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Information Request: Network Latency Issues

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Information Request: Network Latency Issues
 
First BioWare Post First BioWare Post

Randytravis's Avatar


Randytravis
01.31.2012 , 11:29 AM | #101
Here is a trace route when i experience lag. Clearly this shows It's my isp exchanges/hubs but ive just literally had a engineer out and he has found no issue what so ever. So tell me, why do i only get high spots when playing this game from my ISP's servers. If i play BF3 i have no issues what so ever.

Tracing route to 159.153.72.252 over a maximum of 30 hops

1 2 ms 1 ms 1 ms SkyRouter.Home [***]
2 36 ms 36 ms 36 ms dr10.enhmi.isp.sky.com [84.38.34.88]
3 61 ms 206 ms 207 ms 5adfcf78.bb.sky.com [90.223.207.120]
4 55 ms 57 ms 56 ms 5adfcf02.bb.sky.com [90.223.207.2]
5 52 ms 52 ms 71 ms ldn-b5-link.telia.net [80.239.193.109]
6 51 ms 51 ms 51 ms ldn-bb1-link.telia.net [80.91.246.144]
7 71 ms 68 ms 74 ms dln-b3-link.telia.net [80.91.249.134]
8 61 ms 66 ms 72 ms bioware-ic-147166-dln-b3.c.telia.net [80.239.192
.78]
9 63 ms 68 ms 71 ms 159.153.72.53
10 75 ms 73 ms 72 ms 159.153.72.252

Trace complete.

Edit: Ok firstly i just want to say for me generally it worsen's the busier the server gets. In peaks times such as now (6.00pm GMT) its at it's worse. So ive done several trace routes and came up with some interesting results.........

Tracing route to 159.153.72.252 over a maximum of 30 hops

1 6 ms 1 ms 1 ms SkyRouter.Home [***]
2 36 ms 36 ms 36 ms dr10.enhmi.isp.sky.com [84.38.34.88]
3 37 ms 37 ms 36 ms 5adfcf78.bb.sky.com [90.223.207.120]
4 55 ms 58 ms 57 ms 5adfcf02.bb.sky.com [90.223.207.2]
5 60 ms 58 ms 64 ms ldn-b5-link.telia.net [80.239.193.109]
6 65 ms 61 ms 64 ms ldn-bb1-link.telia.net [80.91.246.144]
7 75 ms 70 ms 69 ms dln-b3-link.telia.net [80.91.249.134]
8 200 ms 72 ms 71 ms bioware-ic-147166-dln-b3.c.telia.net [80.239.192
.78]
9 69 ms 69 ms 73 ms 159.153.72.53
10 70 ms 71 ms 75 ms 159.153.72.252



Tracing route to 159.153.72.252 over a maximum of 30 hops

1 1 ms <1 ms <1 ms SkyRouter.Home [***]
2 35 ms 35 ms 36 ms dr10.enhmi.isp.sky.com [84.38.34.88]
3 37 ms 36 ms 36 ms 5adfcf78.bb.sky.com [90.223.207.120]
4 55 ms 57 ms 64 ms 5adfcf02.bb.sky.com [90.223.207.2]
5 109 ms 60 ms 60 ms ldn-b5-link.telia.net [80.239.193.109]
6 60 ms 59 ms 58 ms ldn-bb1-link.telia.net [80.91.246.144]
7 67 ms 66 ms 67 ms dln-b3-link.telia.net [80.91.249.134]
8 * 73 ms 69 ms bioware-ic-147166-dln-b3.c.telia.net [80.239.192
.78]
9 67 ms 66 ms 69 ms 159.153.72.53
10 70 ms 71 ms 73 ms 159.153.72.252

Trace complete.


