 ms te-4-1-ur01.thurmont.md.bad.comcast.net [68.85.1
12.197]
4 11 ms 11 ms 15 ms te-4-4-ur01.frederick.md.bad.comcast.net [69.139
.174.121]
5 10 ms 11 ms 13 ms po-45-ur02.frederick.md.bad.comcast.net [68.85.6
7.102]
6 16 ms 11 ms 12 ms ae-5-0-ar04.whitemarsh.md.bad.comcast.net [68.85
.67.81]
7 20 ms 18 ms 24 ms pos-3-4-0-0-cr01.newyork.ny.ibone.comcast.net [6
8.86.94.61]
8 17 ms 18 ms 22 ms pos-1-2-0-0-pe01.111eighthave.ny.ibone.comcast.n
et [68.86.86.74]
9 * * 17 ms xe-2-0-0.er2.lga5.us.above.net [64.125.12.209]
10 17 ms * 16 ms xe-1-1-0.cr2.lga5.us.above.net [64.125.26.165]
11 23 ms 48 ms 20 ms xe-2-2-0.cr2.dca2.us.above.net [64.125.26.105]
12 24 ms 23 ms 19 ms xe-4-2-0.er2.iad10.us.above.net [64.125.29.213]

13 21 ms 20 ms 18 ms 64.125.199.190.t00673-02.above.net [64.125.199.1
90]
14 25 ms 43 ms 26 ms 159.153.92.69
15 20 ms 21 ms 20 ms 159.153.92.28

Trace complete.

1848 EST


Tracing route to 159.153.92.28 over a maximum of 30 hops

1 <1 ms <1 ms 2 ms *********
2 * * 1049 ms c-69-255-137-1.hsd1.md.comcast.net [69.255.137.1
]
3 68 ms 17 ms 21 ms te-4-1-ur01.thurmont.md.bad.comcast.net [68.85.1
12.197]
4 19 ms 41 ms 39 ms te-4-4-ur01.frederick.md.bad.comcast.net [69.139
.174.121]
5 12 ms 12 ms 11 ms po-45-ur02.frederick.md.bad.comcast.net [68.85.6
7.102]
6 12 ms 17 ms 11 ms ae-5-0-ar04.whitemarsh.md.bad.comcast.net [68.85
.67.81]
7 21 ms 22 ms 23 ms pos-3-2-0-0-cr01.newyork.ny.ibone.comcast.net [6
8.86.90.165]
8 23 ms 18 ms 32 ms pos-1-2-0-0-pe01.111eighthave.ny.ibone.comcast.n
et [68.86.86.74]
9 18 ms 16 ms 29 ms xe-2-0-0.er2.lga5.us.above.net [64.125.12.209]
10 * 27 ms 26 ms xe-1-1-0.cr2.lga5.us.above.net [64.125.26.165]
11 * 47 ms 22 ms xe-2-2-0.cr2.dca2.us.above.net [64.125.26.105]
12 20 ms 20 ms 21 ms xe-4-2-0.er2.iad10.us.above.net [64.125.29.213]

13 21 ms 20 ms 25 ms 64.125.199.190.t00673-02.above.net [64.125.199.1
90]
14 20 ms 21 ms 20 ms 159.153.92.69
15 21 ms 23 ms 20 ms 159.153.92.28

Trace complete.

1850 EST

C:\Users\>tracert 159.153.92.28

Tracing route to 159.153.92.28 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms **********
2 28 ms 31 ms 37 ms c-69-255-137-1.hsd1.md.comcast.net [69.255.137.1
]
3 10 ms 9 ms 10 ms te-4-1-ur01.thurmont.md.bad.comcast.net [68.85.1
12.197]
4 * * * Request timed out.
5 14 ms 18 ms 11 ms po-45-ur02.frederick.md.bad.comcast.net [68.85.6
7.102]
6 13 ms 15 ms 18 ms ae-5-0-ar04.whitemarsh.md.bad.comcast.net [68.85
.67.81]
7 20 ms 17 ms 19 ms pos-3-4-0-0-cr01.newyork.ny.ibone.comcast.net [6
8.86.94.61]
8 19 ms 19 ms 20 ms pos-1-2-0-0-pe01.111eighthave.ny.ibone.comcast.n
et [68.86.86.74]
9 * 26 ms 18 ms xe-2-0-0.er2.lga5.us.above.net [64.125.12.209]
10 18 ms 103 ms 19 ms xe-1-1-0.cr2.lga5.us.above.net [64.125.26.165]
11 19 ms 97 ms 20 ms xe-2-2-0.cr2.dca2.us.above.net [64.125.26.105]
12 20 ms 20 ms 18 ms xe-4-2-0.er2.iad10.us.above.net [64.125.29.213]

