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Pre-ordered July 21 - wha happen?

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Pre-ordered July 21 - wha happen?
First BioWare Post First BioWare Post

Dunzo's Avatar

12.14.2011 , 05:52 PM | #1
So I pre-ordered in July but no invite. I redeemed, no problems on Origin, everything looks OK on my end. Did not all July pre-orders get invites today? I don't mind waiting but I just want to make sure I don't get the shaft

Virgle's Avatar

12.14.2011 , 05:54 PM | #2
Did you load up the launcher and make sure your play button is not highlighted? Email could have gone astray.

Dunzo's Avatar

12.14.2011 , 05:58 PM | #3
Yep, launcher is ready to go and play button is greyed out. I've also received beta invites with no issue so I know they have the right e-mail.

Rabbiddog's Avatar

12.14.2011 , 06:00 PM | #4
Did you redeem your pre order key the same time you pre-ordered. Or did you wait until now?
Conquering the Galaxy...One Beer at a Time!
Squadron 11-11-11 *Never Forget*

Zarakano's Avatar

12.14.2011 , 06:00 PM | #5
Did you redeem your pre-order code here? You can check in My Account | Code Redemption. If you did and you don't have access, I'd advise you to contact Customer Support.

Dunzo's Avatar

12.14.2011 , 06:07 PM | #6
I just sent a ticket. I just hope there's nothing wrong with my account.

paintner's Avatar

12.14.2011 , 06:08 PM | #7
pre-order is not same thing as redeemed early access code ...
people seem to have a hard time getting this fact.

there re people who pre-ordered the first day and didn't redeem their code until 2 months later ... they would not get in first day.

Multox's Avatar

12.14.2011 , 06:14 PM | #8
I was one of those people. It is quite frustrating. Everything, at that time, said "Preorder to get early access." It did not say, "Preorder and redeem your code to get early access." The redeem code instructions were only at the bottom of the sales receipt just above the fine print. I never read down that far... my bad habit for not reading the whole receipt. *grrrr*

Dunzo's Avatar

12.14.2011 , 06:16 PM | #9
I'm going off of what was said here:

He just says "Today, we invited people who had pre-ordered up to the very beginning of October (roughly)"

It seems to me if he meant pre-ordered & redeemed in July, he would have just said that. I know when you redeem is a factor, but how big of a factor I don't know. Also I preordered on Origin.

GrolschUK's Avatar

12.14.2011 , 06:17 PM | #10
When you redeemed is the ONLY factor.

It should tell you in your Code Redemption tab when yours was...