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Information Request: Network Latency Issues

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Information Request: Network Latency Issues
 
First BioWare Post First BioWare Post

Valethar's Avatar


Valethar
03.11.2012 , 03:27 PM | #391
Quote: Originally Posted by scofield View Post
Same here. It is becoming unplayable. Please give us an update. It feels like the only thing that has been done to address this issue was creating this thread. Is the information we give actually being analyzed?
Probably not. Unless I missed something, a quick scan of the replies here shows the last Yellow response being nearly a month ago.
"Due to the massive loss of subscribers in our flagship title, we decided to cancel Blizzcon this year, because frankly, we don't think there's anyone left who would show up."

Otowi's Avatar


Otowi
03.12.2012 , 01:17 PM | #392
Time Zone GMT

Happens at various times, so it's hard to get exact times, but usually from about 18:00 GMT +1 to 21:GMT +1.

ISP is Skagerak Fiber

Microsoft Windows [Versjon 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. Med enerett.



C:\>tracert 159.153.72.252

Sporer rute til 159.153.72.252 over maksimalt 30 hopp

1 <1 ms <1 ms <1 ms router.home
2 1 ms <1 ms 1 ms 65.79-161-184.customer.lyse.net [79.161.184.65]
3 <1 ms <1 ms <1 ms 8.79-161-140.customer.lyse.net [79.161.140.8]
4 1 ms <1 ms <1 ms 194.79-160-49.customer.lyse.net [79.160.49.194]
5 1 ms 1 ms 1 ms 1.79-160-49.customer.lyse.net [79.160.49.1]
6 20 ms 20 ms 131 ms tengigabitethernet1-3.ar1.arn3.gblx.net [209.130
.173.45]
7 21 ms 20 ms 20 ms ae2.csr2.ARN3.gblx.net [67.16.146.97]
8 21 ms 20 ms 21 ms lag2.ar1.ARN2.gblx.net [67.17.74.46]
9 17 ms 17 ms 17 ms xe-0-3-0-xcr1.skt.cw.net [195.2.22.45]
10 58 ms 81 ms 57 ms xe-9-1-0-xcr1.amd.cw.net [195.2.25.149]
11 51 ms 51 ms 51 ms xe-0-0-0-xcr1.lsw.cw.net [195.2.25.97]
12 57 ms 57 ms 57 ms xe-11-0-0-xcr1.duc.cw.net [195.2.21.246]
13 62 ms 62 ms 62 ms bioware-gw1.duc.cw.net [195.2.27.86]
14 58 ms 58 ms 58 ms 159.153.72.42
15 63 ms 63 ms 63 ms 159.153.72.252

Trace Complete

What happens is that I experience huge lag spikes, except on the starter planets where the lag is usually tolerable. When I get to Coruscant or Dromund Kaas, I start getting lag spikes, and sometimes I get lag locked, meaning that I have no other choice than to hit the restart button on my rig. Thankfully the laglocks are very rare, but it still hangs for up to 3-5 minutes during the spikes wich is not acceptable.

Drinkenstein's Avatar


Drinkenstein
03.12.2012 , 06:57 PM | #393
Quote: Originally Posted by Meloklin View Post
I receive 3 to 7 disconnects a night with Error 9000. When this occurs, there is usually a timeout at these IPs:

xe-0-3-0.cr2.lax112.us.above.net [64.125.30.50]
xe-1-0-0.cr1.lax112.us.above.net [64.125.30.237]
xe-2-1-0.cr1.sjc2.us.above.net [64.125.24.18]
xe-1-1-0.er1.sjc2.us.above.net [64.125.26.198]

Would it help to add a DNS entry for us.above.net? I have upgraded my cable modem to a DOCSIS 3.0 with 35 megs down 8 up, a big improvement over my last setup.
What brand/model router are you using?
~D

KaralMarks's Avatar


KaralMarks
03.15.2012 , 01:02 AM | #394
I am getting the lag all day.
Shoots from 43ms to well over 10k. I saw it hit 24k one time.
It will go for about a minute at or around 40-50ms then shoot to 10k+ then go down to 40-50ms then it would keep repeating that. It was completely fine until 2 days ago. Before that I never had any issues.