13 19 ms 21 ms 22 ms 64.125.199.190.t00673-02.above.net [64.125.199.1
90]
14 23 ms 21 ms 22 ms 159.153.92.69
15 20 ms 21 ms 20 ms 159.153.92.28

Trace complete.

mdawson's Avatar


mdawson
11.08.2012 , 06:21 PM | #495
James,

It's nice to see someone actually looking at this problem, finally. For me, I've had varying results by reducing shadows and/or completely turning them off, but I also get periods of great lag. The thing that makes me most curious, is that I can be on one side of a planet and have massive lag, then taxi or otherwise move to another side of the planet and all is well. As an example, I was in the Belsavis spaceport with tons of lag, but the minute I emerge into the planet from the spaceport, all is well. This doesn't necessarily sound like network lag to me, but perhaps a change in rendering requirements from one scene to another. I don't know how your game is set up in that fashion. Are structures and landscapes more intricate in certain areas than others which would require more processing to render out at 60fps? I'm sure network lag has something to do with it, but I don't think it is the complete answer.

For the record, I don't ever seem to have lag in excess of 150ms (typically 20ms-45ms), but then I can't gauge it properly without alt-tabbing back to the desktop. I play on 3 monitors which fill up all 3 screens. So for me to see what any other Windows program is doing, I have to stop what I'm doing in the game which would have an affect on any monitored output, such as tracert or pathping. For me, I need that 4th monitor that my card (EVGA 680GTX) will drive so I can real-time monitor, but alas, I had to trade it for a late fee on my rent.

In closing, my point is that network lag ~may~ not be the problem people are truly experiencing, but I could be wrong. With all of the tests I have performed, above.net seems the most complicit in lag. From here in Los Angeles, they are the last hop before swtor. Hopefully you'll find this little dissertation useful and I truly hope the lag problem goes away. I've been experiencing ~lag~ ever since 1.2.

mdawson

Daoscript's Avatar


Daoscript
11.09.2012 , 10:04 AM | #496
16:00 UTC

(Russia, Samara)
Lags and DCs.

tracert 159.153.72.252

Трассировка маршрута к 159.153.72.252 с максимальным числом прыжков 30

1 3 ms <1 мс 2 ms dynamicip-85-113-63-99.pppoe.samara.ertelecom.ru
[85.113.63.99]
2 1 ms 5 ms 2 ms te-2-0-0-84.bsr01.samara.ertelecom.ru [85.113.63
.190]
3 9 ms 10 ms 11 ms 78.25.73.13
4 63 ms 73 ms 63 ms 10.222.241.46
5 65 ms * 65 ms ffm-b6-link.telia.net [213.248.77.93]
6 65 ms 66 ms 67 ms ffm-bb2-link.telia.net [213.155.134.136]
7 * 125 ms 77 ms ffm-b12-link.telia.net [213.155.135.13]
8 84 ms 74 ms 75 ms ae0-1702-xcr1.fra.cw.net [195.2.22.49]
9 91 ms 92 ms 101 ms xe-1-0-1-xcr1.amd.cw.net [195.2.28.81]
10 96 ms 83 ms 79 ms xe-4-0-0-xcr1.lsw.cw.net [195.2.25.201]
11 100 ms 89 ms 90 ms xe-11-0-0-xcr1.duc.cw.net [195.2.21.246]
12 102 ms 106 ms 107 ms bioware-gw1.duc.cw.net [195.2.27.86]
13 102 ms * 104 ms 159.153.72.53
14 91 ms 91 ms 91 ms 159.153.72.252

Трассировка завершена.

erhlich's Avatar


erhlich
11.13.2012 , 10:32 AM | #497
Happening again today.

Traceroute done 11/13/12 at 1128am
Tracing route to 159.153.92.28 over a maximum of 30 hops

1 4 ms <1 ms <1 ms *****************
2 38 ms 21 ms 29 ms c-69-255-137-1.hsd1.md.comcast.net [********
]
3 * 11 ms * te-4-1-ur01.thurmont.md.bad.comcast.net [68.85.1
12.197]
4 10 ms 12 ms * te-4-4-ur01.frederick.md.bad.comcast.net [69.139
.174.121]
5 * * * Request timed out.
6 * 17 ms 25 ms ae-5-0-ar04.whitemarsh.md.bad.comcast.net [68.85
.67.81]
7 59 ms 25 ms * pos-2-10-0-0-cr01.newyork.ny.ibone.comcast.net [
68.86.94.173]
8 * 17 ms * pos-1-2-0-0-pe01.111eighthave.ny.ibone.comcast.n
et [68.86.86.74]
9 19 ms 15 ms 16 ms xe-2-0-0.er2.lga5.us.above.net [64.125.12.209]
10 56 ms * * xe-4-1-0.cr2.lga5.us.above.net [64.125.30.209]
11 20 ms 18 ms * xe-2-2-0.cr2.dca2.us.above.net [64.125.26.105]
12 * 21 ms 19 ms xe-1-3-1.er2.iad10.us.above.net [64.125.29.78]
13 * 24 ms 20 ms 64.125.199.190.t00673-02.above.net [64.125.199.1
90]
14 21 ms 21 ms 22 ms 159.153.92.69
15 * * * Request timed out.
16 * * 20 ms 159.153.92.28

