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Issue: 'corrupt source or 'unknown file' errors in your Launcher logs

STAR WARS: The Old Republic > English > Customer Service
Issue: 'corrupt source or 'unknown file' errors in your Launcher logs
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Smaois
12.14.2011 , 06:56 PM | #1 This is the last staff post in this thread.  
Greetings All,

If you are experiencing an issue installing/patching the game and you see 'corrupt source or 'unknown file' errors in your Launcher logs, please email the below information to us at support@swtor.com

Please put [Log Request] in the subject field of your email, to allow us to retrieve the information as quickly as we can.

We would like you to supply us with the information listed below:
  1. All launcher logs (instructions below)
  2. Dxdiag (instructions below)
  3. Windows process list (instructions below)
  4. Hard drive information (instructions below)
  5. What is your location (state/country)
  6. Are you installing the game to an SSD?
  7. Are you installing to a RAID array?
  8. Are you running any virus software?
  9. Are you running any disk compression or encryption software?
  10. Are you overclocking your processor and/or memory?
  11. Have you run chkdsk recently on your SWTOR install hard drive?
  12. Have you run memtest recently on your RAM?
  13. If you successfully patched from a second machine, was that machine connected to the Internet identically to the machine that cannot patch, e.g. wifi, wired connection to same router or switch, etc.? If not, please describe the differences.

You can find your launcher logs at one of these default locations:
- For 32 bit Operating Systems - C:\Program Files\EA\BioWare\Star Wars - The Old Republic\logs
or
- For 64 bit Operating Systems - C:\Program Files (x86)\EA\BioWare\Star Wars - The Old Republic\logs

Launcher logs look like this: “launcher_112610.txt”


To find your dxdiag information, please do the following:
  • Go to Start menu
  • Type dxdiag into the Search/Run box
  • Select the "Save All Information" button .This will create a dxdiag.txt file

Windows process list
The process list can be generated as follows (Windows 7):
  • Open the Windows Start Menu
  • Type ‘cmd’ in the ‘Search programs and files’ field and press enter (the command window will open)
  • Type tasklist and press enter
  • Select the contents of the window
  • Type Ctrl-C
  • Open a new text document
  • Type Ctrl-V
  • Save the text document

Hard drive information can be found as follows (Windows 7):
  • Open the Windows Start Menu
  • Right-click on ‘Computer’
  • Select ‘Properties’
  • Select ‘Device Manager’ at the left
  • Select the arrow next to ‘Disk Drives’
  • Record the name/model # displayed of the SWTOR install drive
  • Right-click on the SWTOR install drive and select ‘Properties’
  • Record the Manufacturer

We would like to apologize for any inconvenience this may have caused, and to thank you for your valuable feedback and support.

Smaois | BioWare Customer Service – Forum Support