Verizon.


Tracing route to 159.153.68.252 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.1
2 1 ms 1 ms 1 ms dslrouter [192.168.1.1]
3 31 ms 31 ms 30 ms 10.11.5.1
4 32 ms 32 ms 31 ms at-4-2-0-1712.ALT2-CORE-RTR1.verizon-gni.net [13
0.81.44.220]
5 41 ms 40 ms 40 ms so-7-0-2-0.LCC2-RES-BB-RTR1-RE1.verizon-gni.net
[130.81.20.164]
6 43 ms 146 ms 65 ms 0.so-2-0-2.XL3.IAD8.ALTER.NET [152.63.30.17]
7 114 ms 114 ms 113 ms 0.so-6-1-0.XT1.SCL2.ALTER.NET [152.63.64.106]
8 114 ms 115 ms 114 ms TenGigE0-6-1-0.GW5.SCL2.ALTER.NET [152.63.50.89]

9 115 ms 115 ms 115 ms vantagedatacenters-gw.customer.alter.net [152.17
9.99.218]
10 117 ms 117 ms 116 ms 159.153.68.53
11 119 ms 115 ms 115 ms 159.153.68.252

Trace complete.

AMDfreak's Avatar


AMDfreak
03.15.2012 , 01:11 AM | #395
Since 1.5 (3/13/2012) Bad lag spikes lasting 3-10 seconds, mostly kicking me off the server. This happens about 3-4 times within say a 30 minute time period.



Tracing route to 159.153.92.28 over a maximum of 30 hops

1 34 ms 27 ms 16 ms cable-mac1.sodsny03-ar4001.nyroc.rr.com [69.207.
112.1]
2 18 ms 11 ms 16 ms gig3-5.sodsny03-rtr002.wny.northeast.rr.com [24.
93.8.102]
3 15 ms 10 ms 18 ms rdc-72-230-153-56.wny.northeast.rr.com [72.230.1
53.56]
4 17 ms 18 ms 20 ms rdc-72-230-153-245.wny.northeast.rr.com [72.230.
153.245]
5 21 ms 18 ms 25 ms ae1-0.albynyyf-rtr000.nyroc.rr.com [24.24.21.208
]
6 35 ms 31 ms 36 ms 107.14.19.26
7 27 ms 25 ms 38 ms 107.14.19.147
8 26 ms 25 ms 25 ms 66.109.11.26
9 27 ms 25 ms 25 ms xe-5-1-0.cr1.lga5.us.above.net [64.125.30.205]
10 36 ms 39 ms 46 ms xe-3-2-0.cr1.dca2.us.above.net [64.125.26.101]
11 37 ms 38 ms 40 ms xe-0-0-1.er1.iad10.us.above.net [64.125.31.206]

12 33 ms 34 ms 38 ms 64.125.199.186.t00673-01.above.net [64.125.199.1
86]
13 38 ms 31 ms 33 ms 159.153.92.28

Trace complete.
"I am a Jedi, I follow the force, I believe in justice, honor and integrity. But he who is my enemy chooses to be so, I therefore choose to destroy them. for this they call me Sith"

mkgeh_'s Avatar


mkgeh_
03.15.2012 , 07:51 AM | #396
Spoiler

Nudd-Kitajin's Avatar


Nudd-Kitajin
03.15.2012 , 09:33 AM | #397
Timezone GMT

Current Time: 15.30

Tracing route to 159.153.72.252 over a maximum of 30 hops

1 1 ms 1 ms 1 ms ***
2 6 ms 6 ms 6 ms 217.32.141.36
3 7 ms 6 ms 6 ms 217.32.141.78
4 9 ms 9 ms 9 ms 213.120.161.114
5 9 ms 9 ms 9 ms 217.32.26.58
6 9 ms 9 ms 9 ms 217.32.26.182
7 9 ms 9 ms 9 ms acc2-10GigE-0-1-0-5.bm.21cn-ipp.bt.net [109.159.
248.218]
8 15 ms 23 ms 23 ms core2-te0-3-0-2.ealing.ukcore.bt.net [109.159.24
8.148]
9 13 ms 12 ms 13 ms core2-pos1-0-0.telehouse.ukcore.bt.net [62.6.201
.86]
10 13 ms 13 ms 13 ms t2as2-tge1-4.uk-lon1.eu.bt.net [166.49.214.129]

