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Information Request: Network Latency Issues

STAR WARS: The Old Republic > English > Customer Service
Information Request: Network Latency Issues
First BioWare Post First BioWare Post

Acushla's Avatar


Acushla
03.26.2012 , 04:45 PM | #411
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\>tracert 159.153.68.252

Tracing route to 159.153.68.252 over a maximum of 30 hops

1 1 ms 3 ms 5 ms myrouter.home [192.168.1.1]
2 7 ms 11 ms 7 ms 50-46-208-1.evrt.wa.frontiernet.net [50.46.208.1
]
3 8 ms 7 ms 10 ms G14-0-1-222.STTLWA-LCR-02.ncnetwork.net [184.19.
242.74]
4 12 ms 10 ms 7 ms 50.34.2.37
5 102 ms 56 ms 50 ms ae3---0.cor01.sttl.wa.frontiernet.net [74.40.1.1
53]
6 120 ms 108 ms 126 ms ae0---0.cbr01.sttl.wa.frontiernet.net [74.40.5.1
22]
7 155 ms 145 ms 127 ms six.above.net [206.81.80.19]
8 35 ms 32 ms 32 ms xe-2-3-0.cr1.sjc2.us.above.net [64.125.31.18]
9 32 ms 32 ms * xe-1-1-0.er1.sjc2.us.above.net [64.125.26.198]
10 33 ms 34 ms * 209.66.92.106.t00673-04.above.net [209.66.92.106
]
11 40 ms 31 ms 32 ms 159.153.68.252

Trace complete.

C:\>tracert 159.153.68.252

Tracing route to 159.153.68.252 over a maximum of 30 hops

1 1 ms 8 ms 3 ms myrouter.home [192.168.1.1]
2 7 ms 7 ms 7 ms 50-46-208-1.evrt.wa.frontiernet.net [50.46.208.1
]
3 14 ms * 8 ms G14-0-1-222.STTLWA-LCR-02.ncnetwork.net [184.19.
242.74]
4 27 ms 11 ms 13 ms 50.34.2.37
5 * 11 ms 8 ms ae3---0.cor01.sttl.wa.frontiernet.net [74.40.1.1
53]
6 11 ms 12 ms 13 ms ae0---0.cbr01.sttl.wa.frontiernet.net [74.40.5.1
22]
7 7 ms 9 ms 9 ms six.above.net [206.81.80.19]
8 31 ms 33 ms 63 ms xe-2-3-0.cr1.sjc2.us.above.net [64.125.31.18]
9 33 ms 41 ms 31 ms xe-1-1-0.er1.sjc2.us.above.net [64.125.26.198]
10 33 ms 34 ms 34 ms 209.66.92.106.t00673-04.above.net [209.66.92.106
]
11 31 ms 34 ms 33 ms 159.153.68.252

Trace complete.


Pacific Time zone and time of occurrance is irregular

Trilken's Avatar


Trilken
03.27.2012 , 01:30 AM | #412
Time zone: GMT +9; worst time of day to play ~10AM to ~2AM
Time of test: 4:52 PM

Tracing route to 159.153.68.252 over a maximum of 30 hops

1 1 ms 1 ms 1 ms ***
2 * * * Request timed out.
3 8 ms 7 ms 5 ms 125.208.67.13
4 9 ms 9 ms 8 ms 192.168.64.25
5 9 ms 9 ms 8 ms 121.254.25.30
6 10 ms 10 ms 9 ms ge-0-1-4.r02.seolko01.kr.bb.gin.ntt.net [61.251.
97.97]
7 38 ms 38 ms 36 ms p16-7-0-3.r22.osakjp01.jp.bb.gin.ntt.net [129.25
0.2.80]
8 40 ms 39 ms 39 ms ae-2.r21.osakjp01.jp.bb.gin.ntt.net [129.250.2.6
8]
9 181 ms 161 ms 158 ms as-1.r21.snjsca04.us.bb.gin.ntt.net [129.250.3.1
97]
10 154 ms 153 ms 159 ms ae-2.r07.snjsca04.us.bb.gin.ntt.net [129.250.5.5
7]
11 159 ms 162 ms 153 ms xe-0.verizonbusiness.snjsca04.us.bb.gin.ntt.net
[129.250.8.118]
12 155 ms 146 ms 145 ms 0.ae1.XL3.SJC7.ALTER.NET [152.63.51.37]
13 152 ms 153 ms 158 ms TenGigE0-6-0-2.GW6.SJC7.ALTER.NET [152.63.49.202
]
14 676 ms 678 ms 586 ms vantagedatacenters-gw.customer.alter.net [152.17
9.48.58]
15 382 ms 377 ms 376 ms 159.153.68.252

Trace complete.

