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I wasn't sure how to describe my issues with the game, but your website provided a perfect segue.

Here's the crux of my problem:

CHARACTER CHOICES IMPACT THE GAMEPLAY EXPERIENCE THROUGH STORY LINES, ABILITIES, COMPANIONS AND QUESTS. WE INVITE YOU TO TRY SOME DIFFERENT CLASSES, AND SEE IF PERHAPS A CHANGE OF CHARACTER CAN OPTIMIZE YOUR EXPERIENCE WITHIN THE GAME.

Character choices don't have any impact at all. The only impact your choices have are on your Light/Dark meter. My choices don't matter; all of the quests end in the same way regardless. NPCs don't remember who I am. The world doesn't change.

This is the issue with the game. It's missing features that are all but standard on MMOs today, and lacks any sort of polish or refinement, yet all we hear from you guys is that the game is revolutionary, ground-breaking, paradigm-shifting wonderfulness that will make us forget about every other MMO. Instead, I find myself pining ever moreso for WoW or Rift.

Your responses to major issues (Ilum in v1.1, ability delay, PvP brackets, dungeon finder, performance issues, et. al.) have been nothing more than deflection in most cases. "We're investigating it" isn't a valid response when a huge number of players are experiencing major performance problems on machines that would be able to run any current game at max settings. It still isn't a valid response when your customers are saying that the UI is clunky and lacks needed options (Scaling, ability to move windows/bars). And it's definitely not a response when people complain that the lack of level brackets in PvP makes queueing for Warzones all but pointless for people below level 50.

These responses weren't valid when the same team (Rich Vogel, others) were feeding us the same lines in SWG and EQ1. They aren't valid today. All of these issues should have been evaluated and changes made PRIOR to release. Instead, players received a game that feels rushed and incomplete.

Releasing an incomplete game may have been acceptable in the past, but certainly not today. Unlike years past, your potential customers now have a wide variety of choices in the MMO genre. Pulling players away from WoW requires polished, well-tuned content that exudes creativity and inspiration. What we get with SW:TOR feels bland, uninspired, and rushed.

I recall one of the things that stuck out for me: In the Black Talon flashpoint (the first FP that any Empire player will encounter), there's a sequence that plays out as you zone in. Your shuttle takes off from a docking bay, and docks with another ship. When your shuttle takes off, the "door" object that you click to zone in remains in place, and stays behind until the scene cuts to your ship in space. After the cut, your shuttle seems to have already docked with the other ship.. but then another shuttle appears and stops in the same place. Two shuttles. Considering that this is the first flashpoint that Empire players will see, you'd think that these minor details would have been fixed prior to release. But they weren't.

This is what is wrong with this game. You can tell your players over and over that they're playing the greatest game ever, and some of them may believe it, but the great majority will feel alienated because they know that it simply isn't true.

Your players aren't stupid. Stop treating them like they are.

Thanks!



Now all those who are canceling are going to miss out on the title!

Just leave the money on the night stand, please.

The ship has hit the iceberg and BioWare are rearranging chairs with this title.

Gentlemen, it's been an honor.

Near, far, wherever you are
I believe that the heart does go on

Is that why I cant find the unsub button?? Dude... I was looking for that... instead I just deleted my credit card...

On topic. Medals =/= Resub
BTW... For you out there defending the game, this obviously speaks to how many subs just got leaked from the game.

Boy oh boy, the worried Trion and Blizzard developers are out in force tonight.

Thanks Bioware

The whining in this thread is epic, and mildly amusing.
Now I can enjoy my game even more, knowing how much better it will be on Friday or Saturday (depending on when i get back on) and see how many of these rage quitters really did it, or if they are just hypocrites.