11 15 ms 13 ms 13 ms 166-49-211-34.eu.bt.net [166.49.211.34]
12 13 ms 13 ms 13 ms ldn-bb1-link.telia.net [80.91.246.144]
13 23 ms 23 ms 23 ms dln-b3-link.telia.net [80.91.249.134]
14 26 ms 26 ms 26 ms bioware-ic-147167-dln-b3.c.telia.net [80.239.192
.82]
15 26 ms 26 ms 26 ms 159.153.72.252

Trace complete.
SWG Infinity Player - Kitajin & Sako
AOC Crom Player - Nudd

Death_Wizard's Avatar


Death_Wizard
03.16.2012 , 08:28 AM | #398
I'll add mine to the list, although it doesn't look like anyone is listening.
How do you catch a spike anyway?

Tracing route to 159.153.92.82 over a maximum of 30 hops

3 62 ms 41 ms 13 ms 172.16.0.4
4 199 ms 13 ms 18 ms h129.85.190.173.static.ip.windstream.net [173.190.85.129]
5 149 ms 114 ms 52 ms h16.222.90.75.static.ip.windstream.net [75.90.222.16]
6 223 ms 144 ms 376 ms h38.254.213.151.static.ip.windstream.net [151.213.254.38]
7 65 ms 128 ms 259 ms 12.248.29.17
8 279 ms 129 ms 25 ms cr1.cgcil.ip.att.net [12.122.133.82]
9 38 ms 654 ms 95 ms 12.122.81.93
10 261 ms 48 ms 137 ms 0.ae10.BR3.CHI13.ALTER.NET [204.255.168.165]
11 151 ms 357 ms 779 ms 0.ae3.XL4.CHI13.ALTER.NET [152.63.66.77]
12 287 ms 101 ms 101 ms 0.so-6-1-0.XT2.DCA5.ALTER.NET [152.63.42.189]
13 272 ms 224 ms 350 ms TenGigE0-7-4-0.GW5.DCA5.ALTER.NET [152.63.38.198]
14 113 ms 163 ms 57 ms dft-gw.customer.alter.net [152.179.164.162]
15 71 ms 56 ms 83 ms 159.153.92.82

Trace complete.


Tracing route to 159.153.66.172 over a maximum of 30 hops

3 9 ms 16 ms 11 ms sky01nat04.wimaxexpress.net [172.16.0.4]
4 19 ms 31 ms 46 ms h129.85.190.173.static.ip.windstream.net [173.190.85.129]
5 23 ms 16 ms 40 ms h16.222.90.75.static.ip.windstream.net [75.90.222.16]
6 12 ms 21 ms 17 ms h38.254.213.151.static.ip.windstream.net [151.213.254.38]
7 44 ms 25 ms 22 ms 12.248.29.17
8 379 ms 27 ms 26 ms cr2.cgcil.ip.att.net [12.122.132.82]
9 22 ms 25 ms 21 ms cgcil04jt.ip.att.net [12.122.81.97]
10 42 ms 40 ms 54 ms 0.ae10.BR3.CHI13.ALTER.NET [204.255.168.165]
11 40 ms 43 ms 41 ms 0.ae3.XL3.CHI13.ALTER.NET [152.63.66.73]
12 64 ms 60 ms 60 ms 0.so-5-0-0.XT1.DCA5.ALTER.NET [152.63.0.169]
13 111 ms 59 ms 59 ms TenGigE0-4-4-0.GW5.DCA5.ALTER.NET [152.63.4.109]
14 48 ms 50 ms 48 ms dft-gw.customer.alter.net [152.179.164.162]
15 66 ms 51 ms 52 ms 159.153.92.82
16 66 ms 53 ms 49 ms 159.153.66.172

Trace complete.

llesna's Avatar


llesna
03.20.2012 , 02:09 PM | #399
Timezone: GMT
Server: The Progenitor
Times: All day today (2012-03-20) -- unplayable due to constant lag spikes