Spleencarver's Avatar


Spleencarver
03.27.2012 , 01:37 AM | #413
Quote: Originally Posted by PatT View Post
How do I get the results out of the cmd window? I can't copy and past, and I don't remember my old dos commands anymore. (would they even work?)

2nd. All the traces timed out.
I had a critical lag/red x or one red bar at midnight last night. It cleared on it's own. Thankfully as I was in a flashpoint.

so, is there a command to write this to a log file?
PatT. Right click in the cmd window, then select "mark" and use the mouse to mark the area you want to copy. Then just press enter and you have it on your clipboard. Then just enter here and do the old ctrl+v to paste it in your message.

Good luck.

Beckwith's Avatar


Beckwith
03.27.2012 , 11:28 AM | #414
I am on the East Coast in Georgia. This has been going on non-stop since about 11am on Monday the 26th.


I did this Trace Route at 1:20pm EST.

C:\>tracert 159.153.92.28

Tracing route to 159.153.92.28 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms [Homeportal PC] ****
2 7 ms 9 ms 11 ms [Homeportal Router] ****
3 15 ms 11 ms 16 ms [Homeportal Modem] ****
4 15 ms 13 ms 24 ms static-76-73-199-85.knology.net [76.73.199.85]
5 29 ms 23 ms 12 ms user-24-96-110-77.knology.net [24.96.110.77]
6 12 ms 12 ms 15 ms user-24-96-198-242.knology.net [24.96.198.242]
7 657 ms 24 ms 10 ms user-24-214-2-97.knology.net [24.214.2.97]
8 201 ms 92 ms 203 ms te-9-3.car1.Atlanta4.Level3.net [4.53.233.25]
9 34 ms 34 ms 36 ms vlan52.ebr2.Atlanta2.Level3.net [4.69.150.126]
10 39 ms 50 ms 36 ms ae-2-2.ebr2.Miami1.Level3.net [4.69.140.141]
11 40 ms 65 ms 40 ms ae-2-52.edge2.Miami2.Level3.net [4.69.138.109]
12 43 ms 39 ms 37 ms ge-2-0-0.mpr1.mia1.us.above.net [64.125.14.89]
13 53 ms 64 ms 115 ms xe-4-3-0.cr1.dca2.us.above.net [64.125.30.198]
14 54 ms 62 ms 57 ms xe-0-0-1.er1.iad10.us.above.net [64.125.31.206]

15 66 ms 66 ms 67 ms 64.125.199.186.t00673-01.above.net [64.125.199.1
86]
16 61 ms 60 ms 64 ms 159.153.92.28

Trace complete.


Second Trace Route at 1:25pm

C:\>tracert 159.153.92.28

Tracing route to 159.153.92.28 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms [Homeportal PC] ****
2 13 ms 14 ms 9 ms [Homeportal Router] ****
3 9 ms 7 ms 8 ms [Homeportal Modem] ****
4 13 ms 19 ms 24 ms static-76-73-199-85.knology.net [76.73.199.85]
5 15 ms 16 ms 13 ms user-24-96-110-77.knology.net [24.96.110.77]
6 13 ms 39 ms 11 ms user-24-96-198-242.knology.net [24.96.198.242]
7 737 ms 12 ms 19 ms user-24-214-2-97.knology.net [24.214.2.97]
8 26 ms 31 ms 25 ms te-9-3.car1.Atlanta4.Level3.net [4.53.233.25]
9 34 ms 35 ms 34 ms vlan52.ebr2.Atlanta2.Level3.net [4.69.150.126]
10 44 ms 47 ms 39 ms ae-2-2.ebr2.Miami1.Level3.net [4.69.140.141]
11 37 ms 39 ms 52 ms ae-2-52.edge2.Miami2.Level3.net [4.69.138.109]
12 39 ms 41 ms 46 ms ge-2-0-0.mpr1.mia1.us.above.net [64.125.14.89]
13 66 ms 55 ms 53 ms xe-4-3-0.cr1.dca2.us.above.net [64.125.30.198]
14 54 ms 50 ms 54 ms xe-0-0-1.er1.iad10.us.above.net [64.125.31.206]

15 59 ms 64 ms 66 ms 64.125.199.186.t00673-01.above.net [64.125.199.1
86]
16 62 ms 61 ms 76 ms 159.153.92.28

Trace complete.