Tracing route to 159.153.72.252 over a maximum of 30 hops

1 1 ms 1 ms 1 ms SkyRouter.Home [***]
2 50 ms 37 ms 37 ms dr10.enhmi.isp.sky.com [84.38.34.88]
3 36 ms 36 ms 37 ms 5adfcf78.bb.sky.com [90.223.207.120]
4 70 ms 57 ms 57 ms 5adfcf02.bb.sky.com [90.223.207.2]
5 63 ms 62 ms 66 ms ldn-b5-link.telia.net [80.239.193.109]
6 56 ms 60 ms 62 ms ldn-bb1-link.telia.net [80.91.246.144]
7 70 ms 70 ms 75 ms dln-b3-link.telia.net [80.91.249.134]
8 248 ms 72 ms 71 ms bioware-ic-147166-dln-b3.c.telia.net [80.2
.78]
9 73 ms 72 ms 67 ms 159.153.72.53
10 73 ms 75 ms 70 ms 159.153.72.252

Trace complete.

I have had this issue since launch and clearly these results show that my trace is having spikes on there server. Now ive been in contact with BW and they sent me away to my ISP. This shows that there is a issue here BW. Please bloody fix this issue, cumon........

bigstarwarsfan's Avatar


bigstarwarsfan
01.31.2012 , 11:15 PM | #102
Time zone GMT

Time of test 4:30AM

Tracing route to 159.153.72.252 over a maximum of 30 hops

1 4 ms 3 ms 2 ms 192.168.0.1
2 10 ms 13 ms 10 ms 213.1.112.244
3 12 ms 10 ms 10 ms 213.1.117.206
4 14 ms 13 ms 14 ms 213.1.67.242
5 13 ms 14 ms 14 ms 213.1.79.26
6 13 ms 15 ms 14 ms 87.237.20.244
7 18 ms 23 ms 23 ms bundle-ether1.lontr1.London.opentransit.net [193
.251.255.101]
8 15 ms 13 ms 13 ms 193.251.133.74
9 * 15 ms 14 ms xe-1-2-0-xcr1.lnd.cw.net [195.2.28.33]
10 28 ms 28 ms 27 ms xe-0-0-0-xcr1.duc.cw.net [195.2.21.242]
11 29 ms 27 ms 31 ms bioware-gw2.duc.cw.net [195.2.27.90]
12 76 ms 43 ms 47 ms 159.153.72.252

Trace complete

Yndras's Avatar


Yndras
02.01.2012 , 03:16 AM | #103
Hey, Experienced very bad latency at the below time. Trace route done as requested and I have also supplied one to google as a cross reference that was done in paralell.

10:11pm NZ time

3:11am 1st feb 2010 CST time

Tracing route to 159.153.68.252 over a maximum of 30 hops

1 62 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 24 ms 25 ms 25 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.
244.222]
4 24 ms 25 ms 24 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.2
21]
5 24 ms 23 ms 24 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77
]
6 * 25 ms 26 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.3
7]
7 148 ms 148 ms 148 ms so6-1-1.labr5.global-gateway.net.nz [122.56.127.
62]
8 151 ms 148 ms 149 ms ae0-3.lebr6.global-gateway.net.nz [203.96.120.86
]
9 180 ms 181 ms 203 ms xe-8-3.r00.lsanca19.us.bb.gin.ntt.net [198.172.9
0.97]
10 183 ms 183 ms 182 ms ae-2.r01.lsanca19.us.bb.gin.ntt.net [129.250.4.2
33]
11 182 ms 202 ms 198 ms ae-1.r21.lsanca03.us.bb.gin.ntt.net [129.250.4.2
40]
12 157 ms 155 ms 155 ms ae-2.r05.lsanca03.us.bb.gin.ntt.net [129.250.5.8
6]
13 148 ms 148 ms 164 ms ae-0.verizonbusiness.lsanca03.us.bb.gin.ntt.net
[129.250.8.86]
14 149 ms 148 ms 149 ms 0.ae1.XL3.LAX15.ALTER.NET [152.63.115.89]
15 157 ms 155 ms 183 ms 0.ge-5-0-0.XT1.SCL2.ALTER.NET [152.63.10.10]
16 184 ms 174 ms 184 ms 0.TenGigE0.4.0.1.ALTER.NET [152.63.56.30]
17 157 ms 156 ms 157 ms vantagedatacenters-gw.customer.alter.net [152.17
9.99.218]
18 183 ms 184 ms 183 ms 159.153.68.42
19 184 ms * * 159.153.68.252
20 182 ms 181 ms * 159.153.68.252
21 * * * Request timed out.
22 181 ms 183 ms * 159.153.68.252
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 183 ms 182 ms * 159.153.68.252
27 * * * Request timed out.
28 * * 183 ms 159.153.68.252

Trace complete.