Quote:
Tracing route to 159.153.72.252 over a maximum of 30 hops

1 <1 ms 2 ms 2 ms ***
2 * * * Request timed out.
3 * * * Request timed out.
4 39 ms 27 ms 27 ms Xe2-0-0-0-grtlontl3.red.telefonica-wholesale.net.7.16.84.in-addr.arpa [84.16.7.245]
5 29 ms 28 ms 28 ms CableandWireless-Xe2-1-8-0-grtlontl3.red.telefonica-wholesale.net [213.140.52.114]
6 32 ms 30 ms 32 ms xe-1-3-1-xcr1.lnd.cw.net [195.2.28.133]
7 45 ms 44 ms 46 ms xe-0-0-0-xcr1.duc.cw.net [195.2.21.242]
8 42 ms 40 ms 41 ms bioware-gw1.duc.cw.net [195.2.27.86]
9 41 ms 40 ms 41 ms 159.153.72.42
10 40 ms 40 ms 41 ms 159.153.72.252

Trace complete.

Edit: Shortly after running the trace, the game stabilised and I've been able to play it for about an hour without issue. Strange.

PLaiNReK's Avatar


PLaiNReK
03.21.2012 , 09:19 PM | #400
I am on an EST server (Canderous Ordo) and experience this latency anywhere between 3PM to 12AM EST. It has gotten really bad these past four days its extremely unbearable if you're in an Ops or a Flashpoint.

This first trace route uses the IP my netstat says I'm connected to while in game (159.153.95.123) and the second one uses the suggested EST IP (159.153.92.28) from this thread.

Code:
Tracing route to 159.153.95.123 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    28 ms    32 ms    28 ms  adsl-74-161-18-1.mia.bellsouth.net [74.161.18.1]
  3    27 ms    29 ms    26 ms  205.152.108.1
  4    28 ms    28 ms    29 ms  ixc00mia-ge-0-2-2.bellsouth.net [205.152.145.25]
  5    59 ms    30 ms    33 ms  12.81.8.94
  6    30 ms    17 ms    26 ms  12.81.8.67
  7    28 ms    27 ms     *     74.175.192.166
  8    41 ms    49 ms    41 ms  cr82.fldfl.ip.att.net [12.123.153.114]
  9     *       35 ms    69 ms  fldfl02jt.ip.att.net [12.122.82.25]
 10    45 ms    43 ms    38 ms  192.205.35.94
 11     *       77 ms    86 ms  xe-4-3-0.cr1.dca2.us.above.net [64.125.30.198]
 12    61 ms     *       70 ms  xe-0-3-1.er1.iad10.us.above.net [64.125.29.6]
 13    62 ms    64 ms     *     64.125.199.186.t00673-01.above.net [64.125.199.186]
 14    58 ms    57 ms    61 ms  159.153.92.82
 15    62 ms    61 ms    63 ms  159.153.95.123

Trace complete.

Code:
Tracing route to 159.153.92.28 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    26 ms    25 ms    19 ms  adsl-74-161-18-1.mia.bellsouth.net [74.161.18.1]
  3     *       23 ms    18 ms  205.152.108.1
  4    30 ms    26 ms    29 ms  12.81.8.137
  5     *       28 ms    29 ms  12.81.8.20
  6    18 ms    19 ms    21 ms  12.81.8.11
  7    24 ms    26 ms    26 ms  74.175.192.166
  8    35 ms    39 ms    37 ms  cr82.fldfl.ip.att.net [12.123.153.114]
  9    32 ms    27 ms    32 ms  fldfl02jt.ip.att.net [12.122.82.25]
 10    58 ms    43 ms    49 ms  192.205.35.94
 11    61 ms    83 ms    63 ms  xe-4-3-0.cr1.dca2.us.above.net [64.125.30.198]
 12    64 ms    58 ms    56 ms  xe-7-0-0.er1.iad10.us.above.net [64.125.29.209]
 13    66 ms    58 ms    58 ms  64.125.199.186.t00673-01.above.net [64.125.199.186]
 14    57 ms    59 ms    62 ms  159.153.92.28

Trace complete.