Trace complete.

FeniceNera's Avatar


FeniceNera
12.25.2012 , 12:35 PM | #498
Code:
Microsoft Windows [Versione 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Tutti i diritti riservati.

C:\Users\Marino> tracert 159.153.72.252

Traccia instradamento verso 159.153.72.252 su un massimo di 30 punti di passaggio

  1     1 ms     1 ms     1 ms  dsldevice.domain.name [192.168.1.254]
  2     *        *        *     Richiesta scaduta.
  3   150 ms   117 ms   139 ms  host173-66-static.41-88-b.business.telecomitalia.it [88.41.66.173]
  4    90 ms   148 ms    50 ms  r-ta25-vl11.opb.interbusiness.it [80.17.210.194]
  5   342 ms   473 ms   418 ms  172.17.7.41
  6    65 ms    86 ms   170 ms  172.17.8.173
  7   204 ms   153 ms   245 ms  172.17.6.89
  8   576 ms    406 ms   319 ms  pos0-11-0-0.milano26.mil.seabone.net [195.22.192.81]
  9   422 ms    592 ms   653 ms  xe-10-2-0.franco31.fra.seabone.net [195.22.211.213]
 10   302 ms   231 ms   252 ms  decix.xcr1.fix.cw.net [80.81.192.33]
 11   512 ms     *             475 ms  xe-1-0-1-xcr1.amd.cw.net [195.2.28.81]
 12   342 ms   358 ms   466 ms  xe-0-2-0-xcr1.lsw.cw.net [195.2.25.105]
 13   393 ms   393 ms   399 ms  xe-11-0-0-xcr1.duc.cw.net [195.2.21.246]
 14   469 ms   511 ms   574 ms  bioware-gw2.duc.cw.net [195.2.27.90]
 15   274 ms   196 ms   199 ms  159.153.72.252

Traccia completata.
Italy, 25/12/2012 7pm
Those are horrible trasmission times... is it an internal network problem or ISP problem?

jprife's Avatar


jprife
12.26.2012 , 10:19 PM | #499
I wonder where James Baldwin is today?

Sixsins's Avatar


Sixsins
12.27.2012 , 12:51 AM | #500
1 <1 ms <1 ms <1 ms *************
2 55 ms 29 ms 29 ms 71.57.48.1
3 45 ms 13 ms 9 ms te-8-1-ur02.kokomo.in.indiana.comcast.net [68.85
.204.81]
4 11 ms 32 ms 9 ms te-3-2-ur01.kokomo.in.indiana.comcast.net [68.85
.176.229]
5 16 ms 15 ms 14 ms te-0-5-0-7-ar01.indianapolis.in.indiana.comcast.
net [68.85.177.238]
6 23 ms 22 ms 40 ms pos-1-14-0-0-ar01.area4.il.chicago.comcast.net [
68.87.231.17]
7 31 ms 24 ms 23 ms he-3-10-0-0-cr01.350ecermak.il.ibone.comcast.net
[68.86.93.181]
8 22 ms 20 ms 21 ms pos-1-6-0-0-pe01.350ecermak.il.ibone.comcast.net
[68.86.87.130]
9 23 ms 23 ms 21 ms as6461.350ecermak.il.ibone.comcast.net [66.208.2
29.254]
10 21 ms 21 ms 21 ms xe-1-3-0.cr2.ord2.us.above.net [64.125.30.146]
11 33 ms 23 ms 34 ms xe-0-0-0.cr1.ord2.us.above.net [64.125.28.233]
12 87 ms 88 ms * xe-5-3-0.cr1.sjc2.us.above.net [64.125.26.13]
13 * 86 ms * xe-1-1-0.er1.sjc2.us.above.net [64.125.26.198]
14 * 103 ms 85 ms 209.66.92.106.t00673-04.above.net [209.66.92.106
]
15 * * 87 ms 159.153.68.252

seems to start late at night for me. Usually starting around midnight est.