Boozark's Avatar


Boozark
03.27.2012 , 06:23 PM | #415
Major lag at 07:22 pm CST when playing on Jung Ma


C:\Windows\system32>tracert 159.153.68.252

Tracing route to 159.153.68.252 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms ***
2 8 ms 7 ms 7 ms ***
3 10 ms 11 ms 9 ms 172.30.9.229
4 14 ms 11 ms * 172.30.9.165
5 18 ms 14 ms 20 ms 12.91.232.17
6 26 ms 24 ms 26 ms cr2.sl9mo.ip.att.net [12.122.152.202]
7 27 ms 32 ms 28 ms cr2.cgcil.ip.att.net [12.122.2.21]
8 22 ms 22 ms 114 ms cgcil02jt.ip.att.net [12.122.81.21]
9 22 ms * 24 ms 192.205.36.30
10 23 ms 23 ms 23 ms xe-2-1-0.cr2.ord2.us.above.net [64.125.26.253]
11 24 ms 22 ms 23 ms xe-1-0-0.cr1.ord2.us.above.net [64.125.28.237]
12 72 ms * 85 ms xe-1-2-0.cr1.sjc2.us.above.net [64.125.26.229]
13 82 ms 73 ms 73 ms xe-1-1-0.mpr1.sjc8.us.above.net [64.125.28.17]
14 75 ms 72 ms * 209.66.92.106.t00673-04.above.net [209.66.92.106
]
15 74 ms 72 ms 75 ms 159.153.68.252

Trace complete.
SWG - Boooozark - Starsider
Member of The Guardians

MiOha's Avatar


MiOha
03.27.2012 , 08:00 PM | #416
I've been experiencing these spikes all day long, every few minutes. I performed this trace at 6:59 PM PST (9:59 PM EST)


1 3 ms 3 ms 4 ms homeportal [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 29 ms 27 ms 27 ms 12.83.82.137
6 30 ms 29 ms 62 ms attga02jt.ip.att.net [12.123.22.25]
7 29 ms 56 ms 29 ms 192.205.35.234
8 30 ms 31 ms 100 ms xe-1-0-0.mpr3.atl6.us.above.net [64.125.31.45]
9 140 ms 48 ms 50 ms xe-2-1-0.cr2.iah1.us.above.net [64.125.31.50]
10 133 ms * 49 ms xe-1-0-0.cr1.iah1.us.above.net [64.125.30.69]
11 85 ms 115 ms 79 ms xe-1-3-0.cr1.lax112.us.above.net [64.125.26.122]

12 98 ms 89 ms 89 ms xe-0-2-0.cr1.sjc2.us.above.net [64.125.26.26]
13 135 ms 89 ms 90 ms xe-4-3-0.er1.sjc2.us.above.net [64.125.28.53]
14 97 ms 90 ms 90 ms 209.66.92.106.t00673-04.above.net [209.66.92.106
]
15 97 ms 90 ms 90 ms 159.153.68.252

Trace complete.


I traced several times and received 2-3 lines of "Request timed out." each time.
Mioha - of The Silver Order
Also find me on...
Kioke Djenna Saewyn Czandra Vivianas

asyba's Avatar


asyba
03.27.2012 , 08:15 PM | #417
East Cost 11:11pm (UTC-03:00) Buenos Aires


Traza a 159.153.92.28 sobre caminos de 30 saltos como máximo.

1 * * * Tiempo de espera agotado para esta solicitud.
2 * * * Tiempo de espera agotado para esta solicitud.
3 * * * Tiempo de espera agotado para esta solicitud.
4 * * * Tiempo de espera agotado para esta solicitud.
5 * * * Tiempo de espera agotado para esta solicitud.
6 28 ms 23 ms 35 ms 169-165-89-200.fibertel.com.ar [200.89.165.169]

7 26 ms 23 ms 37 ms 5-165-89-200.fibertel.com.ar [200.89.165.5]
8 49 ms 42 ms 35 ms 250-165-89-200.fibertel.com.ar [200.89.165.250]

9 25 ms 37 ms 43 ms TenGigabitEthernet4-2.ar3.EZE1.gblx.net [64.209.
94.97]
10 28 ms 25 ms 24 ms ae0.scr4.EZE1.gblx.net [67.16.146.185]
11 219 ms 251 ms 236 ms ae0-30G.scr4.NYC1.gblx.net [67.16.139.2]
12 235 ms 221 ms 234 ms e5-1-30G.ar9.NYC1.gblx.net [67.16.142.54]
13 287 ms 229 ms 240 ms abovenet-1.ar9.nyc1.gblx.net [208.178.58.198]
14 220 ms 220 ms 245 ms xe-0-1-0.cr1.lga5.us.above.net [64.125.27.62]
15 226 ms 261 ms 225 ms xe-3-2-0.cr1.dca2.us.above.net [64.125.26.101]
16 225 ms 224 ms 226 ms xe-0-0-1.er1.iad10.us.above.net [64.125.31.206]

17 224 ms 239 ms 227 ms 64.125.199.186.t00673-01.above.net [64.125.199.1
86]
18 245 ms 238 ms 258 ms 159.153.92.28

Traza completa.
Member of Red Zone

Gjorind's Avatar


Gjorind
03.27.2012 , 09:11 PM | #418
Traceroute below to a west coast server. For me, my standard latency is under 100, and I am experiencing spikes in the thousands, occasionally high enough to lose connection altogether. I've attempted both east and west coast servers with the same problem.