1 76 ms 101 ms 98 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * 24 ms 27 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.
244.222]
4 24 ms 24 ms 25 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.2
21]
5 24 ms 26 ms 23 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77
]
6 48 ms 47 ms 49 ms so1-0-0.sgbr1.global-gateway.net.nz [203.96.120.
106]
7 48 ms 49 ms 48 ms xe2-0-0-2.sgbr2.global-gateway.net.nz [202.50.23
2.246]
8 48 ms 49 ms 50 ms 202.50.236.110
9 51 ms 49 ms 49 ms 66.249.95.224
10 48 ms 50 ms 49 ms 72.14.237.135
11 49 ms 49 ms 47 ms syd01s12-in-f24.1e100.net [74.125.237.120]

Trace Complete
Layda, Sentinel - Hoarus, Scoundrel
Bandeeto, Mercenary

Papakeno's Avatar


Papakeno
02.01.2012 , 12:05 PM | #104
Same as everyone else, this is the only game that I have problems with. Randomly occurring peaks from 30-40 ms up to 60 000 ms (then sometimes disconnect, but not always).

There are no specific times when this problem occurrs more often. No pattern, random.

Code:
Spårar route till 159.153.72.252 över ett maximalt antal av 30 hopp

  1     1 ms     1 ms     1 ms  READYSHARE [192.168.1.1]
  2     6 ms     1 ms     2 ms  gw6.a163.priv.bahnhof.se [81.170.166.1]
  3     2 ms     6 ms     3 ms  h-81-170-190-117.na.cust.bahnhof.se [81.170.190.117]
  4     *       78 ms     1 ms  lin-rr1.lin-cr1.bahnhof.net [85.24.151.204]
  5     5 ms     4 ms     4 ms  lin-cr1.sto-cr2.bahnhof.net [85.24.151.210]
  6    10 ms     4 ms     4 ms  sto-cr1.sto-cr3.bahnhof.net [85.24.151.65]
  7     5 ms     5 ms     5 ms  sto-cr3.sto-cr1.bahnhof.net [46.59.112.51]
  8    13 ms    31 ms    40 ms  s-b3-geth3-0-17.telia.net [213.248.97.41]
  9    12 ms    12 ms    12 ms  s-bb1-link.telia.net [213.155.133.96]
 10    40 ms    31 ms    15 ms  hbg-bb1-link.telia.net [80.91.249.8]
 11    32 ms    39 ms    30 ms  ldn-bb1-link.telia.net [80.91.245.62]
 12    43 ms    42 ms    50 ms  dln-b3-link.telia.net [80.91.249.134]
 13    39 ms    41 ms    40 ms  bioware-ic-147166-dln-b3.c.telia.net [80.239.192.78]
 14    40 ms    41 ms    39 ms  159.153.72.53
 15    42 ms    41 ms    41 ms  159.153.72.252

Spårning utförd.

AshValheru's Avatar


AshValheru
02.01.2012 , 01:11 PM | #105
Likewise, I never had any issues during the beta, nor for the first few weeks after launch, but now I'm getting lag spikes. These differ on a daily basis - sometimes it's a 3-4k msec timeout every 15-20 minutes (which I can more or less live with), other times - like today - it occurs every minute or less, which is unplayable.

I've got a spare connection from another ISP at the moment and that one is working fine - they both have very different routing paths which probably explains the issue. Here's traceroutes from both.

