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Can't cancel subscription?!

STAR WARS: The Old Republic > English > Customer Service
Can't cancel subscription?!
First BioWare Post First BioWare Post

ashtonx's Avatar


ashtonx
01.18.2012 , 06:14 PM | #1
I wanted to cancel my subscription, apparently there's no such option in my subscription page.

On the other hand in payment history it says it's about to charge my card... *** ?




edit: Mutamin found fix to the issue:
Quote: Originally Posted by Mutamin View Post
My account ==> Subscription ==> add /cancel to the end of the URL

Doing this works.
I used to care, then I took queue in waves

Gangrel's Avatar


Gangrel
01.18.2012 , 06:22 PM | #2
Quote: Originally Posted by ashtonx View Post
I wanted to cancel my subscription, apparently there's no such option in my subscription page.

On the other hand in payment history it says it's about to charge my card... *** ?
I looked, didnt find the option to cancel, but if you click the X on the right of your card details, that should cancel it...
1) I reject your reality.... and substitute my own
2) Not to be used when upset... will void warranty
3) Stoke me a clipper i will be back for dinner
4) I have seen more intellegence from an NPC AI in TR beta, than from most MMO players.

ashtonx's Avatar


ashtonx
01.18.2012 , 06:25 PM | #3
it only removes details, it still is about to get billed from what i see.
I used to care, then I took queue in waves

YurikArkady's Avatar


YurikArkady
01.18.2012 , 06:30 PM | #4
https://account.swtor.com/user/subscription



There is a "Cancel your subscription" button, did you miss it?
Quote: Originally Posted by Telvannis View Post
Grey viable?

All I know is my gut says maybe.

Leadslinger's Avatar


Leadslinger
01.18.2012 , 06:30 PM | #5
Quote: Originally Posted by ashtonx View Post
I wanted to cancel my subscription, apparently there's no such option in my subscription page.

On the other hand in payment history it says it's about to charge my card... *** ?
Same, a few hours ago when i checked there was a cancel button, now that i decided to actually cancel there is no cancel button anymore :s

Gangrel's Avatar


Gangrel
01.18.2012 , 06:33 PM | #6
Quote: Originally Posted by YurikArkady View Post
https://account.swtor.com/user/subscription



There is a "Cancel your subscription" button, did you miss it?
I have the option to subscribe (which is strange because if i click it, it shows me having an active subscription), show payment history, add gametime...

But no "cancel subscription"
1) I reject your reality.... and substitute my own
2) Not to be used when upset... will void warranty
3) Stoke me a clipper i will be back for dinner
4) I have seen more intellegence from an NPC AI in TR beta, than from most MMO players.

Thorintos's Avatar


Thorintos
01.18.2012 , 06:33 PM | #7
It's not there for me either.

MikeLander's Avatar


MikeLander
01.18.2012 , 06:34 PM | #8
same here... sent in a complaint... awaiting a reply from customer service.

I do plan on coming back to this game, but if i get charged. I will never return.

YurikArkady's Avatar


YurikArkady
01.18.2012 , 06:35 PM | #9
Quote: Originally Posted by Gangrel View Post
I have the option to subscribe (which is strange because if i go into payment history it shows me having an active subscription), show payment history, add gametime...


That's weird, how much gametime does it say you have left?


Mine says "You have 0 days of play time remaining. When your play time runs out, you will be billed automatically."

So I'm thinking maybe once you get to a certain point in the billing day, you're not able to cancel? Basically once it starts the billing procedure. WoW had a similar system.
Quote: Originally Posted by Telvannis View Post
Grey viable?

All I know is my gut says maybe.

Shin_chan's Avatar


Shin_chan
01.18.2012 , 06:35 PM | #10
Quote: Originally Posted by Gangrel View Post
I have the option to subscribe (which is strange because if i click it, it shows me having an active subscription), show payment history, add gametime...

But no "cancel subscription"
Too.

I cant cancel sub. =/