As a bit of trivia, today I received a spike while on the character select screen(east coast server) that was strong enough to disconnect me, which I believe rules out any specific in-game locations.

The spikes are not in any expected interval and generally last about ten seconds, but occasionally come as often as ever couple minutes. As such, getting a trace while having the problem has proven impossible up to this point, it's possible I'll get "lucky"(if you could call tracing a 15000 ping lucky) one of these times.

The issue started about a week and a half ago with connection degeneration at about midnight central time and has progressed to this point. It seems to be getting worse every day.

I have not tried a DNS dump or the like yet, if it fixes the problem I'll post back.


Tracing route to 159.153.68.252 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 12 ms * 8 ms 10.151.160.1
3 11 ms * 18 ms crr01rochmn-tge-0-2-0-11.roch.mn.charter.com [96
.34.25.137]
4 11 ms 14 ms 11 ms crr02owtnmn-tge-0-0-0-6.owtn.mn.charter.com [96.
34.25.230]
5 11 ms 11 ms 9 ms crr01owtnmn-tge-0-1-0-1.owtn.mn.charter.com [96.
34.25.198]
6 23 ms 23 ms 23 ms crr01stcdmn-tge-0-3-0-1.stcd.mn.charter.com [96.
34.25.210]
7 18 ms 23 ms 24 ms bbr01stcdmn-tge-0-0-0-5.stcd.mn.charter.com [96.
34.2.210]
8 39 ms 50 ms 37 ms kcm-edge-18.inet.qwest.net [72.166.94.49]
9 48 ms 49 ms 49 ms dap-brdr-03.inet.qwest.net [67.14.2.89]
10 51 ms 50 ms 48 ms 63.146.27.126
11 58 ms 49 ms 49 ms 0.ae1.XL3.DFW7.ALTER.NET [152.63.96.46]
12 84 ms 83 ms 84 ms 0.ge-5-0-0.XT1.SCL2.ALTER.NET [152.63.10.10]
13 87 ms 87 ms 85 ms 0.TenGigE0.6.4.0.GW5.SCL2.ALTER.NET [152.63.56.1
0]
14 88 ms 101 ms * vantagedatacenters-gw.customer.alter.net [152.17
9.99.218]
15 85 ms 87 ms 94 ms 159.153.68.53
16 84 ms 86 ms 87 ms 159.153.68.252

Trace complete.

spideyct's Avatar


spideyct
03.28.2012 , 08:25 PM | #419
This is really bad tonight, and the first time it ever has happened to me.. hovered around 400ms, up to 1600
was pretty funny trying to even cast instants on people in pvp

Tracing route to 159.153.92.28 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.1.1
2 29 ms 29 ms 12 ms cable-mac1.riganyaa-ar4002.nyroc.rr.com [74.69.1
12.1]
3 12 ms 12 ms 10 ms gig9-2.riganyaa-rtr002.wny.northeast.rr.com [24.
93.9.22]
4 34 ms 14 ms 16 ms rdc-72-230-153-74.wny.northeast.rr.com [72.230.1
53.74]
5 20 ms 20 ms 39 ms rdc-72-230-153-245.wny.northeast.rr.com [72.230.
153.245]
6 21 ms 39 ms 24 ms ae1-0.albynyyf-rtr000.nyroc.rr.com [24.24.21.208
]
7 35 ms 39 ms 31 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
8 30 ms 32 ms 31 ms ae-0-0.pr0.nyc20.tbone.rr.com [66.109.6.157]
9 31 ms 31 ms 31 ms 66.109.11.26
10 32 ms 31 ms 31 ms xe-5-1-0.cr1.lga5.us.above.net [64.125.30.205]
11 167 ms 163 ms 183 ms xe-2-2-0.cr1.dca2.us.above.net [64.125.26.97]
12 194 ms 170 ms 174 ms xe-0-3-1.er1.iad10.us.above.net [64.125.29.6]
13 71 ms 70 ms 70 ms 64.125.199.186.t00673-01.above.net [64.125.199.1
86]
14 218 ms 214 ms 215 ms 159.153.92.28

Trace complete.
----------------------------------
Just Your Friendly Neighborhood
_SPIDEY_

Awnay's Avatar


Awnay
03.28.2012 , 09:17 PM | #420
Is anyone from cs responding with any answers? Like 'we're' on it? Did they pay the bill this month to their host? Dont laugh, that was the reason given in a game i played a couple years ago for the lag.

My trace is elsewhere in one ot the other lag threads, but same here on the west coast