Traceroute from the problematic connection:
Code:
  1    <1 ms    <1 ms    <1 ms  *** 
  2     7 ms     6 ms     5 ms  *** 
  3    61 ms   114 ms     7 ms  10.252.3.8 
  4     6 ms     7 ms     9 ms  NS3.net.aster.pl [212.76.38.146] 
  5     6 ms     7 ms     7 ms  DomCORE-do-MiaGW.net.aster.pl [212.76.35.230] 
  6     6 ms     6 ms    14 ms  if-3-2.har1.W1T-Warsaw.as6453.net [195.219.188.21] 
  7    57 ms    34 ms    35 ms  if-11-833.tcore1.FR0-Frankfurt.as6453.net [195.219.50.129] 
  8    28 ms    29 ms    29 ms  195.219.180.2 
  9    55 ms    67 ms    55 ms  xe-1-2-1-xcr1.amd.cw.net [195.2.28.89] 
 10    54 ms    65 ms    69 ms  xe-4-0-0-xcr1.lsw.cw.net [195.2.25.201] 
 11    63 ms    42 ms    40 ms  xe-4-2-0-xcr1.lnd.cw.net [195.2.25.58] 
 12    57 ms    53 ms    53 ms  xe-0-0-0-xcr1.duc.cw.net [195.2.21.242] 
 13    53 ms    54 ms    52 ms  bioware-gw1.duc.cw.net [195.2.27.86] 
 14    59 ms    60 ms    53 ms  159.153.72.42 
 15    53 ms    53 ms    54 ms  159.153.72.252
Traceroute from the working connection:
Code:
  1     1 ms     1 ms     1 ms  *** 
  2    44 ms    48 ms    43 ms  ***
  3    45 ms    43 ms    44 ms  80.50.144.253 
  4    44 ms    44 ms    46 ms  war-r2.tpnet.pl [194.204.175.69] 
  5    73 ms    59 ms    58 ms  hbg-b2-link.telia.net [213.248.89.93] 
  6    59 ms    61 ms    58 ms  hbg-bb1-link.telia.net [80.91.246.6] 
  7    74 ms    79 ms    75 ms  ldn-bb1-link.telia.net [80.91.254.217] 
  8    83 ms    84 ms    84 ms  dln-b3-link.telia.net [80.91.249.134] 
  9    83 ms    85 ms    83 ms  bioware-ic-147167-dln-b3.c.telia.net [80.239.192.82] 
 10    87 ms    91 ms    85 ms  159.153.72.252

Angry_Ferth's Avatar


Angry_Ferth
02.01.2012 , 01:50 PM | #106
I've been running a program that graphs multiple tracert over time and it's showing a pretty definitive picture of servers in dallas bottlenecking, as well as the ip address for the west coast servers flickering between "unreachable" and stable.

In the course of a 10 minute period the latency can fluctuate between perfect and perfectly awful.

Sometimes it will show no packet loss and an average latency in the 50 ms range and then 30 seconds later it will be 100% packet loss and certain hops will have latency in the thousands/ms.

Another curious thing I find is that the hops to get from me in Colorado to the west coast server ip takes me to texas, to california, to virginia and back to california... Granted I don't know much about this sort of thing, but doesn't that defeat the purpose?

It's about time for a PR response. and not just a canned answer of "we're looking into it."

Tell us what you know so far, what you are currently looking into and how soon you think you will get a handle on this.

I haven't been able to play for longer than 30 minutes for over a week now.

Cholo's Avatar


Cholo
02.01.2012 , 05:27 PM | #107
Not sure whats the deal, but tracert looks like its not working, but I can ping the server?


C:\Windows\system32>tracert 159.153.68.252

Tracing route to 159.153.68.252 over a maximum of 30 hops

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 76 ms 55 ms 55 ms 159.153.68.252

Trace complete.

C:\Windows\system32>ping 159.153.68.252

Pinging 159.153.68.252 with 32 bytes of data:
Reply from 159.153.68.252: bytes=32 time=54ms TTL=248
Reply from 159.153.68.252: bytes=32 time=53ms TTL=248
Reply from 159.153.68.252: bytes=32 time=54ms TTL=248
Reply from 159.153.68.252: bytes=32 time=70ms TTL=248

Ping statistics for 159.153.68.252:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 53ms, Maximum = 70ms, Average = 57ms

C:\Windows\system32>

Cholo's Avatar


Cholo
02.01.2012 , 05:30 PM | #108
since the 1.1 patch I can log in, but within 1-2minutes the game latency meter spikes 20K+ and will just keep on growing... I saw it get up to 800k before I finally just logged out.

It doesnt matter what time of day I log in, it does the same thing and makes the game unplayable.

Is anything being done about this issue for the maintenance planned tonight?

Wallbankio's Avatar


Wallbankio
02.02.2012 , 05:33 AM | #109
I've been running SWTOR with no latency problems since Beta back in October, but since the last patch I have approx. 12 hrs a day (12.30-00.30) where my lag is constantly jumping between the normal 84 ms and 12,000 ms making it virtually unplayable!

Zorrion's Avatar


Zorrion
02.02.2012 , 05:43 AM | #110
Game not running

3 7 ms 7 ms 8 ms ge-3-30-ur02.morgantown.wv.pitt.comcast.net [68.
85.72.105]
4 12 ms 9 ms 10 ms te-9-1-ur01.deepcreek.md.pitt.comcast.net [68.86
.146.114]
5 17 ms 15 ms 20 ms te-0-2-0-1-ar03.mckeesport.pa.pitt.comcast.net [
68.86.146.9]
6 19 ms 17 ms 17 ms pos-1-5-0-0-cr01.ashburn.va.ibone.comcast.net [6
8.86.94.165]
7 21 ms 19 ms 20 ms xe-1-0-0-0-pe05.ashburn.va.ibone.comcast.net [68
.86.85.106]
8 19 ms 17 ms 17 ms xe-1-1-0.er5.iad10.us.above.net [64.125.12.101]

9 59 ms 20 ms 19 ms xe-0-2-0.er1.iad10.us.above.net [64.125.24.130]

10 20 ms 19 ms 20 ms xe-5-1-0.cr1.dca2.us.above.net [64.125.29.210]
11 52 ms 52 ms 53 ms xe-2-2-0.cr1.iah1.us.above.net [64.125.29.37]
12 92 ms 91 ms 92 ms xe-1-3-0.cr1.lax112.us.above.net [64.125.26.122]

13 93 ms 95 ms 92 ms xe-4-1-0.cr1.sjc2.us.above.net [64.125.29.1]
14 90 ms 91 ms 92 ms xe-4-3-0.er1.sjc2.us.above.net [64.125.28.53]
15 92 ms 92 ms 91 ms 209.66.92.106.t00673-04.above.net [209.66.92.106
]
16 92 ms 91 ms 91 ms 159.153.68.252

Trace complete.

----

Game running

3 8 ms 8 ms 6 ms ge-3-30-ur02.morgantown.wv.pitt.comcast.net [68.
85.72.105]
4 10 ms 9 ms 9 ms te-9-1-ur01.deepcreek.md.pitt.comcast.net [68.86
.146.114]
5 16 ms 15 ms 11 ms te-0-2-0-1-ar03.mckeesport.pa.pitt.comcast.net [
68.86.146.9]
6 19 ms 19 ms 21 ms pos-1-5-0-0-cr01.ashburn.va.ibone.comcast.net [6
8.86.94.165]
7 19 ms 21 ms 19 ms xe-1-0-0-0-pe05.ashburn.va.ibone.comcast.net [68
.86.85.106]
8 19 ms 17 ms 17 ms xe-1-1-0.er5.iad10.us.above.net [64.125.12.101]

9 19 ms 19 ms 20 ms xe-0-2-0.er1.iad10.us.above.net [64.125.24.130]

10 27 ms 20 ms 34 ms xe-5-1-0.cr1.dca2.us.above.net [64.125.29.210]
11 53 ms 53 ms 55 ms xe-2-2-0.cr1.iah1.us.above.net [64.125.29.37]
12 91 ms 92 ms 92 ms xe-1-3-0.cr1.lax112.us.above.net [64.125.26.122]

13 93 ms 93 ms 93 ms xe-4-1-0.cr1.sjc2.us.above.net [64.125.29.1]
14 92 ms 91 ms 91 ms xe-4-3-0.er1.sjc2.us.above.net [64.125.28.53]
15 91 ms 91 ms 91 ms 209.66.92.106.t00673-04.above.net [209.66.92.106
]
16 92 ms 91 ms 91 ms 159.153.68.252

Trace complete.

Satisfied Customer-----------------------------|-------Cancelling Accounts
U1dHRW11ISEh
Zorrion - Patch 10 Jedi
:::: Kyndig - NGE CM/BM :::: Ahazi